Internet and data issues on Windows Phone

    Troubleshoot problems with connecting to the Internet or using data services such as video or music streaming, downloads, and more.


    If you need help performing any step, check the how-to guides for your device on the Phones page.


    To fix this issue:

    1. Make sure of the following:
      • Your device has signal. If you don't have signal, check out Can't get signal.
      • Wi-Fi is turned off.
      • Your device is on the latest software version.
      • You're not using a downloaded third-party browser.
    2. Turn your device off.
    3. Wait 5 seconds and turn your device on.
    4. Retest the issue once the device turns on.
    5. Clear your browser history.
    6. Retest the issue.
    7. If the above steps have not fixed the problem, contact us.