While we encourage you to use the T-Mobile Content Transfer app to transfer all your data from one phone to another, this document offers additional tips to help you get up and running on your new phone. Some steps may use a lot of data, so use Wi-Fi when available.
Android apps cannot transfer to Apple iOS, unfortunately. However, a developer may have made a version you can purchase/download for your new phone. Head over to the App Store to search for a similar app.
On the old device
Check your contacts are saved on the Gmail account. Contacts saved on the internal storage do not transfer.
On the new device
- Set up the same Gmail account you used previously.
- Choose to sync Contacts and Calendar.
You can use Google Photos to backup photos on your old phone and restore them to your new phone.
- T-Mobile Store: Some retail stores can transfer contacts, calendar, pictures, and videos for you.
- Computer: If you have a computer available, you can copy pictures and videos to the computer, and then to the new device. See your phone's common procedure page for steps to backup & restore using a computer.