Find answers to commonly asked questions about billing. Learn what to do when you have not received a bill, you notice missing charges, you want to change a bill due date, and more.
If your bill is missing or late, contact us.
Because calls and services are billed differently for domestic and international roaming, sorting it all out can be confusing. If you have questions about roaming charges, contact us.
There may be times when calls don't charge to your account until one or two bill cycles after they occur. These delayed charges are commonly associated with roaming, but there are several reasons that call charges can be delayed.
If you file for bankruptcy, mail your notice(s) to us at the following address:
P.O. Box 53410
Bellevue, WA 98015-3410
Be sure to include your T-Mobile account number, Social Security number, or Tax ID with the documentation.
You need to meet the following qualifications to change your bill due date:
If you meet these qualifications and want to proceed with the change, contact us.
With Bill Arrears, your bill is processed and due after the bill cycle has closed. With Bill Current, your bill is processed and due during the current billing cycle. For more information, see Understand your bill.
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