4G LTE CellSpot performance message

If you were sent a text message about your 4G LTE CellSpot, don't worry! We have everything you need right here.


Your 4G LTE CellSpot is not working properly and may be affecting your voice calls and data speeds. Take your device to a store today or contact us for help.




Why did I receive this message?

The T-Mobile network engineering team have identified an issue with your device that may be causing it to drop the data connection or occasionally reboot itself.


What do I do next?

Take your device to a store today or contact us for a free replacement.


What is the process?

In the retail store, we will return the device for you and give you a free replacement in store if available. If there is no stock, one will be ordered and shipped directly to you.


When you contact us online or over the phone to return your old device, you will be sent a return label to return the device.  We will also process an exchange that will be shipped directly to you.


Will there be any charges?

No, the device, return shipping and shipping of the new device will be waived.


What are the benefits of having a CellSpot?

The T-Mobile 4G LTE CellSpot is a simple plug & play dedicated 4G LTE mini-tower in your home or small office.  If you have no wireless coverage or spotty coverage, it can provide improved indoor 3G/4G/LTE coverage for more dependable voice calls and more consistent data speeds, for up to 16 simultaneous callers.