Can't get signal on my device

    Troubleshoot signal or reception issues on your phone. These problems can be related to to a coverage, network, service, or account issues.

     

    If you need help performing any step, check the how-to guides for your device on the Devices page.

     

    To fix this issue, try the following:

    1. Make sure of the following:
    2. Turn off your device.
    3. Wait five seconds and then turn on your device.
    4. Once your device comes back on, check for signal.
    5. If you are still having this issue, read more about how to: