Simple Global roaming calling update FAQs

The number of countries and destinations covered by international roaming has increased and there are new calling rates on eligible plans. Check out these FAQs to learn more.

 

For general information about our international roaming services and options, see International roaming services.

 

How do I know if I have a Simple Global eligible plan and that I am impacted by this change?

You can easily locate your T-Mobile plan by logging into your My T-Mobile account or the T-Mobile app.

 

From My T-Mobile

When you log into My T-Mobile, your current plan is displayed under your phone number on the Welcome page.

  1. Click View plan details.
  2. Click the + next to More T-Mobile Benefits.
  3. If it lists “Free overseas texting & roaming” -or- “Unlimited international web and text while roaming in 210+ countries with a flat rate of $0.25 per min for voice”, then your plan is eligible for Simple Global international roaming.

 

From the T-Mobile app

  1. Go to the Account tab and your plan is listed at the top of the page.
  2. Tap Plans and usage details.
  3. If your Plan Benefits lists “Free overseas texting & roaming” -or- “Unlimited international web and text while roaming in 210+ countries with a flat rate of $0.25 per min for voice”, then your plan is eligible for Simple Global international roaming.

 

What’s changing about Simple Global international roaming?

We expanded the number of Simple Global countries and destinations from 140+ to 210+ (see full list below).

The cost per minute for calls within and between the 210+ countries and destinations (and from those countries back to the U.S.) is $0.25 per minute, which is an increase of $.05 per minute.

 

Why are you updating these rates?

It is necessary to update our calling rates from time to time. We still offer one of the most competitive pay per use abroad rates in the industry with Simple Global included in your plan. We work hard to minimize the frequency and impact of these changes.

 

Where can I see the list of countries and destinations included in Simple Global?

Here is the list of countries/destinations included in Simple Global, effective July 22, 2018 (new countries in bold):

 

Afghanistan

Aland Islands

Albania

Alderney

Algeria

Andorra

Angola

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Azores

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bolivia

Bonaire

Bosnia and Herzegovina

Brazil

British Virgin Islands

Brunei Darussalam

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Canary Islands

Cape Verde

Cayman Islands

Chad

Chile

China

Christmas Island

Colombia

Congo

Congo, Democratic Republic

Costa Rica

Cote d'Ivoire

Croatia

Curacao

Cyprus

Czech Republic

Denmark

Dominica

Dominican Republic

Easter Island

Ecuador

Egypt

El Salvador

Estonia

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guam

Guatemala

Guernsey

Guinea

Guinea-Bissau

Guyana

Haiti

Herm

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iraq

Ireland

Isle of Man

Israel

Italy

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kenya

Kosovo

Kuwait

Kyrgyzstan

Laos

Latvia

Liberia

Lichtenstein

Lithuania

Luxembourg

Macau

Macedonia

Madagascar

Madeira

Malawi

Malaysia

Maldives

Mali

Malta

Marie Galante

Martinique

Mauritania

Mauritius

Mayotte

Mexico

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Myanmar

Nauru

Netherlands

Netherlands Antilles

New Zealand

Nicaragua

Niger

Nigeria

Northern Ireland

Northern Mariana Islands (Saipan)

Norway

Oman

Pakistan

Palestinian Territories

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Poland

Portugal

Qatar

Reunion

Romania

Russia

Rwanda

Saint Barthelemy

Saint Eustatius

Saint Kitts and Nevis

Saint Lucia

Saint Martin

Saint Saba

Saint Vincent and the Grenadines

Samoa

San Marino

Sark Island

Saudi Arabia

Scotland

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Sint Maarten

Slovakia

Slovenia

South Africa

South Korea

Spain

Sri Lanka

Suriname

Svalbard

Sweden

Switzerland

Taiwan

Tajikistan

Tanzania

Thailand

Togo

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Turks and Caicos Islands

Uganda

Ukraine

United Arab Emirates

United Kingdom

Uruguay

Uzbekistan

Vatican City

Venezuela

Vietnam

Wales

Western Sahara

Zambia

Zimbabwe