T-Mobile TV app

    T-Mobile TV is a free and monthly subscription service that provides instant, 24/7 access to a wide variety of top programming wherever you go. You can watch live broadcasts and full-length entertainment, as well as on-demand episodes of popular shows, breaking news, and sports highlights. Many channels are included within T-Mobile data plans and others can be purchased for an additional fee.

     

     

    T-Mobile TV app icon

    App features

    • It can be used on the T-Mobile data network or using Wi-Fi
    • You get access to:
      • Live news
      • On-demand network and cable TV programming
      • On-demand children's TV programming
      • Spanish-language channels
    • Support for Android smartphones and tablets, iPhones, iPads, and Windows smartphones.
    • Standard-definition and mobile high-definition programming.

     

     

    App requirements

    • Cellular data connectivity to initially activate client.
    • Subscription needed to use channels not included in free programming.
    • If you're an Apple iOS use, you'll still see the 6.0 version. However, to subscribe or renew existing subscriptions, you'll need to upgrade to the new T-Mobile TV app.
    • Available in the Windows app store.
    • BlackBerry is no longer supported.

     

     

    How-to guides

     

    Locate channels

    • T-Mobile TV 7.0 - Android
      1. Launch T-Mobile TV.
      2. Select Live from the scrolling menu banner towards the top of the page.
      3. Scroll through the list of available live content and tap the item you wish to watch.
    • T-Mobile TV 7.0 - iPhone and iPad
      1. Launch T-Mobile TV.
      2. Scroll down to the Live Now banner and scroll across to access live shows airing now.
      3. Alternatively, select See More to get a larger selection of live shows.
      4. Tap on the tile to get access to the show detail page.
      5. Select Watch Live to play the show.
    • T-Mobile TV NG for Android Phones
      1. Launch T-Mobile TV.
      2. Tap Live TV.
      3. If you have already started watching something and are returned to that program, tap Menu then proceed to the next step.
      4. Scroll through the list of available content and tap the item you wish to watch.
    • T-Mobile TV NG for Windows
      1. Launch T-Mobile TV.
      2. Swipe to get to the Live TV channels.
      3. Tap one of the highlighted Live TV channels, or tap more to see a complete list of live TV channels.
      4. If you have already started watching something in full screen mode, tap the video to display the controls. Scroll through the list of available content and tap the item you wish to watch. Or tap the back button to return to the list of live TV channels.

     

     

    Find information about a show

    • T-Mobile TV 7.0 - Android
      1. Launch T-Mobile TV.
      2. Locate the show or channel you want information on.
      3. Tap the bottom section of the show tile to display information on the show.
    • T-Mobile TV NG for Android Phones
      1. Launch T-Mobile TV.
      2. Locate the show you want information on.
      3. Tap the information button.
        Note: You can also tap the Information Button while a show is in progress.
    • T-Mobile TV NG for Windows
      1. Launch T-Mobile TV.
      2. Swipe to the tv shows section. Choose a highlighted show, or tap more for more shows.
      3. Swipe to the episodes section within the show’s page to see the available videos, and tap one of the episodes.
      4. While the video is playing tap the video to display controls.
      5. Tap the information button for details about the episode.

     

     

    How to turn on/off closed captioning

    • T-Mobile TV 7.0 - Android
      • For T-Mobile TV 7.0, Closed Captions are controlled within the Android OS. To turn closed captions on and off, follow these steps:
        1. Launch the Android Settings app.
        2. Navigate to Accessibility and then Hearing.
        3. Turn On/Off subtitles for Google. 
        4. You may also have to turn ON/Off subtitles for the phone manufacturer as well (e.g. Samsung).
          Note: Original content must have Closed Captions for them to appear within T-Mobile TV.
    • T-Mobile TV 7.0 - iPhone and iPad
      • For T-Mobile TV 7.0, Closed Captions are controlled within the iPhone OS.  To turn closed captions on and off, follow these steps:
        1. Launch the iOS Settings app.
        2. Navigate to General and then Accessibility.
        3. Scroll down to the Media section and select Subtitles and Captioning.
        4. Turn On/Off the toggle for Close Captions and SDH.
          Note: Original content must have Closed Captions for them to appear within T-Mobile TV.
    • T-Mobile TV NG for Windows
      1. Launch T-Mobile TV.
      2. From the application’s home screen, tap the “” option in the bottom-right to see the setting screen.
      3. On the settings screen, tap closed captions.
      4. Turn On or Off closed captions.
      5. If turning on closed captions, select the appearance of the captions using the various formatting options.

