Samsung Galaxy Note II: Help and Support

By now you probably know all there is to know about your device, but if not, we've got you covered with some basic info below.

 

 

 

Device buttons and key features

Get a little refresher about the different buttons on your device as well as some of its key features.

 

Buttons

Buttons 1.jpg

Buttons 2.jpg

Buttons 3.jpgButtons 4.jpg

 

Icons

Icons 1.jpg Icons 2.jpg

 

Key Features

  • Android Jellybean 4.1
  • Supports Wi-Fi Calling
  • 1.6 GHz Quad Core processor
  • 5.5” HD Super AMOLED Plus
  • 3100 mAh battery

 

User guide

Check out the attached PDF user guide to find basic step-by-step procedures for your device.

You can also view some tutorials for your device.

 

Back up and restore

 

Back up apps

  1. From the Home screen, tap the Menu key.
  2. Tap Settings > Accounts > Back up and reset.
  3. If necessary, tap Backup my data to select the checkbox.
  4. If necessary, tap Backup account to select the checkbox.
  5. To carry out a manual sync of your apps, tap the Back key and then tap Google.
  6. Tap your email address at the top of the screen.
  7. Check to make sure all desired back up categories contain a check mark inside the check box.
  8. If necessary, tap the category (swipe up to see all categories) to select the check box.
  9. Tap Sync now.

 

Back up contacts

  1. If necessary, tap the Contacts tab.
  2. Tap the Menu key.
  3. Tap the desired option:
    • Merge with Google
    • Merge with Samsung account
  4. Tap OK.
  5. If necessary, log in to your Google or Samsung account.
  6. Follow any additional prompts.

 

Back up media and pictures

  1. Ensure the SD card is installed and properly formatted.
  2. From any Home screen, tap Apps > My Files > All files.
  3. Tap sdcard0 to enter your device's internal memory.
  4. To copy all of your files, tap the Menu key and then tap Select all.
  5. Locate the media and picture files you want to back up. To the left of the desired file or folder, tap the check box to select the check box. Repeat as desired
  6. Pictures and movies captured using the Camera application are stored in the DCIM folder and media may be stored in the Download folder or other folders.
  7. Tap Menu > Copy.
  8. To move the file without duplicating it, tap Move.
  9. Tap extSdCard to enter your external SD card.
  10. If necessary, navigate to the desired folder.
  11. Tap Paste here.
  12. If moving the file, tap Move here.

 

Restore apps

  1. If necessary, log into your Google account.
  2. From the Home screen, tap Menu > Settings > Accounts > Google.
  3. Tap your email address.
  4. Select the checkbox for each desired backup category, then tap Sync now.

 

Restore contacts

  1. If necessary, log into your Google or Samsung account.
  2. From the Home screen, tap Menu > Settings > Accounts.
  3. Select Google or Samsung based on how you backed up contacts.
  4. Tap your email address at the top of the screen.
  5. Select the Sync contacts checkbox, then tap Sync now.

 

Restore media and pictures

  1. From any Home screen, tap Apps > My Files > All files > extSdCard.
  2. Locate the folder containing the desired media or pictures.
  3. To the left of each desired file or folder, select the check box. .
  4. Tap Menu > Copy.
  5. Tap sdcard0 to enter your device's internal memory.
  6. Navigate to where you want to restore the files, then tap Move here.

 

Reset your device

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It doesn't delete data stored on the SIM card or SD card.

 

Master reset with settings menu

  1. Back up all data on the internal memory.
  2. From any Home screen, tap Menu > Settings > Accounts > Back up and reset.
  3. If desired, clear the Automatic restore and Back up my data checkboxes.
  4. Tap Factory data reset > Reset device.
  5. If screen lock is on, enter PIN or password. then tap Continue.
  6. Tap Delete all.

