Moxee Signal setup and help

Set up and use your Moxee Signal device. You can also click through guided help in our interactive tutorials.

 

You can order Moxee Signal here.

 

 

About Moxee Signal

  • Moxee Signal is a mobile personal safety system in a pocket-sized, easy-to-use device.
  • Check-In to share your GPS location and let those who care know that all is well.
  • Send an alert to let your personal network know you need assistance, share your GPS location, and provide real-time audio.
  • The Moxee app supports Android 6 / iOS 8.0 or newer and lets you set up and manage your Moxee Signal personal safety device
  • You must use the Moxee app to pair your Signal with an Android or iOS device before you can use it.
  • Not available for purchase in Arizona.

 

Get started with Moxee Signal

Get to know your Moxee Signal

Moxee buttons and LEDs.PNG

 

  1. Speaker
  2. Alert Button
  3. Alert LED: Glows yellow during an active yellow alert, or red during an active red alert
  4. Connection Status LED: Glows green in roaming mode, blue in linked mode, or red when no connection is available
  5. Location LED: Glows green when it has a location fix, and red when it's outside the supported service area
  6. Power LED: Glows red while charging, flashes red when battery is low, and is off when the battery is charged
  7. Power button
  8. Microphone

 

Set up your Moxee Signal

Create an account and add your first device
  1. Make sure the Moxee Signal is charged for at least one hour.
  2. Download and install the Moxee app from the Google Play Store or Apple App Store, then open the app. You must use the app for the owner account creation.
  3. If you already have an account, tap Sign In and enter your account information. Otherwise, tap Sign Up and continue to the next step.
  4. Tap Add Photo to add a photo of yourself. You can choose to take a new photo or choose one from your device.
  5. Enter your mobile number, name, email address, and create a password.
  6. Tap the check mark next to I agree to the Terms of Service. Then, review and accept the terms.
  7. Tap Sign Up, then enter the verification code that was sent to your mobile number.
  8. Enter your primary home address so monitoring services can get help to you faster, then tap Continue.
  9. Enter a 4 digit Alert PIN used to close an alert or verify yourself with monitoring services, then tap Continue.
  10. Review the permissions required for this app, tap Got It, then agree to the permissions requests.
  11. Press and hold the power button on the Moxee Signal safety device to begin pairing. The Battery LED will turn red, then the Connection LED will blink green.
  12. Place your Signal next to your phone. When the Connection LED turns solid green, tap Continue.
  13. If you have multiple Signals, select the one that matches the IMEI printed on the back of the Signal.
  14. Once pairing is complete, tap Continue. If you get an error that the device is associated with another account, contact the original owner to have them remove the device from their account.
  15. Choose if you or someone else will be using the Signal.
    • If you selected Me, enter your gender.
    • If you selected someone else, enter their name, gender, relationship, and add a photo.
Add or remove Moxee Signals

You can add multiple Moxee Signal devices to one owner account. You must remove a Signal from your account before you can use it on another.

 

Add

  1. Make sure the Moxee Signal is charged for at least one hour.
  2. Tap the Menu button in the top left, then tap Users & Devices > Add Device.
  3. Press and hold the power button on the Moxee Signal safety device to begin pairing. The Battery LED will turn red, then the Connection LED will blink green.
  4. Place your Signal next to your phone. When the Connection LED turns solid green, tap Continue.
  5. If you have multiple Signals, select the one that matches the IMEI printed on the back of the Signal.
  6. Once pairing is complete, tap Continue. If you get an error that the device is associated with another account, contact the original owner to have them remove the device from their account.
  7. Choose if you or someone else will be using the Signal.
    • If you selected Me, enter your gender.
    • If you selected someone else, enter their name, gender, relationship, and add a photo.

 

Remove

  1. Tap the Menu button in the top left, then tap Users & Devices.
  2. Tap the device you want to remove.
  3. Tap Remove Device > Remove Device.
Account types

There are three Moxee account types. It's possible to have all three types at once if you own the account, use the Moxee Signal, and are listed as a contact for another Moxee Signal.

 

Owners

  • Receive check ins and alerts through push notification, text, or email.
  • Close yellow and red alerts for users.
  • Log into the Moxee app on a smartphone.
  • View open alerts, as well as closed alerts for up to 14 days after closing.
  • View check ins for up to 14 days after they are sent.
  • Add, remove, and manage preferences for contact notifications.
  • Customize email messages for check ins and alerts.
  • Add, remove, and reassign Signals for different users.
  • Get updated location for their Signals at any time, and use the Device Finder tool.
  • Change profile info for their users and themselves.
  • Turn Signals off remotely.

 

Users

  • Send check ins from their Signal.
  • Start yellow and red alerts from their Signal.
  • Close yellow and red alerts from their Signal.
  • Receive feedback when contacts view their alerts.
  • Turn the Signal on, off, or reboot it.

 

Contacts

  • Receive check ins and alerts through text or email.
  • View open alerts, as well as closed alerts for up to 4 hours after closing.
  • View check ins for up to 4 hours after they are sent.
  • Chat with other contacts using the in-app chat feature during an active alert.
Set up your personal network / contacts

Your personal network will also receive alerts and check ins depending on what settings you have for them.

 

Invite contacts from your phone

  1. Tap the Menu button in the top left, then tap Contacts & Settings > Add Contact > Add from Contacts.
  2. Choose the desired contact. If they have more than one number and/or email address, choose the one to use for Moxee.
  3. Choose the alert types that this contact will receive, then tap Done.
  4. An invite is sent to the contact through text and email. They must click the link to accept the invitation, confirm their information, and agree to the terms of service.
    • The contact will show as Pending in Contacts & Settings until they accept the invite.
    • You can resend an invitation by tapping on the pending contact, then choosing Resend Invite.

