Motorola DEFY: Help and Support

By now you probably know all there is to know about your device, but if not, we've got you covered with some basic info below.




Device buttons and key features

Get a little refresher about the different buttons on your device as well as some of its key features.






10270_35_36_cache.jpgNew voicemail
10271_38_34_cache.jpgBluetooth active
10272_41_35_cache.jpgGPS on
10273_40_30_cache.jpgNetwork full signal
10274_36_37_cache.jpgAlarm set
10275_38_34_cache.jpgWi-Fi on
10276_36_33_cache.jpgAirplane mode on
10277_39_32_cache.jpgNetwork roaming


10281_42_39_cache.jpgDownloading data
10282_37_35_cache.jpgDLNA on
10284_37_34_cache.jpgMute call
10285_39_29_cache.jpgBattery charging
10286_39_31_cache.jpgBattery full charge
10287_25_36_cache.jpgUSB connection
10288_33_36_cache.jpgGoogle sync active
10290_33_35_cache.jpgSpeakerphone on


Key Features

  • Android 2.2 (Froyo)
  • 6.8 hours talk-time, 9.9 days standby
  • 3.7" TFT LCD touchscreen
  • 5 MP with LED flash, VGA camcorder


User guide

Check out the attached PDF user guide to find basic step-by-step procedures for your device.


Reset your device

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It doesn't delete data stored on the SIM card or SD card.


Master reset with settings menu

  1. Back up all necessary data.
  2. From the Home screen, tap the Menu key.
  3. Tap Settings.
  4. Tap Privacy.
  5. Tap Factory data reset.
  6. Tap Reset phone.
  7. Tap Erase  everything.


Master reset with hardware keys

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

  1. Power off the phone. If the phone is frozen and won’t turn off using the Power button, pull the battery out.
  2. With the device off, press and hold the Volume Down and Power button at the same time.
  3. Press and hold the buttons until a triangle with an exclamation point appears on the screen.
  4. Press the Volume Up and Volume Down buttons at the same time to get the System Recovery Screen to appear.
  5. Press the Volume Down button to highlight Wipe Data/Factory Reset.
  6. Press the Power key to select Wipe Data/Factory Reset.
  7. Press Volume up button to Highlight Yes on Delete all user Data.
  8. Press Power key to select delete all user data.
  9. Press OK.
  10. Once completed press Volume Up button to highlight Reboot System Now.
  11. Press Power key to select reboot system now.


Memory and SIM cards


SIM card

This device supports a mini size SIM card.

  1. On the back cover, slide the lock to the right to unlock the cover.
  2. Remove the back cover.
  3. With your fingernail, push down on the top of the battery and then pull the battery out.
  4. Slide the SIM card into the slot as shown.
  5. Replace the battery and back cover.
  6. Slide the lock to the left to lock the back cover.


Memory card

  1. On the back cover, slide the lock to the right and lift to remove the cover.
  2. To lift the battery out of the battery compartment, push the battery down toward the gold contacts in the battery compartment. While pushing down on the battery, lift the battery from the top. The battery is a very tight fit and it may take a tool such as a pen to lift the battery out of the compartment.
  3. With your finger nail, lift the top edge of the red flap so it hinges upwards.
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  4. The bottom edge is fixed.
  5. You can then slide the SD card to the right and lift it out or slide it in.


Network settings


Change band

  1. From the Home screen, press the Menu key.
  2. Tap Settings.
  3. Tap Wireless & networks.
  4. Tap Mobile networks.
  5. Tap Select Network.
  6. Tap one of the following:
    • 2G only
    • 3G only
    • Automatic  Default


Manual network selection

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Wireless and Networks.
  4. Tap Mobile Networks.
  5. Tap Operator Selection.
  6. Tap Search networks.


Turn on/off data roaming

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Data manager.
  4. Tap Data Delivery.
  5. Tap to select the Data Roaming check box.


Turn on and connect to Wi-Fi

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Wireless & networks.
  4. Tap Wi-Fi settings.
  5. Tap Wi-Fi to select (turn on) the check box, if necessary.
  6. Tap the network that you want to connect to.
  7. If required, enter a key or password.
  8. Tap Connect.


Upgrade your device

You've probably been through a lot with your device and although it's tough to say goodbye, it just might be time to say your farewells and get a new device. Check out some upgrade options or learn about our Equipment Installment Plan which helps break down the costs of devices into manageable monthly payments.


Already have a new device? Learn how to Set up a new mobile device or visit SD card & device file transfer for details on how to transfer your personal data.


Still need help?

If you're having trouble with your device or it's just not working like it use to do, check out our troubleshooting pages or visit our Community forums for additional help.


You can also visit Motorola Support  or open the attached PDF user guide below for additional support.