Troubleshoot voicemail issues, including problems calling voicemail, voicemail message quality, and other issues. For help with Visual Voicemail, check out Visual Voicemail troubleshooting.
If you need help performing any step, check the how-to guides for your device on the Phones page.
If only one message had poor audio quality, it's possible the calling party's carrier was experiencing difficulties. Retest the issue by having that party place a call and leave you a voicemail message.
If this is an intermittent problem, and you have stored messages with poor audio quality, do not delete them and contact us.
Message notifications are usually delivered immediately, but can take up to 2 hours to be delivered to your phone.
To fix this issue:
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