Self-service options in the automated call system

The automated call system takes payments, provides usage balances, and more. You can speak a short phrase or ask for a rep. Just dial 611 from your T-Mobile phone and your there!



Self-service options

You can complete the following and more in the automated call system by speaking the key words listed below:


  • Ask for account and EIP balances
  • Ask for recent account events
  • Change an address
  • Change their billing format
  • Change their mobile number
  • Check usage information
  • Get their billing cycle end date
  • Make a payment
  • Set up a payment arrangement
  • Request a copy of their bill
  • Set up or change AutoPay
  • Voluntary suspend or restore


If you verify and validate a One Time PIN (OTP), you will be able to change these additional items:


  • PIN (NCC / Pay in Advance)
  • SIM Card (Postpaid / NCC)
  • Billing Address (Postpaid / NCC)