Motorola CHARM: Help and Support

By now you probably know all there is to know about your device, but if not, we've got you covered with some basic info below.

 

 

 

Device buttons and key features

Get a little refresher about the different buttons on your device as well as some of its key features.

 

Buttons

moto7.png

 

Icons

moto9.png

 

Key Features

  • Android 2.1 (Éclair)
  • 7 hours talk-time, 15 days standby
  • 3.1" TFT LCD touchscreen
  • 5 MP with VGA camcorder

 

User guide

Check out the attached PDF user guide to find basic step-by-step procedures for your device.

 

Back up and restore

 

Backup

The below steps will ensure information added to the device is synced with the configured accounts.

 

  1. From the Home screen, press the Menu key.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap to select (turn on) or clear (turn off) the check boxes for the following:
    • Sync Contacts
    • Sync Calendar
    • Sync Gmail

 

Restore

Your data is automatically restored when you sign back into your account.

 

Reset your device

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It doesn't delete data stored on the SIM card or SD card.

 

Master reset with settings menu

  1. Back up all necessary data.
  2. From the Home screen, press the Menu key.
  3. Tap Settings.
  4. Tap Privacy.
  5. Tap Factory data reset.
  6. Tap Reset phone.
  7. Scroll down and uncheck Delete Data on Memory Card.
  8. Tap Erase everything.

 

Master reset with hardware keys

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

  1. If the device is responsive and can synchronize files, back up all necessary data.
  2. Turn off the phone.
  3. Press and hold the X key, then turn the phone back on using the Lock/Power key.
  4. Continue to hold down the X key until you see the  phone go into recovery mode (screen with Android robot, Triangle, and  exclamation mark).
  5. Press the Lock / Power key once more to access the  Android System Recovery Utility screen.
  6. Use the Volume Down, Left Arrow key, or  the BACKTRACK to highlight wipe data/factory  reset.
  7. Press the Return key.
  8. Use the Volume Down, Left Arrow key, or  the BACKTRACK to highlight Yes -- delete all user  data.
  9. Press the Return key to master reset and wipe all data.
  10. When finished, you will be taken back to the Android System Recovery Utility screen.
  11. Confirm reboot system now is highlighted, then press  the Return key.
  12. The device will power cycle, and then begin the normal boot up process.

 

Memory and SIM cards

 

SIM card

This device supports a mini size SIM card.

  1. Insert your fingernail in the notch at the base of the phone and pull up to remove the cover.
    moto.png
  2. Push the battery to the right toward the gold contacts in the battery compartment. Then lift the battery up from the notched side of the battery compartment. They may need to use a tool, such as a pen, to lift the battery out of the compartment.
    moto1.png
  3. Slide the SIM into the SIM card slot with the gold contacts facing down and the notched corner facing into the slot.
    moto4.png
  4. Align the gold contacts on the battery with the gold contacts in the battery compartment. Snap the battery into place.
    moto5.png
  5. Replace the back cover.

 

Memory card

  1. Insert your fingernail in the notch at the base of the phone and pull up to remove the cover.
    moto.png
  2. Slide memory card into the memory card slot with the gold contacts facing down.
    c.png
  3. Replace the back cover.

 

Network settings

 

Manual network selection

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Wireless & networks.
  4. Tap Mobile networks.
  5. Tap Operator Selection.
  6. Tap Search networks.
  7. Tap the desired network.

 

Turn on/off data roaming

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Wireless & networks.
  4. Tap Mobile networks.
  5. Tap Data Roaming to select (turn on) or clear (turn off) the check box.

 

Turn on and connect to Wi-Fi

  1. From the home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Wireless & networks.
  4. Tap Wi-Fi settings and turn on Wi-Fi.
  5. Tap the Menu key.
  6. Tap Scan.
  7. Tap the Wi-Fi network that you want to connect to.
  8. If required, enter a key or password.
  9. Tap Connect.

 

Upgrade your device

You've probably been through a lot with your device and although it's tough to say goodbye, it just might be time to say your farewells and get a new device. Check out some upgrade options or learn about our Equipment Installment Plan which helps break down the costs of devices into manageable monthly payments.

 

Already have a new device? Learn how to Set up a new mobile device or visit SD card & device file transfer for details on how to transfer your personal data.

 

Still need help?

If you're having trouble with your device or it's just not working like it use to do, check out our troubleshooting pages or visit our Community forums for additional help.

 

You can also visit Motorola Support or open the attached PDF user guide below for additional support.