Voicemail issues

    Troubleshoot voicemail issues, including problems calling voicemail, voicemail message quality, and other issues. For help with Visual Voicemail, check out Visual Voicemail troubleshooting.

     

    If you need help performing any step, check the how-to guides for your device on the Phones page.

     

    Can't call voicemail

    1. Make sure of the following:
      • You're not on your phone while troubleshooting.
      • Your phone has signal. If you don't have signal, check out Can't get signal.
    2. Dial 123 or 1-805-637-7249 to try and connect to your voicemail. If you are able to connect to the voicemail this way, but cannot while pressing and holding the 1 key, contact us.
      • Turn off your phone.
      • Wait 5 seconds and turn on your phone.
      • Retest calling your voicemail.
      • If you still have the issue, contact us.

       

       

      Unanswered calls don't go to voicemail

      1. Dial ##04# and send the call to reset call forwarding.
      2. Turn off your phone.
      3. Wait 5 seconds and turn on your phone.
      4. Have a contact call you to test the issue.
      5. If you still have the issue, contact us.

       

       

      Voicemail messages have poor audio audio quality

      If only one message had poor audio quality, it's possible the calling party's carrier was experiencing difficulties. Retest the issue by having that party place a call and leave you a voicemail message.

       

      If this is an intermittent problem, and you have stored messages with poor audio quality, do not delete them and contact us.

       

       

      New voicemail notifications are delayed or not received

      Message notifications are usually delivered immediately, but can take up to 2 hours to be delivered to your phone.

       

      To fix this issue:

      1. Make sure of the following:
      2. Delete all text messages.
      3. Turn off your phone.
      4. Wait 5 seconds and turn on your phone.
      5. Have a contact call you and leave a message.
      6. If you still have the issue, contact us.