Payment arrangement

Learn how to set up a payment arrangement for your T-Mobile account.

 

Payment arrangements are available to Postpaid customers who need help paying their bill, be aware that late fees may still apply. If your account is 31 days or more past due, then you must pay the past due amount before you can set up a payment arrangement.

 

To set up a payment arrangement, click the button below. If you’d rather set up a payment arrangement by speaking with one of our customer service representatives, there’s an $8 payment support fee that will appear on your next bill.

 

 

 

From the T-Mobile app

  1. Open the app. If you don't have it, download it now.
  2. Tap Pay Now.
  3. Scroll to and tap Payment Arrangement.
    • Continue to Step 4. if your account has a past due balance over 30 days a one-time payment is required to bring the past due balance to 30 days or less before you can set up a payment arrangement for the remaining amount owed.
    • Continue to Step 11. if your account has a past due balance 30 days or less.
  4. Tap Continue.
  5. View the Amount. The amount due will default to the minimum payment necessary to be eligible for a payment arrangement.
  6. Tap Payment Method. Previously stored payment method will show, if available.
  7. Tap Continue.
  8. Read Terms & Conditions.
  9. Tap Agree & Submit.
  10. Review the confirmation screen and tap Continue.
  11. Tap Payment installments to setup or edit an existing arrangement. For scheduled arrangements, you can only change the payment method.
  12. Tap the Payment Method arrow.
  13. Tap one of the following:
    • Remove Existing Payment Method
      • This will cancel the Future Dated Payment (FDP) and cause your account to be suspended.
      • You must add a new bank account or new card to avoid suspension, restore fees, and taxes.
    • Add Bank
    • Add Card
  14. Tap Continue.
  15. Read Terms & Conditions.
  16. Tap Agree & Submit.
  17. Review the confirmation screen with arrangement details, discount removal, and AutoPay un-enrollment information, if applicable.

 

 

From My T-Mobile

  1. Go to My T-Mobile and log in to your account.
  2. Select Pay Now.
    • Continue to Step 3. if your account has a past due balance over 30 days a one-time payment is required to bring the past due balance to 30 days or less before you can set up a payment arrangement for the remaining amount owed.
    • Continue to Step 6. if your account has a past due balance 30 days or less.
  3. Select Continue.
  4. Complete the required fields to process your one-time payment.
  5. Review the confirmation screen and tap Continue.
  6. On the payment screen select Make a payment arrangement or View Arrangement details to setup or edit an existing arrangement. For scheduled arrangements, you can only change the payment method.
  7. Read Terms & Conditions.
  8. Select Agree and submit.
  9. Review the confirmation screen with arrangement details, discount removal, and AutoPay un-enrollment information, if applicable.

 

 

Payment arrangement Terms and Conditions

  • Once a payment arrangement has been set up, it can't be changed, extended, or deleted.
  • You may be charged a late fee if the payment date is more than 10 days past your original due date.
  • Don't make payment(s) early or with an alternate method, if your payment arrangement is set up with a Future Dated Payment.
  • These may not be recognized by the system as fulfilling your arrangement causing duplicate payments, overpayments, added fees being incurred, and possible suspension of service.
  • You must pay each installment by the specified due date to avoid the payment arrangement failing and possible suspension of service.
  • The entire payment arrangement will fail if the first installment is not paid by the due date.
  • All new bills that become due during the arrangement must be paid by the due date to prevent the payment arrangement from failing and possible suspension of service.
  • A $20 restore fee per line, and taxes will be included in the installment(s) if your account is suspended (including partial suspension) for non-payment.