Device feels hot

    Troubleshoot your phone or battery getting hot while in use.


    Note: It is normal for your device may get warm when charging, during long calls, or using a lot of data over the T-Mobile network or on Wi-Fi.


    Bringing the heat

    To prevent your battery or device from getting hot, we recommend you use the charger and battery that came with your device. You'll also want to make sure you avoid exposing your device to extreme heat or cold temperatures.


    What is the phone doing when it gets hot? Keep in mind that it is normal for the battery to heat up when:

    • Charging the battery
    • Using GPS navigation
    • Using Internet / data for several minutes
    • Downloading files, music, apps, etc.
    • Watching videos or YouTube
    • Streaming music
    • Playing games
    • Video chat
    • Screen stays on for several minutes, for any app




    1. Remove any cases on the phone, and test without them. Some cases may retain the heat the phone normally makes.
    2. If the phone is also crashing or freezing, start with Device keeps crashing, freezing, or restarting
    3. Uninstall any apps you downloaded before the problem started.
    4. Remove the battery (if removable):
      • Check for any damage (missing contacts, swelling, etc.). If the battery is damaged, you will need to purchase a new one.
      • Check to make sure that your battery is the battery that came with the device, and not a third-party version.
      • Re-insert the battery.
    5. Turn on the device, and test.
    6. If the issue continues, test an alternate battery (if removable and available). While you are testing, be sure to:
      • Close applications you are not using.
      • Turn off network connections you are not using.
      • Close browser tabs you are not using



    Related pages


    Device keeps crashing, freezing, or restarting