Samsung Galaxy S III: Help and Support

By now you probably know all there is to know about your device, but if not, we've got you covered with some basic info below.

 

 

 

Device buttons and key features

Get a little refresher about the different buttons on your device as well as some of its key features.

 

Buttons

Buttons 1.jpg

Buttons 2.jpg

Buttons 3.jpgButtons 4.jpg

 

Icons

Icons 1.jpgIcons 2.jpg

 

Key Features

  • 4.8” Super AMOLED HD (1280x720) screen
  • Qualcomm Snapdragon S4 Processor with 1.5 GHz Dual-Core CPUs
  • Android 4.1 (Jelly Bean)
  • 2GB RAM. 16 GB or 32 GB of internal memory, expandable MicroSD slot
  • Advanced 8MP camera with LED Flash and 1.9MP front facing camera

 

User guide

Check out the attached PDF user guide to find basic step-by-step procedures for your device.

You can also view some tutorials for your device.

 

Back up and restore

 

Back up apps

  1. Log in to your Google account.
  2. From the Home screen, tap Menu > Settings > Accounts > Backup and reset.
  3. If necessary, tap Backup my data to select the check box.
  4. If necessary, tap Backup account to select the check box.
  5. Tap the Back key, then tap Google.
  6. Tap your email address.
  7. Select the checkboxes for desired app categories, then tap Sync now.

 

Back up contacts

  1. From the Home screen, tap Contacts.
  2. If necessary, tap the Contacts tab.
  3. Tap the Menu key.
  4. Tap the desired option:
    • Merge with Google
    • Merge with Samsung account
  5. Tap OK.
  6. If necessary, log in to your Google or Samsung account.
  7. Follow any additional prompts.

 

Back up contacts to SD card

  1. If necessary, insert your SD card.
  2. From any Home screen, tap Contacts.
  3. If necessary, tap the Contacts tab.
  4. If necessary, tap Menu > Contacts to display > All contacts.
  5. Tap Menu > Import / Export > Export to SD card.
  6. The pop-up window displays the file name for the contact list. If necessary, record the file name.
  7. Tap OK.

 

Back up media and pictures

  1. From any Home screen, tap Apps.
  2. Tap My Files > All files > Device storage.
  3. To copy all of your files, tap the Menu key and then tap Select all.
  4. Locate the media and picture files you want to back up.
  5. To the left of the desired file or folder, tap the check box to select the check box. Repeat as desired.
  6. Pictures and movies captured using the Camera application are stored in the DCIM folder. Media may be stored in the Download or other folders.
  7. Tap Menu > Copy. To move the file without duplicating it, tap Move.
  8. Tap SD memory card.
  9. If necessary, navigate to the desired folder.
  10. Tap Paste here. If moving the file, tap Move here.

 

Restore apps

  1. If necessary, log into your Google.
  2. From the Home screen, tap the Menu key.
  3. Tap Settings > Accounts > Google.
  4. Tap your email address.
  5. For each desired back up category, make sure the check box is selected. If necessary, tap the category to select the checkbox.
  6. Tap Sync now.

 

Restore contacts

  1. If necessary, log into your Google or Samsung account.
  2. From the Home screen, tap Menu > Settings > Accounts.
  3. Tap Google or Samsung based on how you backed up your contacts.
  4. Tap your email address at the top of the screen.
  5. Tap Sync contacts > Sync now.

 

Restore media and pictures

  1. From any Home screen, tap Apps.
  2. Tap My Files > All files > SD memory card.
  3. Locate the folder containing the desired media or pictures.
  4. To the left of each desired file or folder, tap the checkbox to select the check box. Repeat as desired.
  5. Tap the Menu icon at top-right and then tap Copy.
  6. Tap Device storage to enter your device's internal memory. Navigate to where you want to restore the files.
  7. Tap Move here.

 

Reset your device

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It doesn't delete data stored on the SIM card or SD card.

 

Master reset with settings menu

  1. Back up data on the internal memory.
  2. From any Home screen, tap Menu > Settings > Accounts > Back up and reset.
  3. If desired, tap Automatic restore to clear the checkbox.
  4. If desired, tap Back up my data to clear the checkbox.
  5. Tap Factory data reset > Reset device.
  6. If you have screen lock turned on, enter your PIN or password.
  7. Tap Continue > Delete all.

