Billing issues

    Learn what to do when you haven't received a bill, charges are missing from your bill, you want to change a bill due date, and more.

     

     

    Missing or late bill

    If your bill is missing or late, contact us.

     

     

    Missing or delayed charges

    There may be times when calls don't charge to your account until one or two bill cycles after they occur. These delayed charges are commonly associated with roaming, but there are several reasons that call charges can be delayed.

     

      • The most common cause for delayed charges is roaming (domestic or international) on another network:
        • Before T-Mobile can bill you for roaming on another network, the service provider must supply us with the call records.
        • Service providers commonly don't send such records until the following bill cycle.
          Note: If you have additional questions about roaming charges, contact us.
      • Delayed charges can also result from other account activity:
        • A delayed activation
        • Bill cycle changes
        • Mobile number changes

       

       

      Bankruptcy

      If you file for bankruptcy, mail your notices to us at the following address:

       

      Bankruptcy Department

      P.O. Box 53410

      Bellevue, WA 98015-3410

       

      Be sure to include your T-Mobile account number, Social Security number, or Tax ID with the documentation.

       

       

      Change your bill date

      You need to meet the following qualifications to change your bill due date:

       

      • You haven't previously changed your bill due date.
      • The proposed date is more than 10 days from the current due date.

       

      If you meet these qualifications and want to proceed with the change, contact us.