Here’s what you need to know about making a payment on your T-Mobile account.
On this page:
|Payment Type||Payment Method|
T-Mobile retail store
|Paper check||Mailed payment|
The general time frame for a payment to show on your T-Mobile account depends on the payment type, and payment method.
- Payments made on MyT-Mobile, T-Mobile app, automated call payment system, customer care or in a T-Mobile retail store usually post right away but can take up to two hours.
- Mailed payments, including money orders, post to your T-Mobile account within 10 days from the mailing date.
- Online payments offered through your bank or other online companies, not T-Mobile.com, usually post to your account within seven days.
Made a payment in error? Contact your bank to ask for a stop payment. T-Mobile can't stop your payment once it's been submitted.
- Authorization holds can be applied to credit or debit card payments made through our automated call payment system, customer care, MyT-Mobile, and T-Mobile app.
- Only your financial institution can help with releasing a hold, not T-Mobile. In most cases the bank will automatically release funds within three business days, this period can vary depending on each financial institution's policy.
- We can't accept credit or debit card payments if the bank statement is mailed to another country other than the United States.
- Payments are immediately sent to your bank for processing, it can take up to 72 banking hours to show withdrawn from your bank account.
- Checks that are returned for insufficient funds, will be sent one more time to get the funds from your bank account before charging a fee.
- Electronic check payments and paper checks are not accepted for No Credit Check accounts, Prepaid accounts, or in retail locations.
- A check or money order can be mailed. Do not send cash.
- Your T-Mobile account number must be written on all payments to post to your account correctly.
- Payments are sent to your bank the same day they are received.
You can pay your bill in-store with cash or mail a money order if your account is set to certified funds only.
- Fraudulent payments happen when an unauthorized person uses your checking/savings account or credit/debit card information.
- To resolve the issue, dispute the unauthorized payment(s) through your financial institution directly, not T-Mobile.
- This helps prevent other unauthorized transactions, and your bank can address any unauthorized transactions fees.
- The Federal Trade Commission (FTC), has steps you can take to help protect yourself.
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