 

Master reset with hardware keys

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Volume Up, Home, and Power buttons at the same time:
  4. When the phone vibrates, release the Power button but continue to press and hold the Volume Up and the Home buttons.
  5. When the Android System Recovery screen appears, release the Volume Up and Home buttons.
  6. Press the Volume down button to highlight wipe data / factory reset.
  7. Press Power button to select.
  8. Press the Volume down button to highlight delete all user data.
  9. Press Power button to select and start the master reset. When the master reset is complete, Reboot system now is highlighted.
  10. Press the Power key to select.

 

Memory and SIM cards

 

SIM card

This device supports a micro SIM card.

  1. Remove the back cover using the notch located at the top of the phone.
  2. Pull the back cover up and away from the phone.
  3. Lift the battery out using the notch located above the battery compartment.
  4. Insert the SIM card into the compartment with angled edge inserted first and gold contacts facing down.
  5. When you hear a click, the SIM card is inserted.
    SIM Card.jpg
  6. To remove, gently push the SIM card with your fingernail towards the bottom of the phone until you hear a click and then slide the card out.

 

Memory card

  1. Remove the back cover using the notch located at the top of the phone.
  2. Pull the back cover up and away from the phone.
  3. Lift the battery out using the notch located above the battery compartment.
  4. Insert the memory card into the slot with gold contacts facing down (toward front of phone) and press until you hear a click. SD card.jpg
  5. To remove, gently push the memory card into the slot until you hear a click and then slide the card out.

 

Network settings

 

Change band

  1. From any Home screen, tap Menu > Settings > Connections.
  2. Tap More settings > Mobile networks > Network mode.
  3. Select desired band:
    • GSM / WCDMA (auto connect)
    • GSM only (2G only setting)
    • WCDMA only

 

Manual network selection

  1. From any Home screen, tap Menu > Settings > Connections.
  2. Tap More settings > Mobile networks > Network operators.
  3. Tap Search now.

 

The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum.

 

Turn on/off data roaming

  1. From any Home screen, tap Menu > Settings > Connections.
  2. Tap More settings > Mobile networks.
  3. Tap Data roaming to turn on/off.

 

Turn on/off mobile data

  1. From any Home screen, tap Menu > Settings > Connections.
  2. Tap More settings > Mobile networks.
  3. Tap Mobile data to turn on/off.

 

Turn on and connect to Wi-Fi

  1. From any Home screen, tap Menu > Settings > Connections.
  2. If necessary, tap the Wi-Fi switch to on.
  3. Tap Wi-Fi.
  4. If necessary, tap Scan.
  5. Tap the desired Wi-Fi network, enter password, then tap Connect.

 

APN settings

  1. From any Home screen, tap Menu > Settings > Connections.
  2. Tap More settings > Mobile networks > Access Point Names.
  3. If available, tap the T-Mobile US APN (the bullet point fills with green). If not available, tap Menu > New APN.
  4. To reset your APN settings, tap Menu > Reset to default.
  5. Verify and update the following settings for the Data APN:
    • Name: T-Mobile US LTE
    • APN: fast.t-mobile.com
    • Proxy: <Not set>
    • Port: <Not set>
    • Username: <Not set>
    • Password: <Not set>
    • Server: <Not set>
    • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    • MMS proxy: <Not set>
    • MMS port: <Not set>
    • MMS protocol: WAP 2.0
    • MCC: 310
    • MNC: 260
    • Authentication type: <Not set>
    • APN type: <Not set> OR Internet+MMS
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4
    • Enable/disable APN: <greyed out unless there are multiple APN's>
    • Bearer: Unspecified
  6. Tap Menu > Save.
  7. Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile.

 

Upgrade your device

You've probably been through a lot with your device and although it's tough to say goodbye, it just might be time to say your farewells and get a new device. Check out some upgrade options or learn about our Equipment Installment Plan which helps break down the costs of devices into manageable monthly payments.

 

Already have a new device? Learn how to Set up a new mobile device or visit SD card & device file transfer for details on how to transfer your personal data.

 

Still need help?

If you're having trouble with your device or it's just not working like it use to do, check out our troubleshooting pages or visit our Community forums for additional help.

 

You can also visit Samsung or open the attached PDF user guide below for additional support.