BlackBerry Bold 9900: Help and Support

By now you probably know all there is to know about your device, but if not, we've got you covered with some basic info below.

 

 

Device buttons and key features

Get a little refresher about the different buttons on your device as well as some of its key features.

 

Buttons

Button Functions.jpg

 

Icons

Display screen Icons

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Battery status indicator

battery.jpg

Home screen status indicators

HomeScreen.jpg

Message list status indicators

Messages1.jpg

Messages2.jpg

Phone status indicators

Phone.jpg

Calendar status indicators

Calendar.jpg

Wireless coverage indicators

Coverage.jpg

 

Indicators

Flashing LED color

Status

Green

You are in a wireless coverage area.

Blue

Your device is connected to a Bluetooth® enabled device.

Red

A new message has arrived an your selected profile is set to notify you using the flashing LED.

Amber

The battery power level for your phone is low, or your phone is turned off and is charging.

 

Key Features

  • Screen Size: 2.8
  • SIM: Mini
  • Platform: BlackBerry
  • Software: BlackBerry 6.1

 

User guide

Check out the attached PDF user guide BlackBerry_Bold_9900_User_Guide.pdf to find basic step-by-step procedures for your device.

 

Back up and restore

When you restore data to your BlackBerry device, all files that are stored on your device are deleted before the backup file is restored.

 

Backup

  1. Connect the device to a computer using a USB cable.
  2. In the BlackBerry Desktop Software, click Device.
    6.0+click+device.png
  3. Click Back up.
  4. Perform one of the following actions:
    1. To back up all data, click Full Backup.
    2. To back up all data except e-mail messages, click Quick Backup.
    3. To select which types of data to back up, click Custom Backup and select the checkboxes next to the desired data.
      6.0+backup+options.png
  5. If desired, click Files saved on my built-in media storage.
  6. Click Back up.
    6.0+click+backup.png
  7. Click close once the backup is complete.
    Backup+complete.png

 

Restore

  1. Connect your device to your computer using a USB cable.
  2. In BlackBerry Desktop Manager, click Device.
  3. Click Restore.
  4. Select the backup file you want to use.
  5. Perform one of the following actions:
    • To restore all data, click Full restore.
    • To select which data you want to restore, click Custom restore and select the checkboxes for the desired data. See KB03974 for details.
    • To restore data to built-in media storage, select the Files saved on my built-in media storage checkbox.
  6. If the backup file is encrypted, enter the password.
  7. Click Restore.

 

Reset your device

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It doesn't delete data stored on the SIM card or SD card.

 

Master reset with settings menu

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Options icon.
  3. Scroll to and tap Security.
  4. Tap Security Wipe.
  5. To choose which data will be wiped, select or clear the check boxes next to the following options:
    • Emails, Contacts, etc.
    • User Installed Applications
    • Media Card
  6. Enter blackberry in the text field.
  7. Tap Wipe Data.

 

Master reset with hardware keys

We're sorry, this feature is not available with your device.

 

Memory and SIM cards

 

SIM card

  1. Lift and remove the back cover from your phone.
  2. Remove the battery by lifting it out of the compartment.
    Battery - Insert lift and remove.jpg
  3. Insert or remove the SIM card.
    • The gold contacts face down and the notched corner of the SIM faces out of the slot.
      SIM - Insert slide the sim.jpg
  4. Align the golden contacts on the battery with the golden contacts in the battery compartment.
    SIM - Insert align the golden.jpg
  5. Press the battery into place.
  6. Insert the tabs on the back cover into your phone and click the back cover into place.

 

Memory card

  1. Press and hold the End/Power key to turn the phone off.
  2. Lift then remove the back cover from your phone.
    remove back cover.jpg
  3. Remove the battery.
  4. Slide the memory card into the memory card holder with the golden contacts facing down.
    insert memory card.jpg
  5. Re-insert the battery.
    insert battery.jpg
  6. Replace the back cover by inserting the tabs first and pressing down.

 

Network settings

 

Change band

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Options icon.
  3. Tap Networks and Connections.
  4. Tap Mobile Network.
  5. Tap Network Mode.
  6. Select one of the following options:
    • 2G: Use only 2G connection speed.
    • 3G/4G & 2G: Automatically switch between connection speeds depending on the quality of the connection.

 

Manual network selection

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Options icon.
  3. Tap Networks and Connections.
  4. Tap Mobile Network.
  5. Tap Network Selection Mode.
  6. Tap Manual.
  7. The phone will scan for available networks.
  8. Scroll to and tap the desired network.

 

Turn on/off data roaming

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Options icon.
  3. Tap Networks and Connections.
  4. Tap Mobile Network.
  5. Tap While Roaming.
  6. Select one of the following options:
    • On
    • Off
    • Prompt

 

Turn on and connect to Wi-Fi

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Manage Connections icon.
  3. Scroll to and tap Wi-Fi Network.
  4. If prompted, tap Turn on Wi-Fi to turn on Wi-Fi and scan for available networks.
  5. Scroll to and tap the desired network.
  6. If required, enter a passphrase.
  7. Tap Connect.
    • Note: Many public Wi-Fi networks require a log in. If prompted about HotSpot log in, tap OK. This launches a Web page to log into the Wi-Fi provider's network.
  8. If required, enter the requested security information.

 

APN settings

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Options icon.
  3. Scroll to and select Device.
  4. Scroll to and select Advanced System Settings.
  5. Scroll to and select TCP IP.
  6. Enter the following information:
    • APN: epc.tmobile.com
    • Username: <blank>
    • Password: <blank>
  7. Press the Menu key.
  8. Scroll to and select Save.

 

Upgrade your device

You've probably been through a lot with your device and although it's tough to say goodbye, it just might be time to say your farewells and get a new device. Check out some upgrade options or learn about our Equipment Installment Plan which helps break down the costs of devices into manageable monthly payments.

 

Already have a new device? Learn how to Set up a new mobile device or visit SD card & device file transfer for details on how to transfer your personal data.

 

Still need help?

If you're having trouble with your device or it's just not working like it use to do, check out our troubleshooting pages or visit our Community forums for additional help.

 

You can also visit BlackBerry Knowledge Base or open the attached PDF user guide BlackBerry_Bold_9900_User_Guide.pdf below for additional support.