Huawei Summit: Help and Support

By now you probably know all there is to know about your device, but if not, we've got you covered with some basic info below.

 

Starting April 6, 2019, this device may show incorrect locations or continuously search when attempting to use GPS due to the GPS Rollover. There’s no fix available, so if you need to use applications or services that rely on GPS technology, it just might be time to say your farewells and get a new device. Check out some upgrade options or learn about our Equipment Installment Plan which helps break down the costs of devices into manageable monthly payments.

 

 

Device buttons and key features

Get a little refresher about the different buttons on your device as well as some of its key features.

 

Buttons

Buttons.jpg

 

Icons

Icons.jpg

 

Key Features

  • Software Version: 60501015 - released 9/26/12 - Closed O/S
  • Make calls and send text messages on a beautiful touch screen phone
  • 3.5” HVGA touchscreen
  • 3G speed
  • 3.2 megapixel camera
  • Wi-Fi Calling

 

User guide

Check out the attached PDF user guide to find basic step-by-step procedures for your device.

 

Back up and restore

 

Back up contacts

  1. From any Home screen, tap the Menu key.
  2. Tap Settings > Accounts & sync.
  3. Tap the desired account.
  4. Tap the Menu key, then tap Sync now.

 

Back up media and pictures

  1. Connect the USB cord to the phone, then to a computer.
  2. Tap Turn on USB storage > OK.
  3. When a Removable Disk window appears on your computer, double-click Open folder to view files using Windows Explorer.
  4. Double-click to open the folder on the computer containing the file(s) you want to move.
  5. Copy and paste or drag and drop the files into the desired location on your memory card. Do not disconnect the USB cable during file transfer.
  6. When you are finished, click the Safely Remove Hardware icon in the system tray of your computer.
  7. Click Safely Remove USB Mass Storage Device.
  8. Tap Turn off USB storage.
  9. Disconnect the USB cable from your phone.

 

Restore apps and contacts

Apps and contacts will restore automatically upon the next time you sign into your Gmail account.

 

Restore media & pictures

  1. Connect the USB cord to the phone, then to a computer.
  2. Tap Turn on USB storage > OK.
  3. When a Removable Disk window appears on your computer, double-click Open folder to view files using Windows Explorer.
  4. Double-click to open the folder on the computer containing the file(s) you want to move. This is not a complete list of files and folders and some of the items listed may not appear on every phone. Be sure to locate and back up any content you want to save.
  5. Copy and paste or drag and drop the files into the desired location on your memory card. Do not disconnect the USB cable during file transfer.
  6. When you are finished, click the Safely Remove Hardware icon in the system tray of your computer.
  7. Click Safely Remove USB Mass Storage Device.
  8. Tap Turn off USB storage.
  9. Disconnect the USB cable from your phone.

 

Reset your device

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It doesn't delete data stored on the SIM card or SD card.

 

Master reset with settings menu

  1. Back up all data on the internal memory.
  2. From any Home screen, tap Menu > Settings > Privacy > Factory data reset.
  3. Tap to check (select) Erase SD card.
  4. Tap Reset phone > Erase everything > OK.

 

Master reset with hardware keys

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

 

  1. Back up all data on the internal memory.
  2. Remove the battery and then put the battery back in.
  3. Press the Power key and the Volume up key simultaneously. Hold for eight seconds.
  4. Using the Volume key, scroll to Wipe data/factory reset.
  5. Press the Power key to select.
  6. Using the Volume key, scroll to Yes
  7. Press the Power key to select.
  8. When Data wipe complete appears, scroll to Reboot system now.
  9. Press the Power key to select.

 

Memory and SIM cards

 

SIM card

This device supports a standard size SIM card.

  1. Power the phone off.
  2. Remove the back cover by pressing the bottom and sliding the cover up.
    Summit+BackCover.jpg
  3. Lift the battery out of the compartment by using the notch located above the battery slot.
  4. Slide the SIM card into the slot with the gold contacts facing down.
    SIM+Insert.jpg
  5. Replace the back cover.

 

Memory card

  1. Power the phone off.
  2. Remove the back cover by pressing the bottom and sliding the cover up.
    Summit+BackCover.jpg
  3. Insert the memory card with gold contacts facing down and slide in.
    SDCard+insert.jpg
  4. Replace the back cover.

 

Network settings

 

Change band

  1. From any Home screen, tap the Menu key.
  2. Tap Settings > Wireless & networks > Mobile networks.
  3. Tap Use only 2G networks to select or the clear the checkbox.

 

Manual network selection

  1. From any Home screen, tap the Menu key.
  2. Tap Settings > Wireless & networks > Mobile networks.
  3. Tap Network operators > Search networks.
  4. Select the desired network.
  5. If prompted, tap OK to disable data services and continue search.

 

The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum.

 

Turn on/off data roaming

  1. From any Home screen, tap the Menu key.
  2. Tap Settings > Wireless & networks > Mobile networks.
  3. Tap Data roaming to turn on or off.

 

Turn on/off mobile data

  1. From any Home screen, tap the Menu key.

  2. Tap Settings > Wireless & networks > Mobile networks.
  3. Tap Mobile data to turn on or off.

 

Turn on and connect to Wi-Fi

  1. From any Home screen, tap the Menu key.
  2. Tap Settings > Wireless & networks > Wi-Fi settings.
  3. If necessary, tap Wi-Fi to turn on and view Wi-Fi networks.
  4. Tap the Menu key, then tap Scan.
  5. Tap the Wi-Fi network to which you want to connect.
  6. Enter the wireless password, then tap Connect.

 

APN settings

  1. From the Home screen, press the Menu key.
  2. Tap Settings > Wireless & networks.
  3. Turn off Airplane Mode.
  4. Turn on Mobile data.
  5. Tap Mobile Networks.
  6. If you see the following checkboxes, turn them on:
    • Data Enabled
    • Use Packet Data
    • If roaming off the T-Mobile Network, turn on Data Roaming. This will incur charges if you roam internationally, but it is required to receive data when roaming domestically.
  7. Tap Access Point Names or APNs.

 

Upgrade your device

You've probably been through a lot with your device and although it's tough to say goodbye, it just might be time to say your farewells and get a new device. Check out some upgrade options or learn about our Equipment Installment Plan which helps break down the costs of devices into manageable monthly payments.

 

Already have a new device? Learn how to Set up a new mobile device or visit SD card & device file transfer for details on how to transfer your personal data.

 

Still need help?

If you're having trouble with your device or it's just not working like it use to do, check out our troubleshooting pages or visit our Community forums for additional help.

 

You can also visit Huawei or open the attached PDF user guide below for additional support.