Change your billing name, SSN, or birth date

Here at T-Mobile, we're committed to keeping your account secure.

 

If you need to change the following extra-sensitive account information, we need to verify a few official documents either in-store or by mail.

 

 

Name changes

For name changes resulting from marriage, divorce, or if we made an error when spelling your name, take one of the following documents to a T-Mobile store to make changes:

  • Government-issued photo ID
  • Social Security card
  • Proof of address such as a utility or bank statement
  • Marriage or divorce certificate for marriage/divorce changes

 

For other legal name changes, send any supporting legal name change documents and a copy of a government-issued photo ID to the following address:

 

US CustomersPuerto Rico Customers
T-Mobile Wireless
PO Box 37380
Albuquerque, NM 87176-7380
T-Mobile Executive Response Team
PO Box 191957
San Juan, PR 00919-1957

 

 

 

Social Security number or birth date changes

  • To change your birth date on your account, all you need to do is take a Government-issued photo ID to a T-Mobile store.
  • To change your Social Security number, you also need to bring:
    • Social Security card
    • Proof of address such as utility or bank statement