Computer doesn't connect to device or file transfer with USB

What if your phone won't connect to you computer? Follow the steps below to be able to transfer files or connect.


Computer doesn't connect or file transfer with USB cable

  1. Make sure you're using the cable that came with your device.
    • Some other cables may not be fully compatible.
    • Some cables can charge your phone, but not connect to a computer.
  2. Inspect the USB or charging port. If it's damaged, contact the manufacturer to ask about repair.
  3. Restart the device.
  4. Plug the USB cable into your phone and the computer.
    • Make sure the plug goes all the way into the port. If your case comes close to the port, you may need to remove it.
    • Wait a moment, and the computer should download and install the appropriate drivers for the phone.
    • If the computer does not automatically recognize the device, visit the manufacturer's support website for drivers or help.
  5. Unlock the device screen. Some device locks may may require you to unlock the phone for security.
  6. Update the device software to the latest version. You can do this over Wi-Fi. Visit the Devices page for current versions and steps.
  7. For Android devices:
    • Pull down the Notification bar and touch USB options (wording may vary by device).
      • Options for Charging or Tethering do not allow you to transfer files.
      • Select Transfer files, MTP, USB device, etc. (wording may vary by device).
    • Turn off Developer options (or USB debugging) in settings. (Visit the Devices page, select your device, and under Settings look for the "Developer options" page.)
  8. For Apple devices:
  9. If problems continue, restart your device. (If it has a removable battery, remove and re-insert it.)
  10. Restart your computer.
  11. Try plugging the USB cable into different USB ports on the computer. Certain ports may not work.
  12. If problems continue, try another computer.
    • If it works, the device is fine. Contact the computer manufacturer for help.
    • If it doesn't work on another computer, perform a master reset. If problems continue after a master reset, then contact the device manufacturer for any more help.