Change your billing name, SSN, or birth date

Here at T-Mobile, we're committed to keeping your account secure.


If you need to change the following extra-sensitive account information, we need to verify a few official documents either in-store or by mail.



Name changes

For name changes resulting from marriage, divorce, or if we made an error when spelling your name, take one of the following documents to a T-Mobile store to make changes:

  • Government-issued photo ID
  • Social Security card
  • Proof of address such as a utility or bank statement
  • Marriage or divorce certificate for marriage/divorce changes


For other legal name changes, send any supporting legal name change documents and a copy of a government-issued photo ID to the following address:


US Customers

T-Mobile Wireless

PO Box 37380

Albuquerque, NM 87176-7380


Puerto Rico Customers

T-Mobile Executive Response Team

PO Box 191957

San Juan, PR 00919-1957


Social Security number or birth date changes

  • To change your birth date on your account, all you need to do is take a Government-issued photo ID to a T-Mobile store.
  • To change your Social Security number, you also need to bring:
    • Social Security card
    • Proof of address such as utility or bank statement