BlackBerry Bold 9700: Help and Support

By now you probably know all there is to know about your device, but if not, we've got you covered with some basic info below.

 

 

Device buttons and key features

Get a little refresher about the different buttons on your device as well as some of its key features.

 

Buttons

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Icons

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Indicators

  • A flashing red light indicates a new message.
  • A flashing yellow light indicates low battery.
  • A flashing blue light indicates a Bluetooth connection.
  • A flashing green light indicates the device is within voice coverage.

 

Key Features

Screen Size: 2.44

Platform: BlackBerry

Software: BlackBerry 6.0

 

User guide

Check out the attached PDF user guide BlackBerry_Bold_9700_User_Manual.pdf to find basic step-by-step procedures for your device.

 

Back up and restore

When you restore data to your BlackBerry device, all files that are stored on your device are deleted before the backup file is restored.

 

Backup

  1. Connect the device to a computer using a USB cable.
  2. In the BlackBerry Desktop Software, click Device.
    6.0+click+device.png
  3. Click Back up.
  4. Perform one of the following actions:
    1. To back up all data, click Full Backup.
    2. To back up all data except e-mail messages, click Quick Backup.
    3. To select which types of data to back up, click Custom Backup and select the checkboxes next to the desired data.
      6.0+backup+options.png
  5. If desired, click Files saved on my built-in media storage.
  6. Click Back up.
    6.0+click+backup.png
  7. Click close once the backup is complete.
    Backup+complete.png

 

Restore

  1. Connect your device to your computer using a USB cable.
  2. In BlackBerry Desktop Manager, click Device.
  3. Click Restore.
  4. Select the backup file you want to use.
  5. Perform one of the following actions:
    • To restore all data, click Full restore.
    • To select which data you want to restore, click Custom restore and select the checkboxes for the desired data. See KB03974 for details.
    • To restore data to built-in media storage, select the Files saved on my built-in media storage checkbox.
  6. If the backup file is encrypted, enter the password.
  7. Click Restore.

 

Reset your device

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It doesn't delete data stored on the SIM card or SD card.

 

Master reset with settings menu

  1. From the Home screen, scroll to and select All.
  2. Scroll to and select Options.
  3. Scroll to and select Security.
  4. Scroll to and select Security Wipe.
  5. Select or clear the check boxes next to the following options:
    • Emails, Contacts, etc.
    • User Installed Applications
    • Media Card
  6. Scroll to the text field and enter blackberry.
  7. Scroll to and select Wipe Data.

 

Memory and SIM cards

 

SIM card

This device supports a [insert size] size SIM card.

  1. Remove the back cover.
    Remove cover.jpg
  2. Insert or remove the SIM card.
    Note: The SIM is inserted with the gold contacts facing down and the notched corner of the SIM facing out of the slot.
    insert SIM.jpg
  3. Replace the back cover.
    replace cover.jpg

 

Memory card

  1. Slide the back battery cover down and away to remove it.
  2. Insert the memory card into the memory card slot with the gold contacts on the card facing down.
    BB9700_123_Img01.jpg
  3. Press the memory card into the memory card slot until it clicks into place.
    • Note: The memory card slot is spring loaded.
  4. Align the battery cover with the guides on the device until it clicks into place.

 

Network settings

 

Change band

  1. From the Home screen, scroll to and select All.
  2. Scroll to and select Options.
  3. Scroll to and select Networks and Connections.
  4. Scroll to and select Mobile Network.
  5. Next to Network modes, press the track pad and select 3G & 2G or 2G.

 

Manual network selection

  1. From the Home screen, scroll to and select All.
  2. Scroll to and select Options.
  3. Scroll to and select Networks and Connections.
  4. Select Mobile Network.
  5. Scroll to and select the Network Selection Mode drop-down menu.
  6. Scroll to and select Manual.
  7. Scroll to and select the desired network.
  8. Select Select Network.

 

Turn on/off data roaming

  1. From the Home screen, scroll to and select All.
  2. Scroll to and select Options.
  3. Scroll to and select Networks and Connections.
  4. Select Mobile Network.
  5. Under Data Services, scroll to and select the While Roaming drop-down menu.
  6. Scroll to and select one of the following options:
    • On
    • Off
    • Prompt

 

Turn on/off mobile data

  1. From the Home screen, scroll to and select All.
  2. Scroll to and select Options.
  3. Scroll to and select Networks and Connections.
  4. Select Mobile Network.
  5. Select the Data Services drop-down menu and choose On or Off.

 

Turn on and connect to Wi-Fi

  1. How to scan for and connect to available Wi-Fi networks
  2. From the Home screen, scroll to and select All.
  3. Scroll to and select Manage Connections.
  4. Scroll to and select Set Up Wi-Fi Network.
  5. If prompted, scroll to and select Turn on Wi-Fi.
  6. Scroll to and select the desired network.
  7. If required, enter a key or passphrase.
  8. Scroll to and select Connect.

 

APN settings

  1. From the Home screen, scroll to and select All.
  2. Scroll to and select Options.
  3. Scroll to and select Device.
  4. Scroll to and select Advanced System Settings.
  5. Scroll to and select TCP IP.
  6. Verify APN Settings Enabled is checked.
  7. In the APN field, enter epc.t-mobile.com.
  8. Verify APN Authentication Enable is unchecked.
  9. Press the Menu key.
  10. Scroll to and select Save.

 

Upgrade your device

You've probably been through a lot with your device and although it's tough to say goodbye, it just might be time to say your farewells and get a new device. Check out some upgrade options or learn about our Equipment Installment Plan which helps break down the costs of devices into manageable monthly payments.

 

Already have a new device? Learn how to Set up a new mobile device or visit SD card & device file transfer for details on how to transfer your personal data.

 

Still need help?

If you're having trouble with your device or it's just not working like it use to do, check out our troubleshooting pages or visit our Community forums for additional help.

 

You can also visit BlackBerry Knowledge Base or open the attached PDF user guide BlackBerry_Bold_9700_User_Manual.pdf below for additional support.

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