Samsung Galaxy S10 Pre-order FAQ

Find the answers to your need-to-knows about pre-ordering your new Samsung Galaxy S10 below! Don't see exactly what you're looking for? Check out our Official Samsung Galaxy S10 Pre-order Discussion Thread  or create a post here!





When will the Samsung Galaxy be available at T-Mobile?

You can pre-order the new Samsung Galaxy S10 starting 9:01 pm PT February 20th and purchase in store starting March 8th.


Can I order in the T-Mobile app?

Absolutely! You can process a pre-order order through My T-Mobile, the T-Mobile App, or Contact Us our Team of Experts and work with them!


Can I go to my local T-Mobile store and order there?

Sure thing! Visit a T-Mobile store during regular store hours, and we'll gladly set you up. Use this tool to find the closest store: Find a T-Mobile Store Near You.


I ordered the new S10. Why haven't I been charged yet?

Your form of payment is not charged until your device is packed to ship. You will receive a payment notification as soon as your order is processed to ship.




When will this device ship if I purchase for the pre-order?

This device will ship as soon as inventory is available. You'll receive an alert once your order is being shipped, and you can also keep up-to-date on shipping dates here:


Will I get free shipping when I pre-order?

If you order the new S10 during the pre-order period and for a limited time after launch, you will receive free, two-day shipping. When you check out, free two-day shipping will already be selected for you!


Additional Q&A


Is the new Galaxy S10 compatible with your extended range LTE (are they 600 MHz compatible)?

Yes! This device supports our 600 MHz Extended Range LTE meaning T-Mobile customers can get more coverage and capacity in 2,700 cities and towns across 43 states and Puerto Rico..


What is PowerShare?

Now you can wirelessly charge your Galaxy Buds, Galaxy Watch or even a friend’s phone right from your device.


What Android version will the S10 devices come with?

Android Pie Version will come with the S10 devices.