T-Mobile TV app

On August 24, T-Mobile will be discontinuing T-Mobile TV. You will be able to continue taking advantage of the full service T-Mobile TV provides until then. After August 24, you will no longer be able to renew your service. All TV content will be discontinued as of September 24.

 

T-Mobile TV is a monthly subscription service that provides instant, 24/7 access to a wide variety of top programming wherever you go.

 

 

Cancel subscription

Use these steps if you wish to cancel your subscription before August 24:

 

Android

  1. Launch T-Mobile TV.
  2. Tap on the menu icon at the top left of the screen.
  3. Tap on Shop to get to the subscriptions page.
  4. Tap Mine.
  5. Scroll down to and select the pack you would like to unsubscribe from.
  6. Press the Manage button.
  7. Select a reason for unsubscribing and press Unsubscribe a second time. The wireless account will no longer be charged for this pack but the user will be able to access their content until the end of their billing cycle.

 

iOS

  1. Launch T-Mobile TV.
  2. Tap on the Home icon at the bottom left of the screen.
  3. Scroll to the bottom of the screen to MY PACKAGES.
  4. Select the pack you would like to unsubscribe from. This step may not be needed to cancel the free trial.
  5. Press the Manage button.
  6. Select Unsubscribe and follow the instructions. The wireless account will no longer be charged for this pack but the user will be able to access their content until the end of their billing cycle.

 

Delete the app

Follow these steps to delete the T-Mobile TV app from your device. Once it has been deleted, you will no longer be able to download the app through the Google Play Store or Apple App Store.

 

  1. Go to the Devices page to find the device that you currently own.
  2. Click on Apps & Accessories tab, then click Manage apps for your specific device.
  3. Follow the instructions listed for your device to uninstall the application.

 

Devices that came with T-Mobile TV pre-installed on the device, may not be able to delete the app. In this case, you can still hide the app from the menu, so that it can no longer be seen or accessed. To hide the app from your apps menu, follow these steps:

 

  1. Go to the Devices page to find the device that you currently own.
  2. Click on Apps & Accessories tab, then click Manage apps for your specific device.
  3. Follow the instructions listed for your device to uninstall the application.

 

FAQs

 

Why am I getting a text message about T-Mobile TV?

You are currently using the T-Mobile TV app and we have made the decision to discontinue support for it.  Content will no longer be available on the app thirty days past your last auto-renewal date. Your auto-renewal date can be found on your T-Mobile bill.

 

Why are you discontinuing the app?

When we first launched T-Mobile TV, streaming services were limited. Now, our customers have endless options to access all the content they love so this service is no longer needed. Plus, our T-Mobile ONE family plans feature Netflix on Us. Just another way that we give you more, not charge you more.

 

How will this impact my bill?

We will stop allowing your auto-renewal for the service effective August 24th, 2018. Your T-Mobile bill will reflect the last date that you were billed for T-Mobile TV and your content is available for 30 days after this date.

  • For customers who have an auto-renewal date of July 25th & July 26th, your final charges will appear on your August bill
  • For customers who have an auto-renewal date of July 27th through August 24th, your final charges will appear on your September bill

 

What happens if I access the app after September 24th, 2018?

If you visit the app after Septmeber 24th, you will receive an error message stating that you no longer have a valid subscription.

 

Help! I have a device that will not let me uninstall the app!

The T-Mobile TV app has been pre-loaded on a number of our older models. If your model does not let you uninstall the app, you can hide the app from your app view.