Can't get signal on my device

    Troubleshoot signal or reception issues on your phone. These problems can be related to to a coverage, network, service, or account issues.

     

    If you need help performing any step, check the how-to guides for your device on the Phones page.

     

    To fix this issue, try the following in the suggested order:

    1. Make sure of the following:
    2. Turn your device off.
    3. Wait 5 seconds and then turn your device on.
    4. Once your device comes back on, check for signal.
    5. If you are still having this issue, read more about how to:
      Troubleshoot calling issues
      Troubleshoot text messaging issues
      Troubleshoot Network data issues

     

     

    Related pages

     

    Troubleshoot calling issues

    Troubleshoot text messaging issues
    Troubleshoot Network data issues