Issues with an app on your phone

    Learn how to troubleshoot problems with T-Mobile, pre-loaded, or downloaded apps on your phone.

     

    If you need help performing any step, check the how-to guides for your device on the Phones page.

     

    To fix a problem with an app:

    1. Check the following:
      • The app page: If the app page has troubleshooting steps, follow those to resolve the issue.
      • Ad notifications: If you have ad notifications on your phone, this is due to a downloaded app. To remove these notifications, uninstall the app.
    2. Make sure of the following:
      • Other services used by the app, such as text messaging or Internet, are working.
      • You don't have Content Blocking or Family Allowances. If you do have these services, they may be blocking services the app is trying to use.
      • Your device is on the latest software version.
    3. Restart your device by turning off the phone for five seconds and then turning it on again.
    4. Retest the issue.
    5. Uninstall the app.
    6. Restart your device.
    7. Reinstall the app and retest the issue.
    8. If the app is T-Mobile branded, contact us. If you downloaded the app, contact the developer.