Samsung Galaxy Note9 Pre-order FAQ

Find the answers to your need-to-knows about pre-ordering your new Samsung Galaxy Note9 below! Don't see exactly what you're looking for? Check out our Official Samsung Galaxy Note9 Pre-order Discussion Thread  or create a post here!





When will the Samsung Galaxy Note9 be available at T-Mobile?

You can pre-order the new Samsung Galaxy Note9 starting 9:01 pm PT August 9th and purchase in store starting August 24th.


Can I order in the T-Mobile app?

Absolutely! You can process a pre-order order through My T-Mobile, the T-Mobile application, or Contact Us and work with our Care team!


Can I go to my local T-Mobile store and order there?

Sure thing! Visit a T-Mobile store during regular store hours, and we'll gladly set you up. Use this tool to find the closest store: Find a T-Mobile Store Near You.




When will this device ship if I purchase for the pre-order?

This device will ship as soon as inventory is available. You'll receive an alert once your order is being shipped, and you can also keep up-to-date on shipping dates here:


Is there a free shipping option with the Note9 pre-order/upgrade?

Standard shipping options apply for the Note9.


Additional Q&A


Does the Samsung Galaxy Note9 have an expandable SD card slot?

You bet. You can expand the existing 128 GB internal memory with up to an additional 256 GB via a memory card.


Does this device support 4x4 MIMO, 256 QAM or Carrier Aggregation?

Absolutely! Enjoy all of the benefits of 4x4 MIMO, 256 QAM, and Carrier Aggregation on Samsung's latest and greatest lineup of devices!


Is this device compatible with 600 MHz?

It sure is! Use the fastest Samsung ever on our fastest network ever with the Note9 sporting 600 Mhz.


Does this mean this phone will have support for 5G?

Having the latest and greatest device with 600 MHz capability will give you access to the 5G network once it's available. As it stands right now, you'll connect to the 4G LTE network, but it's OK to be stoked for the future (we sure are)!