Find answers to commonly asked questions about billing. Learn what to do when you have not received a bill, you notice missing charges, you want to change a bill due date, and more.
If your bill is missing or late, contact us.
Because calls and services are billed differently for domestic and international roaming, sorting it all out can be confusing. If you have questions about roaming charges, contact us.
What should I do if there are missing charges from my bill?
There may be times when calls do not charge to your account until one or two bill cycles after they occur. These are known as delayed charges. Although delayed charges are commonly associated with roaming, there are several reasons that call charges can be delayed.
If you file for bankruptcy, mail your notice(s) to us at the following address:
P.O. Box 53410
Bellevue, WA 98015-3410
Be sure to include your T-Mobile account number, Social Security number, or Tax ID with the documentation.
You'll need to meet the following qualifications to change your bill due date:
If you meet these qualifications and want to proceed with the change, contact us.
Are you sure you want to delete this document?