FamilyMode Home Base

Use this document to set up the FamilyMode Home Base to your wireless network.

 

 

 

About FamilyMode Home Base

  • Home Base allows you to manage every connected device on your wireless network at home.
  • Home Base works by pairing directly with your router and inspecting all the data that comes through your home network.
  • You will need to use the FamilyMode app to control all connected devices.
  • Has the ability to control laptops, smart TV's, game consoles and anything else connected to your wireless network.
  • Cost: $20.00

 

Setup

Set up the Home Base to your wireless network to begin monitoring all devices that are connected and using your wireless internet.

 

  1. Ensure your router is compatible with Home Base. For additional details, you can visit the manufacturer's website.
  2. Connect the Home Base to a power supply, then connect to the wireless router.
  3. Open the FamilyMode app, then tap Menu.
  4. Tap Set up Home Base.
  5. Make sure the device is connected to the same wireless router as the Home Base, then tap Continue.
  6. Follow the additional prompts on the device to pair the Home Base with the wireless network.

 

Wireless devices

When you set up the Home Base, you’ll have access to a whole new group of connected devices to manage with FamilyMode app.

 

Wi-Fi Devices Are Unmanaged By Default

Wi-Fi devices discovered by Home Base will be set to Unmanaged when they join, meaning that FamilyMode won’t interact with their Internet connection at any point. If you assign one to a Profile, it’ll be managed just like your mobile devices on your home network.

 

The Home Profile

The Home Profile is where all shared family devices live. You set a baseline Filter, plus any OffTimes or BedTimes to apply to all these devices. You can use this Home Profile any way you’d like by assigning the devices that make sense for your home.

 

Network Gear & Smart Home Devices

Leave all network gear and smart home devices Unmanaged. Any interference with Home Base may cause unexpected issues with these utilities and services. So, make sure that mesh Wi-Fi extenders and network fabric, as well as Internet of Things (IoT) devices like smart appliances, are never assigned to a Profile.

 

LED indicators

You can see what each LED indicator means on your Home Base here:

 

  • Solid light: Home Base is on and paired with your device
  • Solid off: Home Base is not on
  • Slow blinking light: Home Base is powered on, but not paired to your device
  • Quick blinking light: Home Base either is resetting, has a low battery or other internal errors

 

Performing a factory reset

Make sure that Home Base is powered on, and then locate the power button. To perform a factory reset do the following. Make sure you hear the power button click and then start your count. Make sure you are counting a full five seconds.

 

  1. Hold the Power button down for 5 seconds
  2. Release the Power button.
  3. Hold the Power button down for 5 seconds.
  4. Release the Power button.
  5. Press the Power button once and then release.

 

 

Guest networks, mesh networks, and Wi-Fi extenders

 

Guest networks

  • Many routers have the ability to broadcast a main network and separate guest network. Guest networks are unique networks with their own names and passwords, though they originate from the same hardware.
  • The main benefit of using a guest network is that it allows folks to provide guests with Internet access in a home, office, other location while also protecting the security of their normal network.
  • Because it is a totally separate network, folks who join a guest network are isolated from the main network and won't be able to see devices or shared services (like printers) in use on the main network. Under most circumstances, you can still use your guest network with the Home Base paired to your main network. There are, however, a few things to keep in mind:
    • The Home Base will not manage the guest network. Because the guest network is totally separate, the Home Base will not see any Internet activity on that network.
    • Use a password to prevent getting around your Home Base. This will prevent unauthorized users from accessing your guest network without permission. Only give the guest network password to people who you don't want your Home Base to manage.
    • Some routers have guest networks that are incompatible with the Home Base. While many routers offer guest networks that work well with the Home Base paired with the main network, there are a few routers with known incompatibilities.
  • The Home Base is able to pair to a guest network that is broadcasted over the 2.4GHz band.
    • Some dual-band routers have the ability to broadcast guest networks on both the 2.4GHz and 5GHz bands, and your Home Base will be able to manage traffic over both bands. But, the Home Base will only pair with the 2.4GHz network.
    • The Home Base will not manage Ethernet connections if paired with a guest network.

 

Mesh networks

  • The Home Base works with a majority of mesh network systems, but occasionally they can create issues during setup.
  • When you're initially setting up the Home Base, you might need to separate the 2.4GHz and 5GHz bands and power down your mesh networks satellite units, while leaving the main gateway up. Your gateway unit is the one that is connected to your home's modem via an Ethernet cord.
  • Satellite units might connect to it via ethernet, or more likely, via a mesh wireless network. Pair your Home Base to the 2.4GHz network, and then plug it in via ethernet. Afterward, you can bring your satellite units back up. Just make sure to set them as "Unmanaged" if they appear in the FamilyMode app's device list.

 

Wi-Fi extenders

  • We do not recommend pairing the Home Base with an extender's Wi-Fi network if you have the option.
  • If you have an extender on your network and are having issues setting your Home Base up, try powering off the extender temporarily until your Home Base is paired. Then plug your Circle device directly into your router using the provided ethernet cord and power on the extender.
  • Don't pair your Home Base with a Wi-Fi network that has the same name as your normal network but with an added "_EXT". That's the extender's network, and pairing to that will mean your Home Base can't see the rest of your network.

 

FamilyMode & DIGITS are incompatible; pausing Internet while using DIGITS could prevent calls from going through, including calls to 911. Qual'g T-Mobile plan, App install on all devices, & iOS/Android device req'd. Filters may not block all content you consider objectionable & may not filter some secured (HTTPS) traffic. Home Base: Compatible WI-FI router req'd. Coverage may not be available in some areas. Location information provided is approximate & may not always be available. Monitored device must be turned on & have location services enabled. Use FamilyMode as intended; App terms apply. See Privacy Policy & Terms and Conditions (including arbitration provision) at T-Mobile.com for additional information. FamilyMode is a trademark of T-Mobile USA, Inc.

