Battery issues on a Windows Phone

    Troubleshoot battery issues with your Windows Phone, including problems with the device turning on or charging. Make sure you're not on your phone while troubleshooting.

     

    If you need help performing any step, check the how-to guides for your device on the Phones page.

     

     

    Charging indicator is incorrectly showing charged

    1. Check the liquid damage indicator (LDI). If your device has liquid damage, contact us.
    2. Turn your device off.
    3. Wait 5 seconds and then turn your device on.
    4. Test the indicator when the device turns back on.
    5. Uninstall any third-party apps that measure or read battery life, or any apps that were installed around the time the issue began. If you uninstalled any apps, retest the issue.
    6. Reset your device.
    7. If the above steps have not resolved your issue, contact us.

     

     

    Device restarts on its own or randomly turns off

    1. Make sure of the following:
      • Your battery is full charged.
      • The back cover is on correctly.
      • You're using the charger that came with your device.
      • You're using the battery that came with your device.
      • Your device is on the latest software version.
    2. Uninstall any third-party apps that were installed around the time the issue began. If you uninstalled any apps, retest the issue.
    3. If the above steps have not fixed the problem, contact us.

     

     

    Battery or device feels hot

    Your device may get warm when charging, during long calls, using GPS, or using a lot of data over the T-Mobile network or on Wi-Fi.

     

    To prevent your battery or device from getting hot, we recommend you use the charger and battery that came with your device. You'll also want to make sure you avoid exposing your BlackBerry to extreme heat or cold temperatures.