Voicemail issues

    Troubleshoot voicemail issues, including problems calling or receiving voicemail, or voicemail message quality. For help with Visual Voicemail, see Problems with Visual Voicemail (VVM).

     

     

    If you need help performing any step, check the how-to guides for your device on the Devices page.

     

    Can't call voicemail

    1. Make sure of the following:
    2. Dial 123 or 1-805-637-7249. If you can connect to voicemail this way, but can't while pressing and holding the 1 key, contact us.
    3. Turn off your phone.
    4. Wait five seconds and turn on your phone.
    5. Try calling your voicemail. If you still can't connect to voicemail, contact us.

     

     

    Unanswered calls don't go to voicemail

    1. Dial ##004# and send the call to reset call forwarding.
    2. Turn off your phone.
    3. Wait five seconds and turn on your phone.
    4. Have a contact call you, but don't answer the call. If their call doesn't go to voicemail, contact us.

     

     

    Voicemail messages have poor audio quality

    If only one message has poor audio quality, it's possible the calling party's carrier was experiencing difficulties. Retest the issue by having that party place a call and leave you a voicemail message. If the problem is intermittent, and you have stored messages with poor audio quality, don't delete them and contact us.

     

     

    New voicemail notifications are delayed or not received

    Message notifications are usually delivered immediately, but can take up to two hours to be delivered to your phone. To fix this issue:

    1. Make sure of the following:
    2. Delete all text messages.
    3. Turn off your phone.
    4. Wait five seconds and turn on your phone.
    5. Have a contact call you and leave a message. If notification of the voicemail is delayed or never arrives, contact us.