Use this document to troubleshoot problems with Picture Messaging (MMS) when using Windows Mobile devices. Troubleshoot picture messaging issues when using Wi-Fi Calling the same way you would when on the T-Mobile network.
Select from one of the picture messaging scenarios below:
Have the other party reply to that message with another MMS message using the size limits above:
The issue is resolved. Note the customer's account with all the troubleshooting performed and ensure you have assisted them with any other questions.
If you are still having this issue, contact us.
The issue is resolved.
The issue is with the other person's phone or service. They will need to contact their carrier for further assistance.
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