 

Manually create contacts

  1. Tap the Menu button in the top left, then tap Contacts & Settings > Add Contact > Create New.
  2. Enter in the contact's name, phone number, and email address.
  3. Choose the alert types that this contact will receive, then tap Send Invite.
  4. An invite is sent to the contact through text and email. They must click the link to accept the invitation, confirm their information, and agree to the terms of service.
    • The contact will show as Pending in Contacts & Settings until they accept the invite.
    • You can resend an invitation by tapping on the pending contact, then choosing Resend Invite.

 

Delete contact

  1. Tap the Menu button in the top left, then tap Contacts & Settings.
  2. Tap the desired contact.
  3. Tap Remove > Remove Contact.

 

Check in or send an alert

Check in

Check Ins are used to notify selected contacts that the user was in a specific place at a particular time.

 

  1. Press the Alert button once to check in. The Signal sends the check in notification with your location to selected contacts.
  2. The Signal will give a short vibration and audible tone to confirm the check in was sent.
  3. The Alert LED will remain off, since check ins do not have a time duration.
  4. Owners can view the location in the Moxee app. Owners and contacts set up to receive alerts can click the link in the text message to view the location on Google Maps.
Send a Yellow alert

Yellow alerts are used to notify selected contacts that there is an ongoing situation where the user needs help, but not emergency services.

 

  1. Press the Alert button twice to send a yellow alert. The Signal sends the yellow alert notification with your location to selected contacts.
  2. During the alert, the Signal will record audio and continuously update your location so your personal network can access them.
  3. The Signal will not give off an audible tone or vibration to make sure the alert is sent discreetly.
  4. The Alert LED will turn yellow until the alert is closed.
Send a Red alert

Red alerts are used to notify selected contacts that there is an ongoing situation where the user needs emergency help.

 

  1. Press the Alert button three times to send a red alert. The Signal sends the red alert notification with your location to selected contacts and emergency monitoring services.
  2. During the alert, the Signal will record audio and continuously update your location so your personal network and monitoring services can access them.
  3. The Signal will not give off an audible tone or vibration to make sure the alert is sent discreetly.
  4. The Alert LED will turn red until the alert is closed.

 

Respond to and close alerts

Learn how to respond to alerts and close them out when the situation is over.

 

Respond to alerts
  • Each contact and the owner will receive a text and email with a link to view the active alert through a website.
  • Owners will receive an in-app notification and can view the active alert in the app.
  • Inside the active alert you'll see the following:
    • Map: Shows the current location. Owners have the option to close the alert in the Moxee app.
    • Chat: Listen to audio playback from the device and chat with the owner/contacts using messages.
    • Contacts: See which contacts have viewed the alert and are active.
Close alerts

An owner, user, or monitoring service operator can close an active alert after the situation is over. Once the alert is closed, you can no longer use the chat window.

 

  • User: Double press and hold the Alert button until you feel a long vibration and the Alert LED turns off.
  • Owner: Open the alert in the Moxee app and tap the Close Alert button in the bottom right. Enter your PIN and tap Done.
  • Monitoring Service: Calls the owner, confirms the PIN, then closes the alert.

 

Power and Reset

Power on and off

Power on

Press and hold the Power button for a few seconds, until the Power LED lights up solid red.

 

Power off

  • Press and hold the Power button until the Power LED starts blinking, then release the button.
  • The Power LED will blink five times, then the device will power off.
Reset
  • Press and hold the Power button until the Power LED blinks five times, turns off, then glows solid red.
  • Once you release the Power button, the Power LED will glow for a short time. Once it turns off, the reset is complete.

 

Important information

About the monitoring service
  • A professional monitoring service is contacted for red alerts that start within the United States and Puerto Rico.
  • Once the alert begins, they review the audio from the alert, the chat log, and, if necessary, contact the owner by phone.
  • The monitoring service also uses this information to decide whether this alert was accidentally sent, or if first responders need to go to the user.
  • The monitoring service will contact first responders from the local fire department, paramedic or EMT services, rescue teams, and/or police department based on the information in the alert.
Understanding the Signal Connection & Battery life

There are two connection modes the Moxee Signal can use to give you the best responsiveness, coverage, and battery life possible.

 

Linked Mode

  • In Linked Mode, your Signal works with the Moxee app on your paired smartphone and your T-Mobile network connection on the Signal.
  • During an alert in Linked Mode, your phone's microphone, location services, and cellular data are used to send position and audio.
  • Linked Mode uses very little phone battery life, but can let your Signal battery last up to 21 days.
  • Your Signal is in Linked Mode when the Connection Status LED glows blue.

 

Roaming Mode

  • In Roaming Mode, your Signal only uses your T-Mobile network connection on the Signal.
  • During an alert in Roaming Mode, your Signal's microphone, location services, and data connection are used to send position and audio.
  • Roaming Mode uses no phone battery and your Signal battery can last up to 5 days.
  • Your Signal is in Roaming Mode when the Connection Status LED glows red.
Not available in Arizona

Due to Arizona licensing regulations, if you have an Arizona billing address you can't purchase Moxee Signal. The device is also not available in Arizona T-Mobile stores. If you purchase Moxee Signal outside of Arizona, you won't have any issues using your device in Arizona.