Nest Security Pack from T-Mobile

The Nest Security pack is not available to order anymore.

 

If you want help with Nest Security Pack you purchased from T-Mobile, we have you covered below. For help with other Nest products, see Nest Support.

 

 

Set up a Nest Security Pack

Get to know your Nest security device

The Nest Security Pack is a home security system that was formerly sold by T-Mobile.

 

  • Included a Nest Cam Indoor, two Nest Detect sensors, two Nest Tags, and a Nest Guard with keypad and motion sensor.
  • Requires: In-home Wi-Fi internet connection. T-Mobile service can be used as a backup connection.
  • Plan & cost: Add the  T-Mobile + Nest Aware plan for cellular backup at $15/month.
  • SIM card: The Nest Guard has a built-in wholesale SIM card that you can associate with a T-Mobile SIM number. It cannot be removed or changed.
  • You can combine it with other Nest products for a complete connected home. Additional subscription through Nest may be required.
  • Nest handles advanced troubleshooting and device replacement.

 

Diagrams & Images

  • Nest Guard

    Nest Guard.png

     

    Info button on Nest Guard

    • If the info button lights up, something's going on with your system. Press the button and Nest Guard will tell you what it is.
    • A red light means there's an issue that prevents Nest Guard from arming.

     

    Panic button on Nest Guard

    • Nest Guard’s panic button can also sound the alarm.
    • Press and hold the button until the alarm sounds. The light ring will also turn red.
    • If you release the button early, the alarm won’t sound.
  • Nest Detect

    Nest Detect.png

  • Nest Cam Indoor (with lights)

    Nest Cam.png

 

Set up your Nest security device or replacement

Setup guide

Before you mount/place your devices

  1. Register for your T-Mobile ID. You'll need to log into My T-Mobile and get your Nest Security Pack phone number.
  2. Download and install then Nest app.
  3. Create a Nest account or sign into your existing one.
  4. Add your devices in the Nest app.
    1. Start with Nest Guard,
    2. Followed by the Nest Detects or Tags,
    3. Then the Nest Cam Indoor last.
  5. Follow the on-screen steps to finish setting up your devices, like choosing which camera you're using.
  6. Within 48 hours, Nest will send an email to confirm that your Cellular Backup and Nest Aware service is active.

 

Nest Guard

  1. Find a good place to put your Nest Guard.
    • You'll want a place with good Wi-fi signal.
    • It should be placed on a flat surface 28-42 inches above the floor within 2 feet of the edge.
    • The motion sensor should face front.
  2. Plug in the Nest Guard.

 

Nest Detect

  1. You can place a Nest Detect on a door, on a window, or on a wall
    • Doors will detect motion in the room or open/close
    • Window only detects open/close
    • Wall only detects motion in the room
  2. It must be mounted between 5 feet and 6 feet 4 inches above the floor. Higher or lower decreases detection range and causes more false alarms
  3. It can sense motion in the room up to 15 feet away
  4. Check out the user guide for additional installation details.

 

Nest Cam Indoor

  1. Plug in the Nest Cam Indoor. You'll want a place with good Wi-Fi signal.
  2. Mount your camera. Check out the user guide for additional details. There are several ways to mount:
    • Place it on a flat horizontal surface
    • Attach it to a metal surface with the built-in magnet
    • Attach to a wall or ceiling with the included mounting plate.
Set up a replacement device

If you receive a replacement Nest device, you'll need to deactivate your previous device before you can install the new one. This does not cancel service with T-Mobile.

 

  1. Remove your existing device from the Nest app.
  2. Add your replacement device in the Nest app.
  3. If you replaced your Nest Guard, contact T-Mobile to cancel your existing Nest subscription code and activate a new one.
User manual

Click to download the Nest Security Pack User manual.

 

Start guide or user manual not opening? Install the free Adobe PDF viewer on your computer, Android, or Apple iOS device.

 

 

Nest app

This app allows you to view and control all your Nest devices, whether purchased in the Nest Security Pack or separately. Separate devices may require a separate Nest subscription.

 

  • Download for Android 4.1 in the Play Store.
  • Download for iOS 9 or later in the App Store.
  • Requires active Internet connection through Wi-Fi or cellular

 

App.png

Nest account, email, & password support

Create Nest account

  1. Open the Nest App and tap Sign up.
  2. Enter your email address and desired password.
  3. Read and agree to the Terms of Service.
  4. Check your email for a "Welcome to Nest" email. Open it and click/tap the link to activate your account.

 

Sign into Nest app

  1. Open the Nest App
  2. Enter your email address and password
  3. Tap Sign in.

 

Change Nest Account email address

  1. In the Nest app, tap the Menu icon that looks like a V.
  2. Tap Account > Manage Account > Account Security > Email address.
  3. Enter your new email address and current account password, then tap to send the email.
  4. Check your email for an email from account@nest.com. Open it and click/tap the link to verify your new email address.

