T-Mobile and My Account apps

    The new T-Mobile app, available for all postpaid accounts, lets you pay your bill, check on your newly ordered device, and more! You can still use the legacy My Account app, but you won’t get all the new ways of checking the status of your phone and usage.

     

    And if you like that idea, here is where you can get it:

     

    For Android devices, go to Google Play Store.

    For Apple devices, go to the iTunes store.

    For Windows Phones, go to the Windows store.

     

     

    T-Mobile app requirements

    To use the new app, you'll need:

    • A T-Mobile account.
    • A T-Mobile branded smartphone with the latest software:
      • Android devices will need to have Ice Cream Sandwich 4 or higher or Gingerbread 2.3 or higher.
      • Apple devices will need Apple OS 8 or higher. iPads aren't supported at this time.
      • Windows Phones will need Windows OS 8.1 or higher.

     

     

    How-to guides

     

    Check your usage

    Check out Check your usage for more information and steps.

     

     

    Manage Binge On

    Check out Binge On how-tosfor more information and steps.

     

     

    Change your services

    Check out Track your device order for more information and steps.

     

     

    Check on your device order

    Check out Check your usage for more information and steps.

     

     

    Change data plan

    Check out Manage your data service for more information and steps.

     

     

    Find a store

    1. Open the T-Mobile app.
    2. Select View location settings under Find a Store on the home screen.

     

     

    Set up a payment arrangement

    Check out Set up a payment arrangement for more information and steps.

     

     

    Pay your bill

    Check out Pay your T-Mobile bill for more information and steps.

     

     

    Run Device Health tests

    • Select the Coverage icon. The app will provide a readout on call, messaging, and data performance, and provides you recommendations to improve your experience while on our network.
    • Select the Coverage icon. This test checks battery performance and provides insights into how to improve the battery life.
    • Select the Performance icon.You'll see storage, apps and app performance information, as well as recommendations to improve the overall device performance.
    • Select Hardware Tests > Run All Tests. This is for Apple devices only. The app will run diagnostics on key hardware components.

     

     

    View payment history

    Check out View payment history for more information and steps.

     

     

    View Plan Information

    Open the app and select View Plan Details under the Plan card.

     

     

    How-to guides for Apple

     

     

    Install the app

    1. Download the app or open the App Store.
    2. Select the Search icon.
    3. Enter "T-Mobile".
    4. Select GET > INSTALL > OPEN.

     

     

    Update the app

    1. Open the App Store.
    2. Tap on Updates.
    3. Tap the Update button next to the T-Mobile app. If the app is not listed here, that means you're up to date!

     

     

    Uninstall the app

    1. Select and hold on the T-Mobile app icon.
    2. Select the X icon in the corner of the app icon.
    3. Select Delete.

     

     

    How-to guides for Android

     

     

    Install the app

    1. Download the app or open the Play Store.
    2. Select the magnifying glass icon.
    3. Enter "T-Mobile".
    4. Select Go > blue Download Box > Accept & Download.

     

     

    Update the app

    1. Launch the Play Store.
    2. Select the magnifying glass icon.
    3. Enter "T-Mobile".
    4. Select Go > Update > OK > OK.

     

     

    Uninstall the app

    1. From the home screen, select Settings.
    2. Select Application manager.
    3. Scroll to and select the T-Mobile app.
    4. Select the Uninstall button.
    5. When prompted, select OK.

     

     

    Legacy app

    Our legacy app, the My Account app, is available for Android, Apple iOS, BlackBerry, and Windows Phone devices. Below you'll find how-to guides for the My Account app.

     

    App requirements

    To use this app, you'll need:

     

    • A postpaid account.
    • A smartphone with the latest software:
      • Android devices will need to have Gingerbread 2.3 or lower.
      • Apple devices will need Apple OS 7 or lower.
      • Windows Phones will need Windows OS 8 or lower.

     

     

    General how-to guides

     

     

    Data and smartphone Mobile HotSpot (SMHS) usage in the notification bar
    1. Access the My Account App.
    2. Select Account Info.
    3. Select the phone line that you want detail on.
    4. Select Detailed Usage. Keep in mind, SMHS usage will display on unlimited high speed data accounts (7 GB SMHS) only.

     

     

    Refill a Pay In Advance account through your phone
    • Pay with a credit/debit card. For more information, see Refill your Pay in Advance (Prepaid) account. Keep in mind, you need to have previously made a payment using a credit/debit card to use this option.
    • Redeem a refill card:
      1. Open T-Mobile MyAccount.
      2. Select Account Info > Billing & Refill > Redeem a Refill Card.
      3. Enter the Refill Card #, using the handset keypad and receive updated account information.
    • Dial *ADD. This option directs you to make a payment over the phone and can help you find a refill card location.

