Signal issues on device

Troubleshoot signal or reception issues on your phone. These problems can be related to to a coverage, network, service, or account issues.

 

If you need help with doing any step, visit the Devices page, select your device, and find the steps.

 

To fix this issue:

 

  1. Check the following:
    • You're in an area with T-Mobile 3G, 4G, or 4G LTE coverage. Check coverage now.
    • Airplane mode is off.
    • Wi-Fi is off.
    • Wi-Fi Calling is set to "Cellular preferred."
    • The Network mode is set to "Auto mode."
    • Data roaming setting is turned on, and you have not reached the data roaming threshold.
    • Your phone has the latest software version.
    • Your SIM card is correctly inserted in the device.
    • Your line is active (or for prepaid lines, has a balance), which you can see on My T-Mobile.
  2. Turn off your device.
  3. Wait five seconds, and then turn on your device again.
  4. Check for signal.
  5. If the problems continue, remove any cases or covers from the device.
  6. Check for signal.
  7. If the problems continue, look into: