Trade in your device

    You can trade in your old, working device for credit toward a new device purchase with T-Mobile's Device Trade-in program. You can trade it in at a store or online and apply your trade-in credit toward a new activation, a new line, or an upgrade.

     

     

    Trade in your device at a store

    For the easiest trade-in experience, we encourage you to go to one of our T-Mobile stores to trade your old device in for a new one.



    Trade in your device online

    If you can't get to a store, you can use our online program to trade in your device.

    Note: For this option, you'll need to be able to print the shipping label and then pack and ship your old device to us.


    New T-Mobile customers

    To get started, go to Device Trade-In and follow the online instructions.

     

    Current T-Mobile customers

    1. Log in to My T-Mobile.
    2. Select PHONE.
    3. Select Trade-in now and follow the online instructions.

     

     

    Check your trade-in status

    Follow these steps if you have already started the trade-in process and want to check the status of your trade-in, print a shipping label, or need instructions on how to pack and ship your old device.

     

    1. Log in to My T-Mobile.
    2. Select PHONE.
    3. Select Trade-in status.
    4. Enter your Return Merchandise Authorization (RMA) code and follow the online instructions.

     

     

    Related pages

     

    Device Trade-in FAQs