How to change or adjust the display option for brightness
To raise or lower the screen brightness, follow these steps:
How to change, increase, or decrease the backlight duration
To increase or decrease the amount of time before the backlight dims, follow these steps:
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How to access the Help menu
To access the help documents on your phone, follow these steps:
How to find the IMEI
To find the IMEI, follow these steps:
How to check for Over the Air (OTA) updates
To check for available Over the Air (OTA) updates, follow these steps:
How to check the software version
To find the software version on your phone, follow these steps:
See Motorola Charm Software Update
How to turn on or turn off airplane mode
Airplane mode turns off the wireless radio. This allows you to use programs while travelling on an airplane, but not make or receive calls. To turn on airplane mode, follow these steps:
Using the Power key
Using the Settings menu
WAP push messages are supported but you cannot turn them off.
How to change the frequency of the band selection
To change the band selection, follow these steps:
How to use, turn on, or turn off data roaming
To use, turn on, or turn off data roaming, follow these steps:
How to perform a manual network selection to register on a network
Related error: 'Network unavailable'
To manually select the wireless network the phone connects to, follow these steps:
Note: The phone detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum.
How to perform a master reset
Important: A master reset restores the original factory settings and may erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. It does not erase data stored on the SIM card or memory card (if available). A master reset will erase all your data and require you to sign in again and go through set up screens.
To perform a master reset using the hardware keys, follow these steps:
Important: Before completing a master reset, confirm the customer has their MOTOBLUR User ID and Password if they intend to sign back inot their existing MOTOBLUR account! Completing a master reset will erase all data stored o the phone memory and reset settings to the factory default.
Note: Continue to hold down the X key until you see the phone go into recovery mode (screen with Android robot, Triangle, and exclamation mark).
Press the Return key.
Use the Volume Down, Left Arrow key, or the BACKTRACK to highlight Yes -- delete all user data.
Press the Return key to master reset and wipe all data.
When finished, you will be taken back to the Android System Recovery Utility screen.
Confirm reboot system now is highlighted, then press the Return key.
The device will power cycle, and then begin the normal boot up process.
Have the customer sign back into their MOTOBLUR account or Register a new account.
To clear the system cache to reset the phone, follow these steps:
How to perform a soft reset
A soft reset clears and shuts down all active programs. This can help when the phone is running slower than normal or not performing properly. To perform a soft reset, follow these steps:
How to change the default SIM PIN code
To change the default SIM PIN code, follow these steps:
We’re sorry, but this is not an available feature on your particular phone model.
How to turn on or turn off the security lock
Security lock causes the phone to lock when you turn it off. When you turn the phone back on, you must enter a password. To turn on or turn off the security lock, follow these steps:
How to turn on or turn off the screen lock
The screen lock displays a screen over the Home screen to prevent accidental touches.
To turn the screen lock on or off, follow these steps:
How to turn on or turn off the SIM PIN code
The SIM PIN code is used to protect the SIM from being used in other phones. When you enable the SIM PIN code, the phone prompts you to enter the code after turning it on. To turn on or turn off the SIM card lock, follow these steps:
How to enter a PUK code
If you enter the PIN code incorrectly several times in a row, the phone blocks you from attempting again. To enter a PUK code and unblock the PIN, follow these steps:
Important: You must call T-Mobile Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.
How to enter a Mobile Device unlock code
The Mobile Device unlock code allows the phone to use a SIM card from another wireless carrier. To enter the Mobile Device unlock code, follow these steps:
Important: Stop if you receive an error message while performing the instructions below. The phone locks permanently if you enter the incorrect code multiple times.
How to set the alarm clock
To set the alarm clock, follow these steps:
How to turn on or turn off automatic update of time and date (NITZ).
Automatic update of time and date (NITZ) checks for the correct time while the phone turns on. To turn on or turn off NITZ, follow these steps:
Note: When you enter a different time zone and turn on your phone, it automatically updates to the new time. This feature is network-dependent and may not be available in all areas.
How to set or change the time and date
To set the time and date, follow these steps:
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