BlackBerry Torch 9810: Help and Support

By now you probably know all there is to know about your device, but if not, we've got you covered with some basic info below.

 

 

Device buttons and key features

Get a little refresher about the different buttons on your device as well as some of its key features.

 

Buttons

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Icons

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Battery status indicators

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Home screen status indicators

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Message status indicators

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Phone status indicators

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Calendar status indicators

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Wireless coverage indicators

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Indicators

Flashing LED color

Status

Green

You are in a wireless coverage area.

Blue

Your device is connected to a Bluetooth enabled device.

Red

A new message has arrived and your selected profile is set to notify you using the flashing LED.

Amber

The battery power level for your phone is low, or your phone is turned off and is charging.

 

Key Features

  • Screen Size:3.17"
  • Platform: BlackBerry
  • Software: Version 7.0.0.250

 

User guide

Check out the attached PDF user guide BlackBerry_Torch_9810_User_Guide.pdf to find basic step-by-step procedures for your device.

 

Reset your device

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It doesn't delete data stored on the SIM card or SD card.

 

Master reset with settings menu

  1. Back up all necessary data that is on the internal memory (and on the memory card, if you wish to erase the card also).
  2. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  3. Scroll to the All panel and tap the Options options.png icon.
  4. Scroll to and tap Security.
  5. Tap Security Wipe.
  6. To choose which data will be wiped, select or clear the check boxes next to the following options:
    • Emails, Contacts, etc.
    • User Installed Applications
    • Media Card
  7. Enter blackberry in the text field.
  8. Tap Wipe Data.

 

Master reset with hardware keys

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

  1. Slide the back cover toward the bottom of the phone and remove.
    BackCover.png
  2. Remove the battery by lifting it out of the compartment or by tapping it into your hand.
  3. Wait at least 5 seconds.
  4. Align the golden contacts on the battery with the golden contacts in the battery compartment.
    Battery.png
  5. Press the battery into place.
  6. Replace the back cover.
  7. In a few moments the phone will begin to restart; complete restart will take several minutes.

 

Memory and SIM cards

 

SIM card

  1. Slide the back cover toward the bottom of the phone and remove.
    image006.png
  2. Remove the battery by lifting it out of the compartment or by tapping it into your hand.
  3. Slide the SIM card into the SIM card holder with the gold contacts facing down and the notched corner of the SIM facing out of the slot.
    image015.png
  4. Align the golden contacts on the battery with the golden contacts in the battery compartment.
  5. Press the battery into place.
  6. Replace the back cover.

 

Memory card

  1. Slide the back cover toward the bottom of the phone and remove.
  2. Remove the battery by lifting it out of the compartment or by tapping it into your hand.
  3. Slide the memory card into the memory card holder with the golden contacts facing down.
    image071.png
  4. Align the golden contacts on the battery with the golden contacts in the battery compartment.
  5. Press the battery into place.
  6. Replace the back cover.

 

Network settings

 

Change band

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Options options.png icon.
  3. Tap Networks and Connections.
  4. Tap Mobile Network.
  5. Tap Network Mode.
  6. Select one of the following options:
    • 2G: use only 2G connection speed.
    • 3G/4G & 2G: automatically switch between connection speeds depending on the quality of the connection.

 

Manual network selection

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Options options.png icon.
  3. Tap Networks and Connections.
  4. Tap Mobile Network.
  5. Tap Network Selection Mode.
  6. Tap Manual.
  7. The phone will scan for available networks.
  8. Scroll to and tap the desired network.

 

Turn on/off data roaming

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Options options.png icon.
  3. Tap Networks and Connections.
  4. Tap Mobile Network.
  5. Tap While Roaming.
  6. Select one of the following options:
    • On
    • Off
    • Prompt

 

Turn on and connect to Wi-Fi

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and tap the Manage Connections icon.
  3. Scroll to and tap Wi-Fi Network.
  4. If prompted, tap Turn on Wi-Fi to turn on Wi-Fi and scan for available networks.
  5. Scroll to and tap the desired network.
  6. If required, enter a passphrase.
  7. Tap Connect.
    Note: Many public Wi-Fi networks require a log in. If prompted about HotSpot log in, tap OK. This launches a Web page to log in to the Wi-Fi provider's network.
  8. If required, enter the requested security information.

 

Upgrade your device

You've probably been through a lot with your device and although it's tough to say goodbye, it just might be time to say your farewells and get a new device. Check out some upgrade options or learn about our Equipment Installment Plan which helps break down the costs of devices into manageable monthly payments.

 

Already have a new device? Learn how to Set up a new mobile device or visit SD card & device file transfer for details on how to transfer your personal data.

 

Still need help?

If you're having trouble with your device or it's just not working like it use to do, check out our troubleshooting pages or visit our Community forums for additional help.

 

You can also visit BlackBerry Knowledge Base or open the attached PDF user guide BlackBerry_Torch_9810_User_Guide.pdf below for additional support.