T-Mobile app

The T-Mobile app simplifies your mobile life. With it, you can manage your account without lifting a finger—just a thumb!

 

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What you can do with the T-Mobile app

 

 

What you need to use it

  • A T-Mobile account.
  • A T-Mobile branded phone with the latest software:
    • Android devices need to be on Android 6.0 or higher.
    • Apple iPhones need Apple OS 10 or higher. iPads aren't supported at this time. To log in to the app on iOS, you must disable Wi-Fi on your device.

 

 

Log in

 

Log in with T-Mobile ID for the first time

  1. On the 'Welcome screen', enter your phone number or email and My T-Mobile password.
  2. Tap Log in.
    • If you do not have a T-Mobile ID, tap Get T-Mobile ID.
    • Enter your registration information and tap Next.
    • A text message will be sent to your device, enter the code from the text message and tap Next.
  3. You will be taken to the Home page of the app.

 

Log in with T-Mobile ID as a returning user

  1. After launching the app the 'Login page' will be display. The login page will include your first name in the 'Welcome' message.
  2. Enter your password and tap Log in.
  3. You will be taken to the Home page of the app. If you selected a link that launched the app you will be directed to the link’s destination.

 

Log in with Touch ID

  1. On the "Welcome screen" enter your T-Mobile ID password and tap Log in.
  2. For first time set up:
    1. You will see a dialog box asking for permission to use your fingerprint, tap Ok.
    2. When the second dialog appears, touch your finger to the fingerprint scanner on the device.

 

Log in while roaming internationally

  1. On the "Welcome screen" enter your T-Mobile ID password and tap Log in.
  2. On the "Account verification: screen, tap Text message or More options (will reveal your Security questions option).
  3. Tap Next and a verification code will be texted to your phone.
  4. Enter the verification code from the text and tap Next.

 

If you're running into problems with this app, check out our troubleshooting tips.