Issues with an app on your phone

    Troubleshoot problems with apps on your phone.


    If you need help performing any step, check the guides for your device on the Devices page.


    To fix a problem with an app:

    1. Make sure of the following:
      • Other services used by the app, such as text messaging or Internet, are working.
      • You don't have Content Blocking or Family Allowances. If you do have these services, they may be blocking services the app is trying to use.
      • Your device is on the latest software version.
    2. Restart your device by turning off the phone for five seconds and then turning it on again.
    3. Retest the issue.
    4. Uninstall the app.
    5. Restart your device.
    6. Reinstall the app.
    7. Retest the issue. If you're still having issues and it's a T-Mobile app, contact us. Otherwise, contact the developer.