     

     

    View third-party transactions
    1. Launch the My Account app.
    2. Tap Account Info.
    3. Under Purchases, the dollar amount will be listed. Tap Click here for details to open the purchase details.

     

     

    How-to guides for Apple devices

     

    Download and install
    1. Open the App Store.
    2. Select the Search icon.
    3. Enter "T-Mobile".
    4. Select GET > INSTALL > OPEN.

     

     

    Update the app
    1. Open the App Store.
    2. Tap on Updates.
    3. Tap the Update button next to the My Account App. If the app is not listed here, that means you're up to date!

     

     

    Uninstall the app
    1. Tap and hold on the My Account application until it starts to "jiggle".
    2. Tap the "x" in the corner of the My Account icon.
    3. Tap Delete.

     

     

    How-to guides for Android devices

     

    Clear the app cache
    1. From the Home screen, tap Menu.
    2. Tap Settings > Applications > Manage Applications > All > My Account > Clear Data > Clear Cache.

     

     

    Download and install the app
    1. Launch the Play Store.
    2. Tap the Magnifying Glass icon.
    3. Enter T-Mobile My Account.
    4. Tap Go > Blue Download Box > Accept & Download.

     

     

    Log in

    To log in to the app, enter your My T-Mobile username and password.

     

     

    Make a payment

    Making a payment is possible through My Account, just click the Make Payment button.

     

     

    Set up or change alerts
    1. Launch the My Account application.
    2. Tap the Alerts and Events tab > Alert Settings.
    3. Tap the Empty check box to turn an Alert on.
    4. Tap the Green check box to turn an Alert off.
    5. For a description of the Alert, tap the Alert Title.

     

     

    Turn off the alerts
    1. Launch the My Account application.
    2. Click Menu. For devices without hard keys, click the three vertical dots inside of the My Account app.
    3. Select Options from the small dialog popup.
    4. Uncheck the notification preferences.
    5. Click Save to disable the desired message(s).

     

     

    Set up paperless billing
    1. Launch the My Account application.
    2. Tap the Billing tab > Paperless Billing.
    3. Log in to using your T-Mobile.com password.
    4. Enter an email address and tap the check box if you want to receive an SMS alert as well.
    5. Tap Submit > Done.

     

     

    Turn on/off Network Issue Assist
    1. Open the T-Mobile My Account app.
    2. Tap the Menu key or Menu icon.
    3. Tap Options.
    4. Tap the Network Issue Assist is On/Off check box.
    5. Tap Accept to agree to the terms and conditions.

     

     

    Turn off notifications in the status bar

    To turn off notifications in the status bar, follow these steps:

    1. Tap Settings.
    2. Tap Application Manager.
    3. Tap T-Mobile My Account and deselect the check box for notifications.

     

     

    Update the app
    1. Launch the Play Store.
    2. Tap the Magnifying Glass icon.
    3. Enter T-Mobile My Account.
    4. Tap Go > Update > Ok > Ok.

     

     

    Wi-Fi Manager how-to guides

    T-Mobile Wi-Fi Manager performs smart management of your device's Wi-Fi radio. For example, the T-Mobile Wi-Fi Manager will enable the Wi-Fi radio when you are within range of your saved Wi-Fi networks and disable the Wi-Fi radio when it's not in use or needed to potentially reduce your battery usage.

     

    The Wi-Fi manager turns on in the following scenarios:

     

    • In-range of a saved network, like your home or office.
    • In low or no coverage.
    • Roaming - Domestic or international roaming.
    • Charging - Plugging your phone into a charger port.

     

     

    Requirements
    • My Account Version 3.7.1.6 or greater.
    • T-Mobile Wi-Fi Manager will not trigger the Wi-Fi radio in following cases:
      • Device is running on less than 25% battery lifey
      • Device is in airplane mode.
      • Device is in mobile hotspot mode.

     

     

    How to enable/disable Wi-Fi Manager notifications
    1. Launch the My Account app.
    2. Go to options by pressing the settings key.
    3. Under notifications, select/deselect Display Wi-Fi Manager notifications.

     

     

    How to enable/disable Wi-Fi Manager smart management
    1. Launch the My Account app.
    2. Go to options by pressing the settings key.
    3. Under Connection Assistant, select Open Wi-Fi Manager.
    4. Select Manage Wi-Fi Connections.

     

     

    How-to guides for BlackBerry devices

     

    Download and install the app
    1. The app is available via BlackBerry World.
    2. See your device How tos > Downloads & Apps to install applications from BlackBerry World.

     

     

    Update the app
    1. Open BlackBerry World.
    2. Tap the Menu button.
    3. Tap My World > My Apps & Games > the My Account application.
    4. Tap Upgrade. If Upgrade is not an available selection, the application is up-to-date.