Trade in your device

Interested in trading in your trusty device for something shiny and new?


Great news! You can trade in your old, working phone or device for credit toward a new purchase with T-Mobile's Device Trade-in program. This device doesn't have to have been purchased from T-Mobile. You can trade it in at a store or online and apply your trade-in credit toward a new activation, a new line, or an upgrade. You can get an estimate for the approximate value of your Trade-in device before completing your upgrade.


Go to:


Trade in at our store

For the easiest trade-in experience, we encourage you to go to one of our T-Mobile stores to trade your old device in for a new one.



Trade in with My T-Mobile

If you can't get to a store, you can use our online program to trade in your device. For this option, you'll need to be able to print the shipping label and then pack and ship your old device to us. Keep in mind, when you ship it, you're responsible for accurately evaluating and packing the device so that it remains in the same condition (as originally indicated) during shipping. T-Mobile is not responsible for any damage sustained during shipping.


New to T-Mobile:

As a non-T-Mobile customer, you can trade in your old device for a credit toward a new device. When you activate your T-Mobile account, you can apply that trade-in credit to your bill. To get started, go to Device Trade-In and follow the on-screen instructions.


Existing customers:


I want to purchase a new phone and make a trade in online:

  1. Go to My T-Mobile and log in to your account.
  2. Shop for a new device and you will see the trade-in option available within the purchase path.
  3. Choose the line that will be associated to the new device.

  4. Mark the condition of the device that you want to trade-in.

  5. You will see how much your device worth is.

  6. Choose your new device.

  7. Once your new device is shipped, you’ll have 30 days to send your old device to T-Mobile to receive your trade-in credit.


Send in my Trade-in device to T-Mobile:

  1. Go to My T-Mobile and log in to your account.
  2. In the Order Status page, access the appropriate offer within Trade-in Devices section.
    Note: If you have multiple trade-in offers, ensure you’re selecting the offer for the correct device by confirming the IMEI matches the IMEI of the device you’re returning.
  3. Select Print Shipping Label to print a shipping label that will enable you to send your old device to the right place for free.
    • To receive your trade-in credit, you must send each device with the correct shipping label.

    • If you are trading-in more than one device, make sure to send them separately and with their respective labels.

    • If each device is not sent with the correct shipping label, you may lose or delay your Trade-in credit.

  4. You must ship the device, battery, and back cover by the expiration date listed on the label to receive your deferred credit. You don’t need to return your charger, SIM card, or memory card.


Check your trade-in status, print a shipping label, or review assessed device value


Follow these steps to review your assessed device Trade-in value

  1. Go to My T-Mobile and log in to your account.
  2. In the Order Status page, you can review the actual value of your Trade-in device.
  3. Click More details to see the assessed value changed details.
  4. You may accept the assessed value of the device or request to have your device returned to you.


Follow these steps if you have already started the trade-in process and want to check the status of your trade-in or print a shipping label.

  1. Log in to My T-Mobile.
  2. Select PHONE on the top menu bar.
  3. Select Trade-in status, and then select Track Item or Print shipping label for the phone you're trading in.


T-Mobile App

Follow these steps to print a shipping label via the T-Moble App. You must be the Primary Account Holder to access your trade-in information.


  1. From the menu on the bottom, select MORE.
  2. Select Contact Us.
  3. Scroll down to the Top Tasks section, then select Check Order Status.
  4. Scroll through recent orders and select the applicable order.
  5. Select the offer for the applicable trade-in device.
  6. Select the “+” to review the offer details under Trade-in Device.
  7. From there, you can print the shipping label.



Can I trade in a device without an estimate?

If you can't get an estimate for a device through our online estimate process, then no trade-in value is available for it.


What if my trade-in is identified as lost or stolen?

If you send us a device that has been reported as lost or stolen, it has no trade-in value and T-Mobile can't return it to you.