Charging & power tip: Nokia Lumia 710

Understanding the Issue


You may find that your Lumia 710 is not charging or powering on. You may also find that the  charging port has become loose or charging cord is stuck. This issue has been  identified that the micro USB charging cord can be inserted backwards causing  damage or not powering the device properly.


Resolution Steps

  • The micro USB cable and/or charger can only be  inserted one way.
  • Note that the micro USB is not symmetrical, meaning  one side of the connector is “shorter” than the other:
  • Please make sure that the micro USB plug is in the  proper orientation when inserting into the port.
  • The micro USB cable is in the correct orientation  if the USB icon is facing up (when looking at the phone display).