 

Router compatibility

Below are routers by the manufacturer that are compatible and incompatible with Family Mode, and those that require special handling/instructions. For additional details, you can visit the manufacturer's website.

 

Routers compatible with FamilyMode

Router ManufacturerRouter Name
Actiontec / Telus

T1200 VDSL

T2200H VDSL

Amped

AC1750 (TAP-R3)

AC1750 (RTA1750)

Apple

Airport Express

Airport Extreme

Asus

AC1900 RT-AC68U

N900 RT-N66U

RT-AC3200

Belkin

N450 DB

N600 DB

AC750 DB

AC1200 DB

AC1750 DB

BellHome Hub 3000 / Sagemcom Fast 5566
D-Link

AC750 DIR-810L

AC750 DIR-818L W/D

AC1200 DIR-842

AC1700 DIR-859

AC1700 DIR-868L

AC1900 DIR-879

AC1900 DIR-880L

EuroEuro v2
Jensen Scandinavia

Airlink 1000AC

Airlink 3000DG

Airlink 59300

Lynx 5000

Lynx 7000

Lynx 9000

GoogleGoogle Wi-Fi
Linksys

AC1750 EA6500

AC1900 EA6900

AC5400 EA9500

N300 E1200

N750 E3500

WRT1200AC

WRT1900ACS

Netgear

AC750 R6050

AC1200 R6100

AC1200 R6220

AC1750 Nighthawk R6700 (v1)

AC2300 Nighthawk R7000P/R6900P

AC1900 Nighthawk R7000/R6900

AC3200 Nighthawk X8 R8000

AC3000 Nighthawk X6 R7900

F5605v2

Orbi

WPN824v2 RangeMax

TP-Link

N450 TL-WR1043ND v2

N600 TL-WDR3600 v1

AC1750 Archer C7 v2

AC1750 Archer C8 v1

AC1900 Archer C9

Ubiquiti

AmpliFi HD Mesh Router / System

 

 

Routers incompatible with FamilyMode

Router ManufacturerRouter Name
Actiontec / Telus

T3200 VDSL

T3200M

AsusSRT-AC1900 (OnHub)
EuroEuro v1
Google

OnHub TGR-1900 (TP-Link)

OnHub SRT-AC1900

Huawei / Talk Talk

HG635

HG639

Netgear

AC3000 Nighthawk X6S R7900P

AC4000 Nighthawk X6S R8000P

Open Mesh

OM2P

OM2P-HS

TP-LinkTGR-1900 (OnHub)

 

Special handling/instructions required

 

Router ManufacturerRouter NameSpecial Instructions
Asis

N600 RT-N56U

NAT Acceleration must be turned off.
CalixSRT-AC1900 (OnHub)Contact the manufacturer for assistance.
Cisco

DPC3941T

Security settings must be set to medium or low.
Hitron

Coda-4582

Must be connected over wireless.
Linksys

AC1900 EA7500

AC4000 EA9300

Velop Whole-Home Mesh Wi-Fi

AC2600 Max-Stream EA8500

  1. Connect a computer to a Wi-Fi network originating from your Linksys router.
  2. Open a web browser and log in to your router's management interface at linksyssmartwifi.com.
  3. Select Connectivity > Administration tab.
  4. Uncheck the Express Forwarding box, then click Apply.
  5. Wait for the router to reboot.
  6. After a few minutes, your router will be ready to work with Home Base.
LinksysN600 EA2500The guest network must be disabled.
LinksysAC2400 EA8350

Home Base will not properly function unless the 5GHz radio is disabled. Home Base can only manage wireless devices that are connected on the 2.4GHz band, and all devices connected over Ethernet must be assigned as Unmanaged Devices.

Motorola / Arris

TG3482G (Comcast/Xfinity XB6 Wireless Gateway)

Home Base will not properly function unless the 5GHz radio is disabled. Home Base can only manage wireless devices that are connected on the 2.4GHz band, and all devices connected over Ethernet must be assigned as Unmanaged Devices.
Motorola / ArrisNVG589Disable IP Passthrough and set up over Ethernet.
Motorola / ArrisPace 5268 AC (AT&T)Review this article before router setup.
Netgear

AC1600 R6250

AC1750 R6400

N600 WNDR3400

The guest network must be disabled.
Netgear

AC2350 Nighthawk X4 R7500

AC2350 Nighthawk X4 R7800

Nighthawk XR500

Home Base will not properly function unless the 5GHz radio is disabled. Home Base can only manage wireless devices that are connected on the 2.4GHz band, and all devices connected over Ethernet must be assigned as Unmanaged Devices.
NetgearN600 WNDR3400For the routers with a guest network incompatibility, we recommend disabling the guest network altogether.
SynologyRT2600acHome Base will not properly function unless the 5GHz radio is disabled. Home Base can only manage wireless devices that are connected on the 2.4GHz band, and all devices connected over Ethernet must be assigned as Unmanaged Devices.
TP-Link

AC2600 Archer C2600

Talon AD7200

Home Base will not properly function unless the 5GHz radio is disabled. Home Base can only manage wireless devices that are connected on the 2.4GHz band, and all devices connected over Ethernet must be assigned as Unmanaged Devices.
Xfinity / ComcastXB6 Wireless Gateway (Arris TG3482G)Home Base will not properly function unless the 5GHz radio is disabled. Home Base can only manage wireless devices that are connected on the 2.4GHz band, and all devices connected over Ethernet must be assigned as Unmanaged Devices.
ZyxelC3000ZMust be connected over Ethernet to the Home Base.

 

 

Related pages

 

FamilyMode

FamilyMode app

FamilyMode notifications