     

     

    Is the content free or part of a subscription?

    1. Launch T-Mobile TV.
    2. Tap Live TV or TV Shows.
      • Content with a dollar sign ($) in the upper left is part of a subscription and has a monthly cost associated with it.
      • Content with a clock icon is part of a 30-day free trial.
      • Content without a dollar sign ($) or clock icon is free. If you select an item that must be purchased, a notification screen will appear.

     

     

    Cancel your subscription on the phone for Android

    1. Launch T-Mobile TV.
    2. Tap on the menu icon at the top-left of the screen.
      Note: For Windows phone, tap the ellipsis () in the bottom right corner of the pink bar.
    3. Tap the Subscriptions section.
    4. You will see a list of packages, both available and subscribed.
    5. Tap the package to which you would like to unsubscribe
    6. Tap the Unsubscribe button.
    7. You will have access to the content in the package through the end of your billing cycle.
    8. During the period until the end of your billing cycle, you will see no subscribe button.

    T-Mobile TV NG for Android Phones

    1. Launch T-Mobile TV.
    2. Tap Help.

     

     

    T-Mobile TV subscriptions

     

    These are the subscription rates for the newer Android phones, tablets, iPhones, and iPads (“mobile HD” video quality):

    Content packMonthly subscription

    Prime pack

    $12.99 (with free 30-day trial)

    En Español

    $9.99

    Playground TV

    $5.99

     

    These are the subscription rates for the older Android phones, Windows phones, and BlackBerry phones (not Android versions):

    Content packMonthly subscription

    Prime pack

    $9.99 (with free 30-day trial)

    En Español

    $7.99

    Playground TV

    $4.99

     

     

    Troubleshooting

     

    Basic troubleshooting

    1. Recreate the issue:
      1. Access T-Mobile TV on your phone.
      2. Attempt to perform the function that is not working following the documented How To's and note any error messages.
      3. If you continue to receive errors, try to perform another function within T-Mobile TV and note the results.
    2. Test general web access: Try to access an external website, such as www.google.com or www.cnn.com.
    3. Restart your phone or close all apps:
      • Remove the battery from the phone (if possible).
      • Replace the battery and restart the phone.
      • Open T-Mobile TV again, and to perform the function that previously failed.

     

    Cannot subscribe for a subscription pack or subscription pack didn't renew

    1. Check for Content Blocking:
      • If you're blocked from making purchases or downloads, this would disable the ability to purchase any content using your T-Mobile phone account.
      • If Content Blocking is added after subscribing to T-Mobile TV, the subscription will end on the next billing cycle and won't be renewed.
    2. Funds not available in your account:
      • If you have a Pay in Advance (Prepaid) account, then you need to ensure that funds are available in the account to pay for your subscription.
      • Funds will be deducted only if available initially and at any renew cycles (every 30 days).

     

    Cannot sign in to T-Mobile TV

    1. Disable Wi-Fi. Are you accessing T-Mobile TV for the first time?
      • If yes:
        1. Close T-Mobile TV.
        2. Disable Wi-Fi on the phone.
        3. Re-open T-Mobile TV.
      • If no, or the above did not work, proceed to step 2.
    2. Check general connectivity. Using Wi-Fi, open a browser and try going to an external website, such as www.google.com or www.cnn.com.
    3. If still unable to sign in to T-Mobile TV, contact us for additional support.

     

    Cannot access all channels

    1. Test using Wi-Fi
      1. Close T-Mobile TV.
      2. Enable Wi-Fi on the phone.
      3. Check general connectivity. Using Wi-Fi, open a browser and try going to an external website, such as www.google.com or www.cnn.com.
      4. Re-open T-Mobile TV.
    2. If the channels function properly using Wi-Fi:
      1. Disable Wi-Fi.
      2. Try again over the T-Mobile network.
    3. If the channels don't function properly using Wi-Fi, contact us for additional support.

     

    Cannot access select channels

    1. Verify that only some channels are not working:
      1. Test two to three additional channels to see if the issue is experienced on multiple channels.
      2. If the issue is experienced on additional channels, follow the help steps for Cannot access all channels above.
    2. Close T-Mobile TV and restart your phone.
    3. If problem persists, contact us for additional support for additional support.

     

    Poor image quality

    Test two to three additional channels to see if the issue is experienced on multiple channels. If you're seeing poor quality on other channels, follow the help steps above for Cannot access all channels.

    Note: Image quality may be affected by the availability of the T-Mobile network in your area. If you have a strong 4G or LTE signal and are experiencing issues on selected channels, contact us for additional support.