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New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

The FamilyMode app sends text message notifications to the Parent or Child lines for certain events. Use the tables on this page to learn more about how FamilyMode messages are triggered and what they mean.

On this page:

Notifications sent to Parent

Trigger actions that send a message to the Parent in the FamilyMode app.
Message Trigger
[Name] has reached their daily time limit.

When a daily time limit for a profile is reached.
[Name] has reached their daily time limit for [Platform].

When a platform time limit for a profile is reached.

Your Home Base has been reset to factory defaults.

When a factory reset is performed.
Your Home Base has been turned off.

When Home base is powered off.

Your Home Base battery is running low.

When battery is low. "Is low" determined by the firmware.

A new device [Hostname] has joined your network.

When a new device joins your network.
[Device] is now able to manage FamilyMode.

When a new admin joins your network.
A new device is now able to manage FamilyMode When an unknown admin joins your network.

FamilyMode has been manually disabled on [Device].

When the VPN is manually disabled on an iOS device, admins will receive a G_manualstop notification.

FamilyMode is active again on [Device] after being manually disabled.

When the VPN restarts after being manually disabled on an iOS device, admins will receive a G_startafterstop notification.
Your Home Base is back online.

When Home Base comes back online after being flagged as offline.
Looks like your Home Base is offline. When Home Base is flagged as offline.
[Device] is enabled with Family Mode.

When a new device registers for the first time, admins will receive a notification.
FamilyMode has been updated on [Device]. FamilyMode app updated on the device.
FamilyMode has been removed from [Device].

When a device is removed, admins will receive a 'removed device' notification. This action is initiated by the admin device. The notification is included to protect against unauthorized tampering with an admin device, especially in a multi-admin scenario. If the device admin permission is revoked on an Android device, admins will receive a 'removed device' notification.

App uninstalled (iOS only)

After the FamilyMode app has been uninstalled from an iOS device, admins will receive a  'removed device' notification. This notification is triggered by the next call to APNS, so this notification may be delayed by a few minutes.

[Device] has not responded for more than a day. FamilyMode may have been removed.

If a device does not make contact with the server for 24 hours, admins will receive an 'unresponsive' notification. This notification will be repeated for a week or until the device reestablishes contact with the server.
Airplane mode is on [Device] When the VPN restarts upon exiting Airplane mode on an iOS device, admins will receive a 'start after airplane' notification.

Looks like ethernet has been unplugged from your Home Base.

 When the Ethernet cable is unplugged.

Developer mode is active on [Device], which can be used to silently disable Home Base Go. Check with [Profile] about this message.

 When developer mode (which could be used to thwart the VPN) is enabled on an Android device, admins will receive a 'developer mode' notification.

 

Notifications sent to child

Trigger actions that send a message to the Child in the FamilyMode app.
Message Trigger
Looks like you've reached your daily time limit.

When the daily time limit for a profile is reached.

Looks like you've reached your time limit for [Platform].

When the platform time limit for a profile is reached.

Looks like your profile has been paused.

 When a profile is paused.
Looks like your profile has been unpaused. When a profile is unpaused.
Your BedTime has started.

When a profile BedTime starts.

Looks like you're on OffTime. You'll be back online at [Time].

 When a profile OffTime is active.
Your [Name] OffTime has ended.

When a profile OffTime ends.

Your [Name] OffTime starts in [Minutes].

15 minutes before a profile OffTime starts.

You have 15 min of online time remaining for today.

15 minutes remaining for the total time limit.

You have 15 min remaining on [Platform] today.

15 minutes remaining for the platform time limit.

You just got an OffTime reward! Your [Name] OffTime has been disabled for today.

When a parent grants an OffTime reward.

Your [Name] OffTime has been re-enabled for today.

When a parent re-enables an offtime after disabling it.

You just got a BedTime reward! Your BedTime has been moved to [Time] for tonight.

When a parent grants a BedTime reward.

Your BedTime Reward has been moved to [Time].

When a parent changes the BedTime reward.
You just got a Time Limit reward! Your Time Limit for Total Time has been extended by [Amount of time] for today.

When a parent grants a Time Limit reward.
Your Time Limit award has been increased by [Amount of time].

When a parent increases the Time Limit reward.
Your Time Limit award has been decreased by [Amount of time]. When a parent decreases the Time Limit reward.

You just got a Time Limit reward! Your Time Limit for [Platform] has been extended by [Amount of time] today.

When a parent grants a Time Limit reward for a specific platform.
Your Time Limit reward for [Platform] has been extended by [Amount of time]. When a parent increases a Time Limit reward for a specific platform.
Your Time Limit reward for [Platform] has been lowered by [Amount of time]. When a parent decreases a Time Limit reward for a specific platform.

 

Full terms

FamilyMode & DIGITS are incompatible; pausing Internet while using DIGITS could prevent calls from going through, including calls to 911. Qual'g T-Mobile plan, App install on all devices, & iOS/Android device req'd. Filters may not block all content you consider objectionable & may not filter some secured (HTTPS) traffic. Home Base: Compatible WI-FI router req'd. Coverage may not be available in some areas. Location information provided is approximate & may not always be available. Monitored device must be turned on & have location services enabled. Use FamilyMode as intended; App terms apply. Check Privacy Policy & Terms and Conditions (including arbitration provision) at T-Mobile.com for additional information. FamilyMode is a trademark of T-Mobile USA, Inc.

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