Troubleshoot battery problems with your Android device, including problems with the device turning on or charging. Make sure you're not on your phone while troubleshooting.
If you need help performing any step, check the how-to guides for your device on the Phones page.
Large and bright touch screens, fast processors, apps, and syncing data all demand more and more from device batteries. Always check Tech specs to make sure you know what to expect from your device and battery.
We recommend charging your device once a day or more, if needed. Also, it is normal for lithium-based batteries to lose 20% over a year's use.
To help with battery life seeming to be short, follow these steps:
Your device may get warm when charging, during long calls, using GPS, or using a lot of data over the T-Mobile network or on Wi-Fi.
To prevent your battery or device from getting hot, we recommend you use the charger and battery that came with your device. You'll also want to make sure you avoid exposing your BlackBerry to extreme heat or cold temperatures.
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