Trade in your device

    You can trade in your old, working phone or device for credit toward a new purchase with T-Mobile's Device Trade-in program. You can trade it in at a store or online and apply your trade-in credit toward a new activation, a new line, or an upgrade.

     

    Trade in at our store

    For the easiest trade-in experience, we encourage you to go to one of our T-Mobile stores to trade your old device in for a new one.

     

     

    Trade in with My T-Mobile

    If you can't get to a store, you can use our online program to trade in your device.

    Note: For this option, you'll need to be able to print the shipping label and then pack and ship your old device to us.


    • New to T-Mobile

    To get started, go to Device Trade-In and follow the on-screen instructions.

     

    • Already a T-Mobile customer
        1. Go to My T-Mobile and log in to your account.
        2. Select PHONE.
        3. Select Trade-in now and follow the on-screen instructions to estimate your device’s value or to initiate a new trade-in.
          Note: Initiating a new trade-in is only available to purchases made while activating new service on T-Mobile.com or by calling 1-800-T-MOBILE. If your trade-in was part of your original purchase, please see Check your trade-in status or print a shipping label below.

     

     

    Check your trade-in status or print a shipping label

    Follow these steps if you have already started the trade-in process and want to check the status of your trade-in or print a shipping label.

     

        1. Log in to My T-Mobile.
        2. Select PHONE.
        3. To select Trade-in status, or Print shipping label.

     

     

     

    Related pages

     

    Device Trade-in FAQs

    Upgrade your device