 

Reset password

  1. In a web browser, visit https://home.nest.com/
  2. Click Forgot Password.
  3. Enter your email address and click reset password.
  4. Follow any additional prompts to complete the reset process. You may need to complete 2-factor SMS authentication or click a link in your email.

 

Delete Nest account

  1. In the Nest app, tap the Menu icon that looks like a V.
  2. Tap  Account > Manage Account > Delete Account.
  3. Confirm you wish to delete your account.
  4. Check your email for an email from account@nest.com. Open it and click/tap the link to complete the delete.
Add / remove new devices

Add Nest Guard

  1. Open the Nest app.
  2. Tap the Add New + on the home screen.
  3. Scan the QR code or tap Continue without scanning > Nest Guard.
  4. Follow the Nest app’s instructions.
  5. Install your Nest Guard. Check out Nest Security Pack from T-Mobile for additional details.

 

Add Nest Detects / Tags

  1. Open the Nest app.
  2. Tap Settings > Add Product.
  3. Scan the QR code or tap Continue without scanning and choose what product you're setting up.
  4. Follow the Nest app’s instructions.
  5. Install your Nest Detect. Check out Nest Security Pack from T-Mobile  for additional details.

 

Add camera

Use these steps to add a new camera. You can add up to four cameras.

 

  1. Open the Nest app.
  2. Tap Settings > Add Product.
  3. Place the Nest Cam Indoor's QR code in front of your phone/tablet camera, in the on-screen box.
    • Tap Help Me Find The Code if you can't find the QR code
    • Make sure you're in a well-lit area and your shadow doesn't block the code
    • Start with the QR code about a foot away from your camera and slowly move it closer
    • You can also tap Continue without scanning to manually enter the serial number and entry key.
  4. Write down your Nest Cam Indoor's serial number and entry key and store it in a safe place. This will allow you to reinstall the Cam at a later date without the QR code, in case it's not easily accessible.
  5. Pick a room name from the list that matches your Nest Cam's location.
  6. If you haven't already, plug in your camera.
  7. Tap your home Wi-Fi network and enter the password if prompted.
  8. Make sure you see video in the app.
  9. Mount your camera. Check out Nest Security Pack from T-Mobile  for additional details.

 

Remove device

  1. Open the Nest app.
  2. Tap Settings on the home screen.
  3. Scroll to the bottom and tap the device you're removing.
  4. Tap Remove.
Nest cam indoor

Watch video

You can only use the Nest app to view video.

 

  1. In the Nest app, tap your camera's video preview.
    • You'll see the live video stream on your screen.
    • You can also scroll through your timeline to watch recorded videos.
    • A grey dot/bar means motion was detected outside the Activity Zones.
    • Colored dots/bars mean motion was detected in the Activity Zone of the same color.
  2. Tap the Talk and Listen microphone to speak with anyone near the camera. If you don't see the microphone, tap Go Live.

 

Change Night Vision settings

  1. In the Nest app, select the desired camera.
  2. Tap Settings > Night Vision.
  3. Choose from the following options:
    • Off
    • Auto
    • Always On

 

Set up Activity Zones

With Activity Zones, you can define up to four areas of interest in your camera’s view and get notified when there’s motion there.

 

  1. On a computer web browser, log into your Nest account at home.nest.com.
  2. Select the camera you're making an Activity Zone for.
  3. Click the Activity Zones icon that looks like a square in the lower right corner.
  4. Click Create.
  5. Use your mouse to click and drag the eight points to change the shape of the zone.
  6. Click the colored circle in the lower left to choose your color.
  7. Enter a name for the Zone in the bottom left corner and click Done.

 

Edit Activity Zone

  1. On a computer web browser, log into your Nest account at home.nest.com.
  2. Click the Activity Zones icon that looks like a square in the lower right corner.
  3. Click Edit and select the zone you want to edit.
  4. Make any changes to the Zone, then click Done.

 

Automatic door Activity Zones

  • If your camera sees a door, it can automatically create an Activity Zone for it.
  • The Nest app will let you know if one was created. This usually happens within 24 hours of adding a camera.
  • To change or delete the Activity Zone, you must use the Nest website on a computer.

 

Get alerts for Activity Zones

  1. In the Nest app, click the desired video stream.
  2. Tap Settings > Notifications.
  3. Tap the Activity Zone name to toggle alerts on or off.

