Can't access the Play Store on an Android device

    Troubleshoot issues accessing the Play Store on an Android device.

     

    If you need help performing any step, check the how-to guides for your device on the Phones page.

     

    To fix this issue:

    1. Make sure of the following:
      • You're able to get online and connect to the Internet.
      • You're able to sign into your Gmail account.
      • Two-Way Verification has been turned off.
      • The Download Manager is enabled.
    2. Turn the device off and back on, then try to connect to Play Store again. Keep troubleshooting if you're still experiencing the issue.
    3. Clear the Google Services Framework cache:
      1. Tap Menu > Settings > Applications > Manage Applications.
      2. Navigate to the All section and tap Google Services Framework > Clear cache.
    4. Force stop and Clear data in the Play Store app.
    5. Try to connect to Play Store again. Keep troubleshooting if you're still experiencing the issue.
    6. Reset your device to fix this issue.