Trade in your device

You can trade in your old, working phone or device for credit toward a new purchase with T-Mobile's Device Trade-in program. You can trade it in at a store or online and apply your trade-in credit toward a new activation, a new line, or an upgrade.

 

Trade in at our store

For the easiest trade-in experience, we encourage you to go to one of our T-Mobile stores to trade your old device in for a new one.

 

 

Trade in with My T-Mobile

If you can't get to a store, you can use our online program to trade in your device. For this option, you'll need to be able to print the shipping label and then pack and ship your old device to us. Keep in mind, when you ship it, you're responsible for accurately evaluating and packing the device so that it remains in the same condition (as originally indicated) during shipping. T-Mobile is not responsible for any damage sustained during shipping.

 

New to T-Mobile:

As a non-T-Mobile customer, you can trade in your old device for a credit toward a new device. When you activate your T-Mobile account, you can apply that trade-in credit to the purchase of a new device. To get started, go to Device Trade-In and follow the on-screen instructions.

 

New trade-in order for existing customers:

  1. Go to My T-Mobile and log in to your account.
  2. Shop for a new device and you will see the trade-in option available after you click Submit Order.
    • If you've already ordered a new device, and want to trade in your old device:
      1. Click Trade-In Now on the top navigation menu, and then click Enter Order Number under the Already Ordered Your T-Mobile Device and Plan section.
      2. Enter your order number. It is available in the e-mail that was originally sent to you.
  3. When you're ready to send in your trade-in device, there are a few things you'll want to know:
    • You will be prompted to print a shipping label during the process.
    • You must ship the device, battery, and back cover by the expiration date listed on the label to receive your deferred credits. Good news, though: you don't need to return your charger, SIM card, or memory card.
    • Make sure to remove your SIM and memory cards and back up additional device information.
    • Perform a master reset on your device to remove any personal information and disable any Anti-Theft or Find My iPhone features.
      • Note: Make sure that you have a data connection when you perform a master reset.
    • Return only one device per package and label. If you trade in multiple devices, mail them separately using shipping labels available on My T-Mobile.
  4. You can expect to see the credits on your bill in one to three bill cycles depending on when your trade-in device is received. You can also track the status of your order on the Order and Trade-In Status page on My T-Mobile.

 

 

Check your trade-in status or print a shipping label

Follow these steps if you have already started the trade-in process and want to check the status of your trade-in or print a shipping label.

  1. Log in to My T-Mobile.
  2. Select PHONE on the top menu bar.
  3. Select Trade-in status, and then select Track Item or Print shipping label for the phone you're trading in.

 

 

FAQs

Can I trade in a device without an estimate?

If you can't get an estimate for a device through our online estimate process, then no trade-in value is available for it.

 

What if my trade-in is identified as lost or stolen?

If you send us a device that has been reported as lost or stolen, it has no trade-in value and T-Mobile can't return it to you.