Payment arrangement

Learn how to set up a payment arrangement for your T-Mobile account.

 

Payment arrangements are available to Postpaid customers who need help paying their bill—late fees may still apply. If your account is 31 days or more past due, then you must pay the past due amount before you can set up a payment arrangement.

 

To set up a payment arrangement, click the button below. If you’d rather set up a payment arrangement by speaking with one of our customer service representatives, there’s an $8 payment support fee that will appear on your next bill.

 

 

 

From the T-Mobile app

Check out the video below to see how easy it is to setup a payment arrangement through the T-Mobile app.

 

New T-Mobile app

  1. Open the app. If you don't have it, download it now.
  2. Tap BILL > Payment Arrangement.
  3. From arrangement setup screen, tap Payment installments to edit amount, installments, and dates. For scheduled arrangements, you can only change payment method.
  4. Agree to terms and conditions, then tap Agree & Submit.
  5. Confirmation screen appears with arrangement details, indicating that they've been automatically unenrolled from AutoPay.

 

T-Mobile app

  1. Open the app. If you don't have it, download it now.
  2. Tap Menu > Billing & Payments.
  3. Tap Set up a Payment Arrangement (new arrangement) or Payment Arrangement (already scheduled arrangement). Keep in mind, this option is only available for accounts that are eligible for a payment arrangement.
  4. From arrangement setup screen, tap Payment installments to edit amount, installments, and dates. For scheduled arrangements, you can only change payment method.
  5. Once a payment arrangement has been set up, it can't be changed, extended, or deleted. Please make sure that you can fulfill the payment terms before submitting.
  6. Agree to Terms and Conditions, then tap Agree & Submit.
  7. A confirmation screen appears with arrangement details, showing you've been automatically unenrolled from AutoPay, if set up. T-Mobile ONE customers will lose their $5 per line bill credit.

 

 

From My T-Mobile

  1. Go to My T-Mobile and log in to your account.
  2. Click Billing.
  3. Under 'Payment Settings' click Make a payment arrangement.
  4. Follow the instructions to set up the payment arrangement. Keep in mind, this option is only available for accounts that are eligible for a payment arrangement.
  5. Once a payment arrangement has been set up, it can't be changed, extended, or deleted. Please make sure that you can fulfill the payment terms before submitting.
  6. A confirmation screen appears with arrangement details, showing you've been automatically unenrolled from AutoPay, if set up. T-Mobile ONE customers will lose their $5 per line bill credit.

 

Payment arrangement Terms and Conditions

  • Once a payment arrangement has been set up, it can't be changed, extended, or deleted.
  • You may be charged a late fee if the payment date is more than 10 days past your original due date.
  • Do not make payment(s) early or with an alternate method, if your payment arrangement is set up with a Future Dated Payment. These may not be recognized by the system as fulfilling your arrangement causing duplicate payments, overpayments, added fees being incurred, and possible suspension of service.
  • You must pay each installment by the specific due date to avoid the payment arrangement failing and possible suspension of service. The entire payment arrangement will fail if the first installment is not paid by the due date.
  • All new bills that become due during the arrangement must be paid by the due date to prevent the payment arrangement from failing and possible suspension of service.
  • A $20 restore fee per line, and taxes will be included in the installment(s) if your account is suspended (including partial suspension) for non-payment.

 

 

Support Video