 

Change Wi-Fi band

  1. In the Nest app, tap Settings > Home Info > Home Wi-Fi Help.
  2. Tap the Nest product you want to update, then tap Update settings.
  3. Follow the on-screen instructions to select the correct network.
Nest Detect

View and change the Nest Detect settings:

 

  1. Open the Nest app.
  2. Tap Security > Settings and tap the desired Detect.
  3. Choose from the following options:
    • Open Tone: When enabled and the alarm set to Off, Guard will sound a friendly tone when someone opens a door or window.
    • Check Setup: Goes through the setup process again. Use if the device can't tell whether a door/window is open or closed.
    • Placement: Lets you enter in a label and information about the device placement, like the room it's in and if it's connected to a door/window/wall.
    • Learn about Nest Detect: Learn more about your Nest Detect.
    • Technical info: Information like the serial number and software version.
    • Remove Detect: Removes a Detect from the Nest app.
Nest Guard

Arm/Disarm Nest Guard

  1. Open the Nest app.
  2. Tap Security.
  3. Drag the slider to the desired status:
    • Alarm off (left icon)
    • Home and Guarding (middle icon)
    • Away and Guarding (right icoon)

 

Change alarm countdown time

  1. Open the Nest app.
  2. Tap Security > Settings > Alarm Options.
  3. Tap either Home and Guarding or Away and Guarding.
  4. Choose how long to wait until the alarm sounds. If you choose No delay, the alarm will sound immediately.

 

Quiet Mode

When Nest Security Pack is set to Home and Guarding, you can use Quiet Open to open a door or window without the alarm going off by pressing the button on the Nest Detect that you want to use. To turn Quiet Mode on or off, follow these steps:

 

  1. Open the Nest app.
  2. Tap Security > Security Levels.
  3. Tap to enable or disable Quiet Mode.

 

Reduced Motion Sensitivity

  • Use this to help avoid false alarms due to pets.
  • Make sure the Nest Guard is placed above the dog's head.
  • In the Nest app, tap Settings to enable Reduced Motion Sensitivity.

 

 

Arm or disarm

Check when arming

If there’s a problem that prevents arming, the Info button will turn red.

 

  • Things that prevent arming:
    • Very low battery on Guard
    • A software update is in progress
    • Hardware failure
    • Wireless interference
  • Things that don't prevent arming:
    • A door or window is open
    • Power loss on Guard
    • Poor network connectivity
    • A device needs attention and should be checked

 

Nest Tag

Hold the tag on Nest Guard to disarm, arm to away and guarding, or silence when the alarm is sounding.

 

Nest Guard

  • Arm: Press a security level button
  • Disarm: Enter your passcode, then press the check mark button. If you make a mistake, press the X button and try again.

 

Nest App

  1. Open the Nest app.
  2. Tap Security.
  3. Drag the slider to the desired status:
    • Alarm off (left icon)
    • Home and Guarding (middle icon)
    • Away and Guarding (right icon)

 

 

Reset or update

If you remove Nest Guard or Detect from your Nest Account and want to add it back, you'll need to reset it to factory settings.

 

Nest Guard

  • Restart (soft reset)

    1. Disarm the Nest Security Pack.
    2. Press and hold the 5 button until Guard's light ring starts spinning blue (about 10 seconds).
    3. Release the button when Guard tells you to.
    4. Guard will restart and say "Hi, from Nest."
  • Master reset

    1. Disarm the Nest Security Pack.
    2. Press and hold the  button until Guard asks you if you want to reset.
  • Update device firmware

    1. Disarm the Nest Security Pack
    2. Press and hold the 5 button until Guard asks if you want to update the software.
    3. Release the button and it will check for updates.

 

Nest Detect

  • Restart (soft reset)

    1. Soft reset Nest Detect.
    2. Press and hold the button until the light ring pulses blue once (about 10 seconds).
    3. Release the button.
  • Master reset

    1. Press and hold the button until the light ring stays yellow (about 15 seconds).
    2. Release the button.
  • Update device firmware

    1. Disarm the Nest Security Pack.
    2. Press Detect's button and release it.
    3. Press the button again and hold it down. Release when the light blinks blue. Make sure you release before the light blinks yellow, or the device will reset.
    4. Detect will automatically update the software and turn off the light when finished.

 

 

Troubleshoot issues with your Nest Security Pack

 

For your Nest device to work, make sure:

check.PNG  Your home Wi-Fi network is working for other devices.

check.PNG  Your router supports one of the following technologies/encryption: Wi-Fi 802.11 a/b/g/n @ 2.4 GHz or 5 GHz; WPA-PSK,WPA2-PSK, WEP encryption.

check.PNG  Your Nest app is updated in the app store.

check.PNG  The Nest devices are set up.

 

If all of that checks out, then:

  1. Restart your Nest device.
  2. Update the firmware of your Nest device.
  3. Check the Nest Status to see if there are any outages in the service. If there are, your devices may not work until Nest restores their service.
  4. If everything is working except the cellular backup, make sure you have the T-Mobile + Nest Aware plan on the account. You can contact us for help with this.
  5. Visit Nest and contact them for further support of this product.