Google contacts not syncing on an Android device

    Troubleshoot Gmail contacts not showing up on your phone or deleting from the phone book.


    If you need help performing any step, check the how-to guides for your device on the Phones page.


    To fix this issue:

    1. Make sure of the following:
      1. You can access the Internet. If you can't, see Internet and data troubleshooting for Android devices.
      2. You're not getting a sync error. If you are, see Sync issues on Android devices.
      3. Sync settings are correctly set up.
      4. You're able to sign in, access contacts, and receive email with your Gmail account.
    2. Open Play Store and check for updates to your apps.
    3. Clear the device memory.
    4. Clear the cache and data of any Gmail apps.
    5. Reset your device.
    6. Set up the Gmail account.
    7. Open Gmail to retest the issue.
    8. If the problem continues, contact Google for assistance. T-Mobile cannot investigate Google account or service issues.