Battery is hot

    Troubleshoot the battery getting hot while in use or overheating when charging.

     

     

     

    1. What is the phone doing when it gets hot? It is normal for the battery to heat up when:
      • Charging the battery
      • Using GPS navigation
      • Using Internet / data for several minutes
      • Downloading files, music, apps, etc.
      • Watching videos or YouTube
      • Streaming music
      • Playing games
      • Video chat
      • Screen stays on for several minutes, for any app
    2. Do not continue troubleshooting if the phone only gets hot in the above cases. Heating up is normal when the battery is in use.
    3. If the phone is crashing or freezing too, start with Unresponsive / frozen phone troubleshooting.
    4. Uninstall any apps you downloaded before the problem started.
    5. Remove the battery (if removable):
      1. Check the battery for damage (missing contacts, swelling, etc.). If damaged, purchase a new one.
      2. Check the LDI.
      3. Check it is the battery that came with the device. If it is third-party, contact the battery manufacturer.
      4. Re-inset the battery.
    6. Turn on the device, and test.
    7. If the issue continues, test an alternate battery (if removable, and if you can swap with another device or have an alternate battery).
      • Close applications you are not using.
      • Turn off network connections you are not using.
      • Close browser tabs you are not using
    8. After testing for 2 days, please contact us if problems continue.