Samsung Galaxy Note10 Pre-order FAQ

Find the answers to your need-to-knows about pre-ordering your new Samsung Galaxy Note10 below! Don't see exactly what you're looking for? Check out our Official Samsung Galaxy Note10 Pre-order & Discussion Thread or create a post here!

 

 

Pre-order

 

When will the Samsung Galaxy Note10 be available at T-Mobile?

You can pre-order the new Note10 starting at 9 pm PT August 7th and purchase in-store starting August 23rd.

 

Can I order in the T-Mobile app?

Absolutely! You can process a pre-order order through My T-Mobile, the T-Mobile app, or Contact Us our Team of Experts and work with them!

 

Can I go to my local T-Mobile store and order there?

Sure thing! Visit a T-Mobile store during regular store hours, and we'll gladly set you up. Use this tool to find the closest store: Find a T-Mobile Store Near You.

 

I ordered the new Note10. Why haven't I been charged yet?

Your form of payment is not charged until your device is packed to ship. You will receive a payment notification as soon as your order is processed to ship.

 

Shipping

 

When will this device ship if I purchase for the pre-order?

This device will ship as soon as inventory is available. You'll receive an alert once your order is being shipped, and you can also keep up-to-date on shipping dates here: https://explore.t-mobile.com/shipping-dates.

 

Will I get free shipping when I pre-order?

If you order the new Note10 or Note10+ during the pre-order period, you will receive free, ground shipping with an option to upgrade.

 

Additional Q&A

 

Will this device support 5G?

The Note10 and Note10+ are not enabled for 5G. We'll carry a version of the Note10+ 5G that taps into the Un-carrier's 600 MHz spectrum. Samsung plans to make this version available at a later date.

 

What Galaxy Note10 and Note10+ colors and models will be available at T-Mobile?

The Galaxy Note10 and Note10+ 256GB variants will be available in Aura Glow, Aura Black, and Aura White. The Note10+ 512 GB memory variant will be available in Aura Black.