Can't get signal

    Troubleshoot signal or reception issues. These problems can be related to to a coverage, network, service, or account issues.


    If you need help performing any step, check the how-to guides for your device on the Phones page.


    To fix this issue:

    1. Make sure of the following:
      • You're in T-Mobile 3G, 4G, or 4G LTE coverage. Check coverage now.
      • You're not using any skins or shells. If you are, remove them and check the signal.
      • If you're roaming, you may need to check the band you're on.
      • Airplane mode is off.
      • Wi-Fi is off.
      • Your phone has the latest software version.
    2. Turn your device off.
    3. Wait 5 seconds and then turn your device on.
    4. Once your device comes back on, check for signal.
    5. If you are still having this issue, contact us.


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