BlackBerry Curve 9360: Help and Support

By now you probably know all there is to know about your device, but if not, we've got you covered with some basic info below.

 

 

Device buttons and key features

Get a little refresher about the different buttons on your device as well as some of its key features.

 

Buttons

button+functions.png

 

Icons

screenshot 1.png

Battery status indicators

screenshot 2.png

Home screen status indicators

screenshot 3.png

Message list status indicators

 

screenshot 5.png

Phone status indicators

screenshot 6.png

Calendar status indicators

screenshot 7.png

screenshot 8.png

Wireless coverage indicators

screenshot 9.png

screenshot 10.png

 

Indicators

To understand what the status light indicators and charging lights mean, refer to the following:

 

  • Green: You are in a wireless coverage area.
  • Blue: Your phone is connected to a Bluetooth-enabled device.
  • Red: A new message has arrived and your selected profile is set to notify you using the flashing LED.
  • Amber: The battery power level for your phone is low, or your phone is turned off and is charging.

 

Key Features

  • Screen Size: 2.44
  • Wi-Fi Calling: Yes
  • NFC: Yes
  • Platform: BlackBerry
  • Software: BlackBerry 7.0

 

User guide

Check out the attached PDF user guide BlackBerry_Curve_9360_User_Manual.pdf to find basic step-by-step procedures for your device.

 

Back up and restore

When you restore data to your BlackBerry device, all files that are stored on your device are deleted before the backup file is restored.

 

Backup

  1. Connect the device to a computer using a USB cable.
  2. In the BlackBerry Desktop Software, click Device.
    6.0+click+device.png
  3. Click Back up.
  4. Perform one of the following actions:
    1. To back up all data, click Full Backup.
    2. To back up all data except e-mail messages, click Quick Backup.
    3. To select which types of data to back up, click Custom Backup and select the checkboxes next to the desired data.
      6.0+backup+options.png
  5. If desired, click Files saved on my built-in media storage.
  6. Click Back up.
    6.0+click+backup.png
  7. Click close once the backup is complete.
    Backup+complete.png

 

Restore

  1. Connect your device to your computer using a USB cable.
  2. In BlackBerry Desktop Manager, click Device.
  3. Click Restore.
  4. Select the backup file you want to use.
  5. Perform one of the following actions:
    • To restore all data, click Full restore.
    • To select which data you want to restore, click Custom restore and select the checkboxes for the desired data. See KB03974 for details.
    • To restore data to built-in media storage, select the Files saved on my built-in media storage checkbox.
  6. If the backup file is encrypted, enter the password.
  7. Click Restore.

 

Reset your device

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It doesn't delete data stored on the SIM card or SD card.

 

Master reset with settings menu

  1. Back up all necessary data that is on the internal memory (and on the memory card, if you wish to erase the card also).
  2. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  3. Scroll to the All panel and tap the Options icon.
  4. Scroll to and tap Security.
  5. Tap Security Wipe.
  6. To choose which data will be wiped, select or clear the check boxes next to the following options:
    • Emails, Contacts, etc.
    • User Installed Applications
    • Media Card
  7. Enter blackberry in the text field.
  8. Tap Wipe Data.

 

Memory and SIM cards

 

SIM card

  1. Lift and remove the back cover.
    remove cover.png
  2. Remove the battery.
  3. Slide the SIM card into the SIM card holder with the gold contacts facing down and the notched corner of the SIM facing out of the slot.
    InsertSIM.png
  4. Replace the battery.
    insert battery.png
  5. Replace the back cover.

 

Memory card

  1. Lift then remove the back cover from your phone.
    remove cover.png
  2. Remove or insert the memory card into the memory card holder with the golden contacts facing down.
    memory card.png
  3. Replace the back cover by inserting the tabs first and pressing down.

 

Network settings

 

Change band

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and select the Options icon.
  3. Select Networks and Connections.
  4. Select Mobile Network.
  5. Select Network Mode.
  6. Select one of the following options:
    • 2G: Use only 2G connection speed.
    • 3G/4G & 2G: Automatically switch between connection speeds depending on the quality of the connection.

 

Manual network selection

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and select the Options icon.
  3. Select Networks and Connections.
  4. Select Mobile Network.
  5. Select Network Selection Mode.
  6. Select Manual.
  7. The phone will scan for available networks.
  8. Scroll to and select the desired network.

 

Turn on/off data roaming

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and select the Options icon.
  3. Select Networks and Connections.
  4. Select Mobile Network.
  5. Select While Roaming.
  6. Select one of the following options:
    • On
    • Off
    • Prompt

 

Turn on/off mobile data

We're sorry, but there is no option to turn on/off mobile data.

 

Turn on and connect to Wi-Fi

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and select the Manage Connections icon.
  3. Scroll to and select Wi-Fi Network.
  4. If prompted, select Turn on Wi-Fi to turn on Wi-Fi and scan for available networks.
  5. Scroll to and select the desired network.
  6. If required, enter a passphrase.
  7. Select Connect.
    • Note: Many public Wi-Fi networks require a log in. If prompted about HotSpot log in, select OK. This launches a Web page to log into the Wi-Fi provider's network.
  8. If required, enter the requested security information.

 

APN settings

  1. If necessary, touch the bottom of the Home screen to expand the Applications panel.
  2. Scroll to the All panel and select the Options icon.
  3. Scroll to and select Device.
  4. Scroll to and select Advanced System Settings.
  5. Scroll to and select TCP IP.
  6. Enter the following information:
    • APN: epc.tmobile.com
    • Username: <blank>
    • Password: <blank>
  7. Press the Menu key.
  8. Scroll to and select Save.

 

Upgrade your device

You've probably been through a lot with your device and although it's tough to say goodbye, it just might be time to say your farewells and get a new device. Check out some upgrade options or learn about our Equipment Installment Plan which helps break down the costs of devices into manageable monthly payments.

 

Already have a new device? Learn how to Set up a new mobile device or visit SD card & device file transfer for details on how to transfer your personal data.

 

Still need help?

If you're having trouble with your device or it's just not working like it use to do, check out our troubleshooting pages or visit our Community forums for additional help.

 

You can also visit BlackBerry Knowledge Base or open the attached PDF user guide BlackBerry_Curve_9360_User_Manual.pdf below for additional support.