Set up your Customer PIN/Passcode

Whether it's been a few months since updating your Customer PIN/Passcode and it's time for a change, or if you've never set one up, we have you covered!

 

 

PIN/Passcode requirements

This number must have 6-15 non-sequential numbers and cannot be any of the following:

 

  • Sequential (such as 3456789)
  • Repeating (such as 4444)
  • The beginning or end of the mobile number
  • A mobile number on the account or the Billing Account Number
  • Federal tax ID number, Social Security number, or date of birth

 

What's it used for?

Both the Primary Account Holder (PAH) and Non-PAH will be asked to set a PIN/Passcode.

 

  • Only the PAH is able to set the PIN/Passcode used for verification when calling Care.
  • When a Non-PAH sets a PIN/Passcode through My T-Mobile, it's not used for caller verification with Care.
  • The PIN/Passcode is not used as the password for your My T-Mobile login.

 

 

Set up your PIN/Passcode on My T-Mobile

  1. Log in to My T-Mobile.
  2. Choose a verification method (Text message or Security questions).
  3. Click Next.
  4. Follow the prompts based on the verification method selected. Once complete, you can set up your PIN/Passcode.
  5. On the Set Your PIN/Passcode screen, enter the desired PIN/Passcode and click Next. You will be directed to the My T-Mobile home page.

 

 

Manage or update your PIN/Passcode on My T-Mobile

  1. Log in to My T-Mobile and click PROFILE.
  2. Click T-Mobile ID.
  3. Click Edit next to PIN/Passcode.
  4. If you haven't already verified a One-Time PIN, choose a verification method (Text message or Security questions).
    1. Click Next.
    2. Follow the prompts based on the verification method selected. Once complete, you can set up your PIN/Passcode.
  5. Enter your new PIN/Passcode in the New PIN/Passcode field and then re-enter it in the Re-enter PIN/Passcode field.
  6. Click Save.