Nest app

Nest is an app for Android and iOS devices used to control your Nest Security Pack.

 

 

 

About the app

  • Allows you to view and control all your devices included with Nest Security Pack
  • Can also use with other Nest devices. Additional devices may require a separate Nest subscription
  • Requires Android 4.1 or iOS 9 or later
  • Also needs an active internet connection through Wi-Fi or cellular

 

App.png

 

Nest account support

 

Create Nest account

  1. Open the Nest App and tap Sign up.
  2. Enter your email address and desired password.
  3. Read and agree to the Terms of Service.
  4. Check your email for a "Welcome to Nest" email. Open it and click/tap the link to activate your account.

 

Sign into Nest app

  1. Open the Nest App
  2. Enter your email address and password
  3. Tap Sign in.

 

Change Nest Account email address

  1. In the Nest app, tap the Menu icon that looks like a V.
  2. Tap Account > Manage Account > Account Security > Email address.
  3. Enter your new email address and current account password, then tap to send the email.
  4. Check your email for an email from account@nest.com. Open it and click/tap the link to verify your new email address.

 

Reset password

  1. In a web browser, visit https://home.nest.com/
  2. Click Forgot Password.
  3. Enter your email address and click reset password.
  4. Follow any additional prompts to complete the reset process. You may need to complete 2-factor SMS authentication or click a link in your email.

 

Delete Nest account

  1. In the Nest app, tap the Menu icon that looks like a V.
  2. Tap  Account > Manage Account > Delete Account.
  3. Confirm you wish to delete your account.
  4. Check your email for an email from account@nest.com. Open it and click/tap the link to complete the delete.

 

Add new devices

 

Add Nest Guard

  1. Open the Nest app.
  2. Tap the Add New + on the home screen.
  3. Scan the QR code or tap Continue without scanning > Nest Guard.
  4. Follow the Nest app’s instructions.
  5. Install your Nest Guard. Check out Nest Security Pack for additional details.

 

Add Nest Detects / Tags

  1. Open the Nest app.
  2. Tap Settings > Add Product.
  3. Scan the QR code or tap Continue without scanning and choose what product you're setting up.
  4. Follow the Nest app’s instructions.
  5. Install your Nest Detect. Check out Nest Security Pack  for additional details.

 

Add camera

  1. Open the Nest app.
  2. Tap Settings > Add Product.
  3. Place the Nest Cam Indoor's QR code in front of your phone/tablet camera, in the on-screen box.
    • Tap Help Me Find The Code if you can't find the QR code
    • Make sure you're in a well-lit area and your shadow doesn't block the code
    • Start with the QR code about a foot away from your camera and slowly move it closer
    • You can also tap Continue without scanning to manually enter the serial number and entry key.
  4. Write down your Nest Cam Indoor's serial number and entry key and store it in a safe place. This will allow you to reinstall the Cam at a later date without the QR code, in case it's not easily accessible.
  5. Pick a room name from the list that matches your Nest Cam's location.
  6. If you haven't already, plug in your camera.
  7. Tap your home Wi-Fi network and enter the password if prompted.
  8. Make sure you see video in the app.
  9. Mount your camera. Check out Nest Security Pack  for additional details.

 

Remove device

  1. Open the Nest app.
  2. Tap Setings on the home screen.
  3. Scroll to the bottom and tap the device you're removing.
  4. Tap Remove.

 

Nest Cam Indoor

Watch video

You can only use the Nest app to view video.

 

  1. In the Nest app, tap your camera's video preview.
    • You'll see the live video stream on your screen.
    • You can also scroll through your timeline to watch recorded videos.
    • A grey dot/bar means motion was detected outside the Activity Zones.
    • Colored dots/bars mean motion was detected in the Activity Zone of the same color.
  2. Tap the Talk and Listen microphone to speak with anyone near the camera. If you don't see the microphone, tap Go Live.

 

Change Night Vision settings

  1. In the Nest app, select the desired camera.
  2. Tap Settings > Night Vision.
  3. Choose from the following options:
    • Off
    • Auto
    • Always On

 

Set up Activity Zones

With Activity Zones, you can define up to four areas of interest in your camera’s view and get notified when there’s motion there.

 

  1. On a computer web browser, log into your Nest account at home.nest.com.
  2. Select the camera you're making an Activity Zone for.
  3. Click the Activity Zones icon that looks like a square in the lower right corner.
  4. Click Create.
  5. Use your mouse to click and drag the eight points to change the shape of the zone.
  6. Click the colored circle in the lower left to choose your color.
  7. Enter a name for the Zone in the bottom left corner and click Done.

 

Edit Activity Zone

  1. On a computer web browser, log into your Nest account at home.nest.com.
  2. Click the Activity Zones icon that looks like a square in the lower right corner.
  3. Click Edit and select the zone you want to edit.
  4. Make any changes to the Zone, then click Done.

 

Automatic door Activity Zones

  • If your camera sees a door, it can automatically create an Activity Zone for it.
  • The Nest app will let you know if one was created. This usually happens within 24 hours of adding a camera.
  • To change or delete the Activity Zone, you must use the Nest website on a computer.

 

Get alerts for Activity Zones

  1. In the Nest app, click the desired video stream.
  2. Tap Settings > Notifications.
  3. Tap the Activity Zone name to toggle alerts on or off.

 

Change Wi-Fi band

  1. In the Nest app, tap Settings > Home Info > Home Wi-Fi Help.
  2. Tap the Nest product you want to update, then tap Update settings.
  3. Follow the on-screen instructions to select the correct network.

 

Nest Detect

View and change the Nest Detect settings:

 

  1. Open the Nest app.
  2. Tap Security > Settings and tap the desired Detect.
  3. Choose from the following options:
    • Open Tone: When enabled and the alarm set to Off, Guard will sound a friendly tone when someone opens a door or window.
    • Check Setup: Goes through the setup process again. Use if the device can't tell whether a door/window is open or closed.
    • Placement: Lets you enter in a label and information about the device placement, like the room it's in and if it's connected to a door/window/wall.
    • Learn about Nest Detect: Learn more about your Nest Detect.
    • Technical info: Information like the serial number and software version.
    • Remove Detect: Removes a Detect from the Nest app.

 

Nest Guard

 

Arm/Disarm Nest Guard

  1. Open the Nest app.
  2. Tap Security.
  3. Drag the slider to the desired status:
    • Alarm off (left icon)
    • Home and Guarding (middle icon)
    • Away and Guarding (right icoon)

 

Nest Guard

 

Arm/Disarm Nest Guard

  1. Open the Nest app.
  2. Tap Security.
  3. Drag the slider to the desired status:
    • Alarm off (left icon)
    • Home and Guarding (middle icon)
    • Away and Guarding (right icoon)

 

Change alarm countdown time

  1. Open the Nest app.
  2. Tap Security > Settings > Alarm Options.
  3. Tap either Home and Guarding or Away and Guarding.
  4. Choose how long to wait until the alarm sounds. If you choose No delay, the alarm will sound immediately.

 

Quiet Mode

When Nest Security Pack is set to Home and Guarding, you can use Quiet Open to open a door or window without the alarm going off by pressing the button on the Nest Detect that you want to use. To turn Quiet Mode on or off, follow these steps:

 

  1. Open the Nest app.
  2. Tap Security > Security Levels.
  3. Tap to enable or disable Quiet Mode.

 

Reduced Motion Sensitivity

  • Use this to help avoid false alarms due to pets.
  • Make sure the Nest Guard is placed above the dog's head.
  • In the Nest app, tap Settings to enable Reduced Motion Sensitivity.