Troubleshoot voicemail issues, including problems calling or receiving voicemail, or voicemail message quality. For help with Visual Voicemail, see Problems with Visual Voicemail (VVM).
If you need help performing any step, check the how-to guides for your device on the Devices page.
If only one message has poor audio quality, it's possible the calling party's carrier was experiencing difficulties. Retest the issue by having that party place a call and leave you a voicemail message. If the problem is intermittent, and you have stored messages with poor audio quality, don't delete them and contact us.
Message notifications are usually delivered immediately, but can take up to two hours to be delivered to your phone. To fix this issue:
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