Trade in your device

    You can trade in your old, working phone or device for credit toward a new purchase with T-Mobile's Device Trade-in program. You can trade it in at a store or online and apply your trade-in credit toward a new activation, a new line, or an upgrade.

     

    Trade in at our store

    For the easiest trade-in experience, we encourage you to go to one of our T-Mobile stores to trade your old device in for a new one.

     

     

    Trade in with My T-Mobile

    If you can't get to a store, you can use our online program to trade in your device.

    Note: For this option, you'll need to be able to print the shipping label and then pack and ship your old device to us.

     

    New to T-Mobile:

    To get started, go to Device Trade-In and follow the on-screen instructions.

     

    Perform a new trade-in order:

    1. Go to My T-Mobile and log in to your account.
    2. Shop for a new device and you will see the trade-in option available after you click Submit Order.
      • If you've already ordered a new device, and want to trade in your old device:
        1. Click Phone on the top navigation menu, then click Enter Order Number under the Already Ordered Your T-Mobile Device and Plan section.
        2. Enter your order number. It will be available in the e-mail that was originally sent to you.
    3. When you're ready to send in your trade-in device, there are a few things you'll want to know:
      • You will be prompted to print a shipping label during the process.
      • You must ship the device, battery, and back cover by the expiration date listed on the label to receive your deferred credits.Good news, though: you don't need to return your charger, SIM card, or memory card.
      • Make sure to remove your SIM and memory cards and back up additional device information.
      • Perform a master reset on your device to remove any personal information and disable any Anti-Theft of Find My iPhone features.
        • Note: This must be done on the device while it has a data connection.
      • Return only one device per package and label. If you trade in multiple devices, you'll need to mail them separately using shipping labels available on My T-Mobile.
    4. You can expect to see the credits on your bill in one to three bill cycles depending on when your trade-in device is received. You can also track the status of your order on the Order and Trade-In Status page on My T-Mobile.

     

    Check your trade-in status or print a shipping label

    Follow these steps if you have already started the trade-in process and want to check the status of your trade-in or print a shipping label.

    1. Log in to My T-Mobile.
    2. Select PHONE.
    3. To select Trade-in status, or Print shipping label.

     

     

     

    Related pages

     

    Device Trade-in FAQs

    Upgrade your device