T-Mobile TV app

    T-Mobile TV is a free and monthly subscription service that provides instant, 24/7 access to a wide variety of top programming wherever you go. You can watch live broadcasts and full-length entertainment, as well as on-demand episodes of popular shows, breaking news, and sports highlights. Many channels are included within T-Mobile data plans and others can be purchased for an additional fee.

     

     

    T-Mobile TV app icon

    App features

    • It can be used on the T-Mobile data network or using Wi-Fi
    • You get access to:
      • Live news
      • On-demand network and cable TV programming
      • On-demand children's TV programming
      • Spanish-language channels
    • Support for Android smartphones and tablets, iPhones, iPads, and Windows smartphones.
    • Standard-definition and mobile high-definition programming.

     

     

    App requirements

    • Cellular data connectivity to initially activate client.
    • Subscription needed to use channels not included in free programming.
    • If you're an Apple iOS use, you'll still see the 6.0 version. However, to subscribe or renew existing subscriptions, you'll need to upgrade to the new T-Mobile TV app.
    • Available in the Windows app store.
    • BlackBerry is no longer supported.

     

     

    How-to guides

     

    Locate channels

    1. Launch T-Mobile TV.
    2. Toward the top of the home page is a menu banner you can scroll left or right. Select Live.
    3. Scroll through the list of available live content and tap the item you wish to watch.

     

     

    Find information about a show

    1. Launch T-Mobile TV.
    2. Locate the show or channel you want information on.
    3. Tap the bottom section of the show tile to display information about the show.

     

     

    How to turn on/off closed captioning

    For T-Mobile TV 7.0, closed captioning is controlled within the Android OS. To turn closed captioning on and off, follow these steps:

     

    1. Launch Android Settings application.
    2. Navigate to Accessibility and then Hearing.
    3. Turn On/Off subtitles for Google.

    Notes:

      • You may also have to turn subtitles On/Off for the phone manufacturer as well.
      • Original content must have closed captioning for them to appear within T-Mobile TV.

     

     

    Is the content free or part of a subscription?

    To see if content is free or must be purchased, follow these steps:

     

    1. Launch T-Mobile TV.
    2. Locate the show or channel you're interested in viewing.
      • Content without a dollar sign ($) or clock icon is free.
      • Content with a dollar sign ($) in the upper left corner is part of a subscription and has a monthly cost associated with it.
        Note: If you select an item that must be purchased, a notification screen will appear.

     

     

    Cancel your subscription on the phone for Android

    1. Launch T-Mobile TV.
    2. Tap on the menu icon at the top left of the screen.
    3. Tap on Shop to get to the subscriptions page.
    4. Scroll down to and select the pack you'd like to cancel. Select the Unsubscribe button.
    5. Select a reason for unsubscribing and press Unsubscribe a second time.
      Note: Your account will no longer be charged for this pack, but you can still access the content until the end of your billing cycle.

     

     

    T-Mobile TV subscriptions

     

    These are the subscription rates for the newer Android phones, tablets, iPhones, and iPads (“mobile HD” video quality):

    Content packMonthly subscription

    Prime pack

    $12.99 (with free 30-day trial)

    En Español

    $9.99

    Playground TV

    $5.99

     

    These are the subscription rates for the older Android phones, Windows phones, and BlackBerry phones (not Android versions):

    Content packMonthly subscription

    Prime pack

    $9.99 (with free 30-day trial)

    En Español

    $7.99

    Playground TV

    $4.99

     

     

    Troubleshooting

     

    Basic troubleshooting

    1. Recreate the issue:
      1. Access T-Mobile TV on your phone.
      2. Attempt to perform the function that is not working following the documented How To's and note any error messages.
      3. If you continue to receive errors, try to perform another function within T-Mobile TV and note the results.
    2. Test general web access: Try to access an external website, such as www.google.com or www.cnn.com.
    3. Restart your phone or close all apps:
      • Remove the battery from the phone (if possible).
      • Replace the battery and restart the phone.
      • Open T-Mobile TV again, and to perform the function that previously failed.

     

    Cannot subscribe for a subscription pack or subscription pack didn't renew

    1. Check for Content Blocking:
      • If you're blocked from making purchases or downloads, this would disable the ability to purchase any content using your T-Mobile phone account.
      • If Content Blocking is added after subscribing to T-Mobile TV, the subscription will end on the next billing cycle and won't be renewed.
    2. Funds not available in your account:
      • If you have a Pay in Advance (Prepaid) account, then you need to ensure that funds are available in the account to pay for your subscription.
      • Funds will be deducted only if available initially and at any renew cycles (every 30 days).

     

    Cannot sign in to T-Mobile TV

    1. Disable Wi-Fi. Are you accessing T-Mobile TV for the first time?
      • If yes:
        1. Close T-Mobile TV.
        2. Disable Wi-Fi on the phone.
        3. Re-open T-Mobile TV.
      • If no, or the above did not work, proceed to step 2.
    2. Check general connectivity. Using Wi-Fi, open a browser and try going to an external website, such as www.google.com or www.cnn.com.
    3. If still unable to sign in to T-Mobile TV, contact us for additional support.

     

    Cannot access all channels

    1. Test using Wi-Fi
      1. Close T-Mobile TV.
      2. Enable Wi-Fi on the phone.
      3. Check general connectivity. Using Wi-Fi, open a browser and try going to an external website, such as www.google.com or www.cnn.com.
      4. Re-open T-Mobile TV.
    2. If the channels function properly using Wi-Fi:
      1. Disable Wi-Fi.
      2. Try again over the T-Mobile network.
    3. If the channels don't function properly using Wi-Fi, contact us for additional support.

     

    Cannot access select channels

    1. Verify that only some channels are not working:
      1. Test two to three additional channels to see if the issue is experienced on multiple channels.
      2. If the issue is experienced on additional channels, follow the help steps for Cannot access all channels above.
    2. Close T-Mobile TV and restart your phone.
    3. If problem persists, contact us for additional support for additional support.

     

    Poor image quality

    Test two to three additional channels to see if the issue is experienced on multiple channels. If you're seeing poor quality on other channels, follow the help steps above for Cannot access all channels.

    Note: Image quality may be affected by the availability of the T-Mobile network in your area. If you have a strong 4G or LTE signal and are experiencing issues on selected channels, contact us for additional support.