Past due account changes

We understand that sometimes you may need extra time to pay your bill. Keep in mind you will be limited to what account changes you can make when your account is past due.

 

Payment arrangements may be available for consumer postpaid customers who need additional time to pay their bill.

 

 

Active account

 

Changes you can make on your consumer postpaid account when it's active with a past due balance.

  • Adding an authorized user
  • Address change
  • Bill cycle change
  • Cancel mobile number
  • Change your primary contact number
  • Device IMEI blocking/unblocking
  • Equipment exchange
  • Feature change
  • File equipment insurance claim
  • Lost/stolen suspension
  • Military suspension
  • Mobile number change
  • Rate plan change
  • Port out request
  • Remove corporate discount
  • SIM card change
  • Update incorrect SSN

 

The below changes can't be completed until your entire past due account balance is paid.

  • Accessory order
  • Account conversion
  • Adding a new line of service
  • Change of responsibility
  • Coverage device order
  • Equipment order
  • Equipment installment plan creation/transfer
  • Mobile device IMEI unlock
  • Port in request
  • Postpaid to prepaid conversion
  • Promotional offers & rebates
  • Seasonal suspension

 

 

Suspended account

 

Changes you can make to your consumer postpaid account when it's suspended due to non-payment.

  • Adding an authorized user
  • Address change
  • Cancel mobile number
  • Change your primary contact number
  • Lost/stolen suspension
  • Military suspension
  • Port out request
  • Remove corporate discount
  • Update incorrect SSN

 

The below changes can't be completed until your entire past due account balance is paid.

  • Accessory order
  • Account conversion
  • Adding a new line of service
  • Bill cycle change
  • Change of responsibility
  • Coverage device order
  • Device IMEI blocking/unblocking
  • Equipment order
  • Equipment exchange
  • Equipment installment plan creation/transfer
  • Feature change
  • Filing equipment insurance claim
  • Mobile device IMEI unlock
  • Mobile number change
  • Port in request
  • Postpaid to prepaid conversion
  • Promotional offers & rebates
  • Rate plan change
  • Seasonal suspension
  • SIM card change