If you're the person responsible for paying your T-Mobile bill, then you're the Billing Responsible Party. As the BRP, you can assign authorized users on the account.
On this page:
If you're the BRP and you'd like to add or remove authorized users on the account, give us a call by dialing 611 from your T-Mobile phone. For Business & Government accounts, either the BRP or an authorized user can give us a call to make updates to the list of authorized users. (Not calling from your T-Mobile phone? See additional ways to Contact Us).
At T-Mobile, account security is a priority. When you call us, we'll need to:
- Send a one-time PIN to your device to verify that you're the BRP.
- Verify the following information:
The BRP's signature is included on the service agreement and they're financially responsible for the account. An account can only have one BRP, and they must be at least 18 years old (at least 21 in Puerto Rico).
Only the BRP (and authorized users on Business & Government accounts) can do the following:
- Account type conversion requests
- Add or remove authorized users
- Change the bill cycle
- Update the billing name
- Cancel or resume canceled lines
- Change of responsibility requests
- New device purchase or upgrades using EIP (within the first seven days of the account being activated)
- Manage the PIN/Passcode
- Add or update the Primary Account Holder (PAH):
Authorized users can make changes to an account that could cause charges to your bill without prior permission of the BRP. Only the BRP (authorized users on Business & Government accounts) can add or remove authorized users. They must be at least 18 years old (at least 21 in Puerto Rico).
Authorized users can do the following:
- Change the rate plan (which could result in the loss of a grandfathered plan and increase your monthly payment)
- Add or remove services or features
- Receive notices and disclosures on behalf of the BRP
- Purchase devices for use with T-Mobile service, including on an EIP (after the initial seven days of the account being activated)
- On Business & Government accounts, authorized users function as the BRP and have full BRP rights.
- Business account BRPs are financially responsible for the account and their name appears on the invoice's first line (and on Letter of Fiscal Responsibility for Puerto Rico accounts).
- Government account BRPs belong to local, state, or federal government. Invoices are sent to the agency for airtime used for government purposes.