Battery problems on an Android device

    Troubleshoot battery problems with your Android device, including problems with the device turning on or charging. Make sure you're not on your phone while troubleshooting.

     

    If you need help performing any step, check the how-to guides for your device on the Phones page.

     

    Phone won't power on

    1. Make sure of the following:
    2. Check the following:
      • Liquid damage indicator (LDI): If your device has liquid damage, contact us.
      • Charging port: If the port is loose, contact us.
    3. Try to power on your device by pressing the power key for 15 seconds. If there is an audio or vibration cue when pressing the button, the device is powering on, but there is a screen problem. Check out Screen problems on an Android device.
    4. If the above steps have not fixed the problem, contact us.

     

     

    Device restarts on its own or randomly turns off

    1. Make sure of the following:
      • Your battery is full charged.
      • The back cover is on correctly.
      • You're using the charger that came with your device.
      • You're using the battery that came with your device.
      • Your device is on the latest software version.
    2. Uninstall any third-party apps that were installed around the time the issue began. If you uninstalled any apps, retest the issue.
    3. If the above steps have not fixed the problem, contact us.

     

     

    Device won't charge

    1. Make sure of the following:
      • The back cover is on correctly.
      • You're using a wall outlet to charge the device. Computers may not provide enough power to charge the battery.
      • The charging indicator shows the device is charging. Keep in mind, if your battery was completely drained, it may take up to 30 minutes for the charging indicator to show the battery is charging.
      • Your device is on the latest software version.
    2. Check for the following:
      • Physical damage: Broken battery pins or corrosive material on the battery or device.
      • Liquid damage: Check the liquid damage indicator (LDI). If your device has liquid damage, contact us.
    3. Try a different outlet, charger, or battery.
      • Different outlet works: You'll need to use the outlet that works to charge your device.
      • Different charger or battery works: You'll need to replace your battery or charger. We recommend using our store locator to find a local T-Mobile store that can replace the defective part. Please call ahead to make sure the store has replacement parts in stock.
    4. If the above steps have not fixed the problem, contact us.

     

     

    Charging indicator is incorrectly showing charged

    1. Check the liquid damage indicator (LDI). If your device has liquid damage, contact us.
    2. Turn your device off.
    3. Wait 5 seconds and then turn your device on.
    4. Test the indicator when the device turns back on.
    5. Uninstall any third-party apps that measure or read battery life, or any apps that were installed around the time the issue began. If you uninstalled any apps, retest the issue.
    6. Reset your device.
    7. If the above steps have not resolved your issue, contact us.

     

     

    Battery drains too fast

    Large and bright touch screens, fast processors, apps, and syncing data all demand more and more from device batteries. Always check Tech specs to make sure you know what to expect from your device and battery.

     

    We recommend charging your device once a day or more, if needed. Also, it is normal for lithium-based batteries to lose 20% over a year's use.

     

    To help with battery life seeming to be short, follow these steps:

    1. Make sure of the following:
      • Your device software and apps are on the latest versions.
      • You're using the battery and charger that came with your device.
    2. Turn your device off.
    3. Wait 5 seconds and then turn your device on.
    4. If you're battery is still draining fast, continue troubleshooting.
    5. Uninstall any apps that were installed around the time the issue began. If you uninstalled any apps, retest the issue.
    6. Reset your device and retest the issue.
    7. If the above steps have not resolved your issue, contact us.

     

     

    Battery or device feels hot

    Your device may get warm when charging, during long calls, using GPS, or using a lot of data over the T-Mobile network or on Wi-Fi.

     

    To prevent your battery or device from getting hot, we recommend you use the charger and battery that came with your device. You'll also want to make sure you avoid exposing your BlackBerry to extreme heat or cold temperatures.