Change your billing cycle & due date

Thinking about changing your billing cycle and due date? We want to make sure you're aware of all the impacts first, so check out the info below. If after reviewing you'd still like to make the change contact us to get started.

 

 

Who's eligible

  • Postpaid accounts are eligible to change their billing cycle, and due date once per account lifetime.
  • This change can only be requested by the account holder.
  • Your account bill payments must have been made on time for the last 6 months.
  • If you're receiving a service discount on your account for a military branch of service, company, organization, or government agency, you're not able to change your billing cycle, and keep your discount.
  • Keep in mind, your new billing cycle close date must be at least 10 days before, or after, your current bill close date.

 

Bill Current account impacts

With a Bill Current account, your account is billed for your billing cycle, and your due date for these charges is within that same bill cycle. Check out the info below to see what will happen to your account if you change your billing cycle and due date.

 

  • As you are billed just after your billing cycle begins, you will have 2 bill payments due in a short amount of time if you move your account to a new billing cycle.
  • Your next bill will be larger as it will include a full month of charges for your new billing cycle, and prorated charges for your current bill cycle.
  • Automatic bill credits for service promotions are not applied to prorated charges, these will continue the next full billing cycle after your cycle change.
  • All bills afterward will be 1 month’s charges, with your new billing cycle and due date.
  • Installments for Extended Payment Schedules will be included on each new billing statement, including those prorated due to the billing cycle change.
  • Equipment Installment Plans and JUMP! on Demand monthly device charges will not be prorated. You will see an installment on each new, full billing statement.
  • If you are set up on AutoPay, your payments will automatically process according to your original due date, and your new due date once your cycle change goes into effect.

 

 

Bill Arrears account impacts

With a Bill Arrears account, you are billed, for charges within your billing cycle, but you pay after the end of that cycle. Check out the info below to see what will happen to your account if you change your billing cycle and due date.

 

  • Your next bill will be for your old billing cycle.
  • The following bill will be a smaller prorated bill, as it will be for a partial billing cycle, covering only the time from the end of your old billing cycle to the beginning of your new one. It will reflect your new bill due date.
  • This means that to move to a new billing cycle, you will have 2 bill payments due in a short amount of time.
  • Automatic bill credits are not applied to prorated charges, and will continue the next full bill cycle after your cycle change.
  • All bills afterward will be for 1 month's charges, for your new billing cycle and due date.
  • Installments for Extended Payment Schedules will be included on each new billing statement, including those prorated due to the billing cycle change.
  • Equipment Installment Plans and JUMP! on Demand monthly device charges will not be prorated. You will see an installment on each new, full billing statement.
  • If you are set up on AutoPay, your payments will automatically process according to your original due date, and your new due date once your cycle change goes into effect.

 

 

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