 

Master reset with hardware keys

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

  1. Back up all data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Volume Up, Home, and Power buttons at the same time.
  4. When GALAXY Note II appears, release the Power button but continue to press and hold the Volume Up button and the Home button.
  5. When Android System Recovery screen appears, release the Volume Up and Home buttons.
  6. Press the Volume down button to highlight wipe data / factory reset.
  7. Press Power button to select.
  8. Press the Volume down button to highlight delete all user data.
  9. Press the Power button to start the master reset. When complete, Reboot system now is highlighted.
  10. Press the Power button to restart the device.

 

Memory and SIM cards

 

SIM card

This device supports a Micro-SIM card.

  1. Power the phone off.
  2. Remove the back cover, as shown above, using the notch (1) located on the side of the phone (2) and gently remove (3).
    BackCoverSamsungNote2.jpg
  3. Carefully slide the SIM card into the slot with the gold contacts facing down until it clicks into place.
    SIMCardInsert.jpg

 

Memory card

  1. Power the phone off.
  2. Remove the back cover, as shown above, using the notch (1) located on the side of the phone (2) and gently remove (3).
    BackCoverSamsungNote2.jpg
  3. Insert the memory card with gold contacts facing down and slide in until it clicks in place.
    SDcardinsert.jpg

 

 

Network settings

 

Change band

  1. From any Home screen, tap Menu > Settings > Connections tab.
  2. Tap More networks > Mobile networks > Network mode.
  3. Select the desired band settings:
    • LTE / WCDMA / GSM (auto connect) (LTE setting)
    • GSM / WCDMA (auto connect)
    • WCDMA only
    • GSM only (2G only setting)

 

Manual network selection

  1. From any Home screen, tap Menu > Settings > Connections.
  2. Tap More networks > Mobile networks > Network operators.
  3. Tap Search now.

 

The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum.

 

Turn on/off data roaming

  1. From any Home screen, tap Menu > Settings > Connections.
  2. Tap More networks > Mobile networks.
  3. Tap Data roaming to turn on or off.

 

Turn on/off mobile data

  1. From any Home screen, tap Menu > Settings > Connections.
  2. Tap Data usage.
  3. Tap Mobile Data to turn on or off.

 

Turn on and connect to Wi-Fi

  1. From any Home screen, tap Menu > Settings > Connections.
  2. Tap the Wi-Fi switch to turn on.
  3. Tap Wi-Fi.
  4. If necessary, tap Scan.
  5. Tap the desired Wi-Fi network, enter the password, and tap Connect.

 

APN settings

  1. From any Home screen, tap Menu > Settings > Connections.
  2. Tap More networks > Mobile networks > Access Point Names.
  3. If available, tap the T-Mobile US APN (the bullet point fills with green). If not available, tap the Menu key, and then tap New APN. To reset your APN settings, tap the Menu key and then tap Reset to default.
  4. Verify and update the following settings for the Data APN:
    • Name: T-Mobile US LTE
    • APN: fast.t-mobile.com
    • Proxy: <Not set>
    • Port: <Not set>
    • Username: <Not set>
    • Password: <Not set>
    • Server: <Not set>
    • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    • MMS proxy: <Not set>
    • MMS port: <Not set>
    • MMS protocol: WAP 2.0
    • MCC: 310
    • MNC: 260
    • Authentication type: <Not set>
    • APN type: <Not set> OR Internet+MMS
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4
    • Enable/disable APN: <greyed out unless there are multiple APN's>
    • Bearer: Unspecified
  5. Tap Menu > Save.
  6. Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile.

 

Upgrade your device

You've probably been through a lot with your device and although it's tough to say goodbye, it just might be time to say your farewells and get a new device. Check out some upgrade options or learn about our Equipment Installment Plan which helps break down the costs of devices into manageable monthly payments.

 

Already have a new device? Learn how to Set up a new mobile device or visit SD card & device file transfer for details on how to transfer your personal data.

 

Still need help?

If you're having trouble with your device or it's just not working like it use to do, check out our troubleshooting pages or visit our Community forums for additional help.

 

You can also visit Samsung or open the attached PDF user guide below for additional support.