T-Mobile My Account app

    The T-Mobile app let's you pay your bill, check on your newly ordered device, and more. All postpaid accounts can use the T-Mobile app. Some business and government lines won't be able to use this app, and prepaid accounts will not show talk minutes used, only amount remaining.

     

     

    App requirements

    To use this app, you'll need:

     

    • A postpaid account.
    • A smartphone with the latest software:
      • Android devices will need to have Ice Cream Sandwich 4 or higher or Gingerbread 2.3 or higher.
      • Apple devices will need Apple OS 8 or higher. iPads aren't supported at this time.
      • Windows Phones will need Windows OS 8.1 or higher.

     

     

    How-to guides

     

    Check your usage

    From the home screen, select Check Usage. To view other lines, select View All Lines from the home screen, then select View line details.

     

     

    Manage Binge On

    1. From the main screen, scroll to the Binge On section and click change settings.
    2. Enter your T-Mobile ID and password.
    3. Select Media Settings.
    4. Select the Binge On option to On or Off.

     

     

    Check on your device order

    From the home screen, select Check Status. If the order has shipped, you can select tracking details to get the latest update on the location of the package.

     

     

    Set up a payment arrangement

    1. From the home screen, select Billing & Payments.
    2. Tap Make Payment Arrangement.
    3. Select the number of installments.
    4. Check the payment details and select Next.
    5. Select Agree and Submit.

     

     

    Pay your bill

    From the home screen, select Pay bill. The app will walk you through the payment process.

     

     

    Legacy app

    Our legacy app, the My Account app, is available for Android, Apple iOS, BlackBerry, and Windows Phone devices. Below you'll find how-to guides for the My Account app.

     

    App requirements

    To use this app, you'll need:

     

    • A postpaid account.
    • A smartphone with the latest software:
      • Android devices will need to have Gingerbread 2.3 or lower.
      • Apple devices will need Apple OS 7 or lower.
      • Windows Phones will need Windows OS 8 or lower.

     

     

    General how-to guides

     

     

    Data and smartphone Mobile HotSpot (SMHS) usage in the notification bar
    1. Access the My Account App.
    2. Select Account Info.
    3. Select the phone line that you want detail on.
    4. Select Detailed Usage. Keep in mind, SMHS usage will display on unlimited high speed data accounts (7 GB SMHS) only.

     

     

    Refill a Pay In Advance account through your phone
    • Pay with a credit/debit card. For more information, see Refill your Pay in Advance (Prepaid) account. Keep in mind, you need to have previously made a payment using a credit/debit card to use this option.
    • Redeem a refill card:
      1. Open T-Mobile MyAccount.
      2. Select Account Info > Billing & Refill > Redeem a Refill Card.
      3. Enter the Refill Card #, using the handset keypad and receive updated account information.
    • Dial *ADD. This option directs you to make a payment over the phone and can help you find a refill card location.

     

     

    View third-party transactions
    1. Launch the My Account app.
    2. Tap Account Info.
    3. Under Purchases, the dollar amount will be listed. Tap Click here for details to open the purchase details.

     

     

    How-to guides for Apple devices

     

    Download and install
    1. From the Home screen, tap on Safari.
    2. Tap the Bookmark icon.
    3. Tap T-Mobile My Account > Account Info > Download App.
    4. App World will open.
    5. Tap FREE > INSTALL APP.

     

     

    Update the app
    1. Open the App Store.
    2. Tap on Updates.
    3. Tap the Update button next to the My Account App. If the app is not listed here, that means you're up to date!

     

     

    Uninstall the app
    1. Tap and hold on the My Account application until it starts to "jiggle".
    2. Tap the "x" in the corner of the My Account icon.
    3. Tap Delete.

     

     

    How-to guides for Android devices

     

    Clear the app cache
    1. From the Home screen, tap Menu.
    2. Tap Settings > Applications > Manage Applications > All > My Account > Clear Data > Clear Cache.

     

     

    Download and install the app
    1. Launch the Play Store.
    2. Tap the Magnifying Glass icon.
    3. Enter T-Mobile My Account.
    4. Tap Go > Blue Download Box > Accept & Download.

     

     

    Log in

    To log in to the app, enter your My T-Mobile username and password.

     

     

    Make a payment

    Making a payment is possible through My Account, just click the Make Payment button.

     

     

    Set up or change alerts
    1. Launch the My Account application.
    2. Tap the Alerts and Events tab > Alert Settings.
    3. Tap the Empty check box to turn an Alert on.
    4. Tap the Green check box to turn an Alert off.
    5. For a description of the Alert, tap the Alert Title.

     

     

    Turn off the alerts
    1. Launch the My Account application.
    2. Click Menu. For devices without hard keys, click the three vertical dots inside of the My Account app.
    3. Select Options from the small dialog popup.
    4. Uncheck the notification preferences.
    5. Click Save to disable the desired message(s).

     

     

    Set up paperless billing
    1. Launch the My Account application.
    2. Tap the Billing tab > Paperless Billing.
    3. Log in to using your T-Mobile.com password.
    4. Enter an email address and tap the check box if you want to receive an SMS alert as well.
    5. Tap Submit > Done.

     

     

    Turn on/off Network Issue Assist
    1. Open the T-Mobile My Account app.
    2. Tap the Menu key or Menu icon.
    3. Tap Options.
    4. Tap the Network Issue Assist is On/Off check box.
    5. Tap Accept to agree to the terms and conditions.

     

     

    Turn off notifications in the status bar

    To turn off notifications in the status bar, follow these steps:

    1. Tap Settings.
    2. Tap Application Manager.
    3. Tap T-Mobile My Account and deselect the check box for notifications.

     

     

    Update the app
    1. Launch the Play Store.
    2. Tap the Magnifying Glass icon.
    3. Enter T-Mobile My Account.
    4. Tap Go > Update > Ok > Ok.

     

     

    Wi-Fi Manager how-to guides

    T-Mobile Wi-Fi Manager performs smart management of your device's Wi-Fi radio. For example, the T-Mobile Wi-Fi Manager will enable the Wi-Fi radio when you are within range of your saved Wi-Fi networks and disable the Wi-Fi radio when it's not in use or needed to potentially reduce your battery usage.

     

    The Wi-Fi manager turns on in the following scenarios:

     

    • In-range of a saved network, like your home or office.
    • In low or no coverage.
    • Roaming - Domestic or international roaming.
    • Charging - Plugging your phone into a charger port.

     

     

    Requirements
    • My Account Version 3.7.1.6 or greater.
    • T-Mobile Wi-Fi Manager will not trigger the Wi-Fi radio in following cases:
      • Device is running low on battery (i.e. <25%)
      • Device is in Airplane mode.
      • Device is in Mobile Hotspot mode.

     

     

    How to enable/disable Wi-Fi Manager notifications
    1. Launch the My Account app.
    2. Go to options by pressing the settings key.
    3. Under notifications, select/deselect Display Wi-Fi Manager notifications.

     

     

    How to enable/disable Wi-Fi Manager smart management
    1. Launch the My Account app.
    2. Go to options by pressing the settings key.
    3. Under Connection Assistant, select Open Wi-Fi Manager.
    4. Select/deselect Manage Wi-Fi Connections.

     

     

    How-to guides for BlackBerry devices

     

    Download and install the app
    1. The app is available via BlackBerry World.
    2. See your device How tos > Downloads & Apps to install applications from BlackBerry World.

     

     

    Update the app
    1. Open BlackBerry World.
    2. Tap the Menu button.
    3. Tap My World > My Apps & Games > the My Account application.
    4. Tap Upgrade. If Upgrade is not an available selection, the application is up-to-date.