Rebate and promotional cards

Got hooked up with a rebate or reward card from T-Mobile? Nice! Check out the details about your card.

 

 

Carrier Freedom™ reimbursement cards

When you participate in Carrier Freedom, you'll receive your reimbursement as a Virtual Express Prepaid Mastercard. We'll send you an SMS with a link to online instructions and redemption info for the Virtual Express Prepaid Mastercard once your Carrier Freedom reimbursement is approved.

 

Using the card

  • You can use this card anywhere virtual Mastercard® cards are accepted. (You won't be able to use the card if a payment terminals requires physical card.)
  • Your card has no ATM access and can't be refilled.
  • At checkout, select Debit if you want to use the PIN option or select Credit to sign for the purchase instead of using the PIN.
  • You can use the card to pay your T-Mobile bill.
  • Your Virtual Express Prepaid Mastercard will expire after the last day of the 6th month from its issue date.

 

 

T-Mobile prepaid Mastercard® rebate cards

With some promotions, you may receive a Virtual Express Prepaid Mastercard. We'll send you an SMS with a link to online instructions and redemption info for the Virtual Express Prepaid Mastercard once your rebate submission is approved.

 

Using the card

  • You can use this card anywhere Mastercard cards are accepted. (You may not be able to use the card if a payment terminals require physical card.)
  • Your card has no ATM access.
  • At checkout, select Debit if you want to use the PIN option, or select Credit to sign for the purchase instead of using the PIN.
  • You can use the card to pay your T-Mobile bill.
  • Your Virtual Express Prepaid Mastercard will expire after the last day of the 6th month from its issue date.

 

 

T-Mobile promotional reward cards

Promotional cards are incentives T-Mobile provides its customers when redeeming some offers and can only be used for purchasing goods, services and paying their bill at T-Mobile retail stores. Promotional card are branded with the T-Mobile logo, but no bank logo.

 

Using the card

  • You can only your promotional card at a T-Mobile retail store.
  • The card cannot be reloaded, exchanged for cash, or cashed into a check.
  • The card expires at the end of the month after 90 days from its issue date (for example, a card issued April 15 expires July 31).

 

 

Didn't receive or lost your Virtual Card SMS?

If you never received the Virtual Express Prepaid Mastercard SMS, or if you did but accidentally deleted it, you can still get your Virtual Express Prepaid Mastercard info by following these steps:

 

Carrier Freedom / #GetOutoftheRed

  1. Go to www.switch2t-mobile.comor click on the hyperlink in the SMS sent to the mobile number select during submission.
  2. Select Log in and then log in using phone number and account PIN.
  3. Click Redeem Virtual Card. The page redirects to the Wirecard website and automatically generates the reward code.
    If not, go back to the previous page and click Redeem Virtual Card again

     

    Rebates

    1. Go to https://promotions.t-mobile.com/OrderSearch.
    2. Enter tracking number or mobile number and zip code.
    3. Click Check Status.
    4. Highlight the appropriate offer and click View to see the approved submission.
    5. Select Log in and then login using the mobile number associated with rebate and PIN/last 4 of SSN on the account.
    6. Select Redeem. The reward code should be automatically generated.
      If not, go back to the previous page and select Redeem again.

     

     

    Balances, stolen cards, disputes, and refunds

    • To check balance, visit https://login.wirecard.com/tmobile_rebates or text BAL to 7283 (RBTE).
    • For stolen cards, call 1-877-855-7201. You'll need to provide the full name, phone number, email address, and shipping address listed on your original card submission.
    • Refunds for T-Mobile Service Payments: Contact us so we can issue a refund.
    • All other refunds: You can work with the purchase vendor and have the card refunded per vendor return policies (only purchases made with the prepaid card can be refunded in kind. Purchases made by a different form of tender cannot be refunded to the card).