Business account suspensions

Depending on your situation, your account can be placed into a partial or full suspension.

 

Are you looking to suspend (or restore) just one line on your account? Find out how if you have 21 or more lines on your account. If you have less than 21 lines, simply contact us for assistance.

 

To suspend your business line or account due to a lost or stolen device, check out Suspend your business line due to a lost or stolen device.

 

 

Things to know

  • If your service was recently suspended, you'll see prorated monthly charges, overages, one-time charges, taxes, etc.
  • When service is restored, you're billed the prorated monthly charges for the time your service was active within that bill cycle on the bill after being restored.

 

 

Military suspension

A military suspension doesn't extend your annual service contract term (if applicable). There are no monthly charges, taxes, or suspend fees while your line is under a military suspension. See how to suspend your line if you're about to enter active military service. You may suspend your line for a maximum of 39 months if you're being deployed and are a member of the:

 

  • US Army
  • US Navy
  • US Marine Corps
  • US Air Force
  • US Coast Guard
  • Merchant Marine
  • Officers of the Public Health Service on duty with the Army or the Navy

 

Things to consider if you request a military suspension for a line on your account:

 

  • Keep account current: During a military suspension, your account must remain current. This means you or an authorized user need to make monthly payments by the due date. If the account is suspended for non-payment, it won't be restored to a military suspension once the balance is paid. You would need to restore the line. Other subscribers on the account are charged the normal monthly plan fee.
  • Monthly recurring charges: While on a military suspend, there are no monthly recurring charges, taxes, or suspend fees; however, if any features or plans share monthly recurring charges between a suspended line and an active line, you'll see normal monthly recurring charges. Any recurring charges will still need to be paid each month by the due date.
  • Equipment Installment Plan (EIP): If you have an EIP, monthly installment amounts continue to be charged and must be paid each month by the due date during a military suspension, regardless of whether your monthly recurring charges are suspended.
  • Making monthly payments: To keep the account current, there are several ways for you or an authorized user to pay your T-Mobile bill.

 

 

Seasonal suspension

You may voluntarily suspend your account twice per year for a maximum period of 90 consecutive days for each suspension. During a seasonal suspension, the account must remain current. You can suspend individual lines of an account, while other lines remain active. If you previously suspended your line within the last 12 months as a Seasonal Suspend, the option/button to suspend the line on My T-Mobile (for accounts with 21 or more lines only) will not be displayed until the end of the 12-month period. After the 90-day suspend period, accounts are automatically restored.

 

Individual rate plan seasonal suspension fees

In addition to the restrictions above, the following also applies for individual rate plans:

 

  • For accounts with only one line on an individual rate plan, a suspended line is billed $10 per bill cycle.
  • If an account has multiple individual-line rate plans, the account is billed $10 for each suspended individual-line rate plan, and the full monthly charge for any active individual lines.

 

For example: Say you have an account with three lines on the individual Simple Choice rate plan. You decide to temporarily suspend two of those lines. The two suspended lines are billed $10 per month, while the third non-suspended line is billed to the account for the full monthly charges, including any data and other features.

 

Multiline rate plan seasonal suspension fees

In addition to the restrictions above, the following also applies for multiline rate plans:

 

  • When all lines on a multiline rate plan are suspended, accounts are billed $10 per bill cycle for the entire account (not each suspended line). For example, if you suspend all lines on a four-line account, you are charged $10 per bill cycle.
  • When one or more lines on a multiline plan remain active, accounts are billed the plan's full monthly charge, including any data or additional features.

 

 

Non-payment suspensions

Anytime your account is past due, your service may be partially suspended. If the balance on your account remains unpaid, a full suspension may occur. A $20 account restoration fee will be charged per line plus taxes, billed to your account at time of restoration, if your account is partially or fully suspended.

 

Partial suspension for non-paymentFull suspension for non-payment
  • You'll keep your number and receive calls, but can't make outbound calls, except for calls to 611 and 911.
  • You'll receive incoming text messages, but can't use outgoing messaging (SMS), voicemail and data services.
  • You'll continue to keep your monthly plan, and you'll be charged for your monthly rate plan and access fees.
  • If you have it on your line, you are charged for insurance (equipment protection or Device Protection).**
  • You'll keep your number, but incoming and outgoing calls are suspended.*
  • Text messaging, voicemail and data services are suspended.
  • You'll keep your monthly plan, but monthly fees are prorated.
  • Insurance is not prorated.