Nest Security Pack from T-Mobile

Before you mount/place your devices

1. Register for your T-Mobile ID. You'll need to log into My T-Mobile and get your Nest Security Pack phone number.
2. Download and install then Nest app.
3. Create a Nest account or sign into your existing one.
4. Add your devices in the Nest app.
   1. Start with Nest Guard,
   2. Followed by the Nest Detects or Tags,
   3. Then the Nest Cam Indoor last.
5. Follow the on-screen steps to finish setting up your devices, like choosing which camera you're using.
6. Within 48 hours, Nest will send an email to confirm that your Cellular Backup and Nest Aware service is active.

Nest Guard

1. Find a good place to put your Nest Guard.
   • You'll want a place with good Wi-fi signal.
   • It should be placed on a flat surface 28-42 inches above the floor within 2 feet of the edge.
   • The motion sensor should face front.
2. Plug in the Nest Guard.

Nest Detect

1. You can place a Nest Detect on a door, on a window, or on a wall
   • Doors will detect motion in the room or open/close
   • Window only detects open/close
   • Wall only detects motion in the room
2. It must be mounted between 5 feet and 6 feet 4 inches above the floor. Higher or lower decreases detection range and causes more false alarms
3. It can sense motion in the room up to 15 feet away
4. Check out the user guide for additional installation details.

Nest Cam Indoor

1. Plug in the Nest Cam Indoor. You'll want a place with good Wi-Fi signal.
2. Mount your camera. Check out the user guide for additional details. There are several ways to mount:
   • Place it on a flat horizontal surface
   • Attach it to a metal surface with the built-in magnet
   • Attach to a wall or ceiling with the included mounting plate.

If you receive a replacement Nest device, you'll need to deactivate your previous device before you can install the new one. This does not cancel service with T-Mobile.

1. Remove your existing device from the Nest app.
2. Add your replacement device in the Nest app.
3. If you replaced your Nest Guard, contact T-Mobile to cancel your existing Nest subscription code and activate a new one.

Click to download the Nest Security Pack User manual.

Start guide or user manual not opening? Install the free Adobe PDF viewer on your computer, Android, or Apple iOS device.

Create Nest account

1. Open the Nest App and tap Sign up.
2. Enter your email address and desired password.
3. Read and agree to the Terms of Service.
4. Check your email for a "Welcome to Nest" email. Open it and click/tap the link to activate your account.

Sign into Nest app

1. Open the Nest App
2. Enter your email address and password
3. Tap Sign in.

Change Nest Account email address

1. In the Nest app, tap the Menu icon that looks like a V.
2. Tap Account > Manage Account > Account Security > Email address.
3. Enter your new email address and current account password, then tap to send the email.
4. Check your email for an email from account@nest.com. Open it and click/tap the link to verify your new email address.

Reset password

1. In a web browser, visit https://home.nest.com/
2. Click Forgot Password.
3. Enter your email address and click reset password.
4. Follow any additional prompts to complete the reset process. You may need to complete 2-factor SMS authentication or click a link in your email.

Delete Nest account

1. In the Nest app, tap the Menu icon that looks like a V.
2. Tap  Account > Manage Account > Delete Account.
3. Confirm you wish to delete your account.
4. Check your email for an email from account@nest.com. Open it and click/tap the link to complete the delete.

Add Nest Guard

1. Open the Nest app.
2. Tap the Add New + on the home screen.
3. Scan the QR code or tap Continue without scanning > Nest Guard.
4. Follow the Nest app’s instructions.
5. Install your Nest Guard. Check out Nest Security Pack from T-Mobile for additional details.

Add Nest Detects / Tags

1. Open the Nest app.
2. Tap Settings > Add Product.
3. Scan the QR code or tap Continue without scanning and choose what product you're setting up.
4. Follow the Nest app’s instructions.
5. Install your Nest Detect. Check out Nest Security Pack from T-Mobile  for additional details.

Add camera

Use these steps to add a new camera. You can add up to four cameras.

1. Open the Nest app.
2. Tap Settings > Add Product.
3. Place the Nest Cam Indoor's QR code in front of your phone/tablet camera, in the on-screen box.
   • Tap Help Me Find The Code if you can't find the QR code
   • Make sure you're in a well-lit area and your shadow doesn't block the code
   • Start with the QR code about a foot away from your camera and slowly move it closer
   • You can also tap Continue without scanning to manually enter the serial number and entry key.
4. Write down your Nest Cam Indoor's serial number and entry key and store it in a safe place. This will allow you to reinstall the Cam at a later date without the QR code, in case it's not easily accessible.
5. Pick a room name from the list that matches your Nest Cam's location.
6. If you haven't already, plug in your camera.
7. Tap your home Wi-Fi network and enter the password if prompted.
8. Make sure you see video in the app.
9. Mount your camera. Check out Nest Security Pack from T-Mobile  for additional details.

Remove device

1. Open the Nest app.
2. Tap Settings on the home screen.
3. Scroll to the bottom and tap the device you're removing.
4. Tap Remove.

Watch video

You can only use the Nest app to view video.

1. In the Nest app, tap your camera's video preview.
   • You'll see the live video stream on your screen.
   • You can also scroll through your timeline to watch recorded videos.
   • A grey dot/bar means motion was detected outside the Activity Zones.
   • Colored dots/bars mean motion was detected in the Activity Zone of the same color.
2. Tap the Talk and Listen microphone to speak with anyone near the camera. If you don't see the microphone, tap Go Live.

Change Night Vision settings

1. In the Nest app, select the desired camera.
2. Tap Settings > Night Vision.
3. Choose from the following options:
   • Off
   • Auto
   • Always On

Set up Activity Zones

With Activity Zones, you can define up to four areas of interest in your camera’s view and get notified when there’s motion there.

1. On a computer web browser, log into your Nest account at home.nest.com.
2. Select the camera you're making an Activity Zone for.
3. Click the Activity Zones icon that looks like a square in the lower right corner.
4. Click Create.
5. Use your mouse to click and drag the eight points to change the shape of the zone.
6. Click the colored circle in the lower left to choose your color.
7. Enter a name for the Zone in the bottom left corner and click Done.

Edit Activity Zone

1. On a computer web browser, log into your Nest account at home.nest.com.
2. Click the Activity Zones icon that looks like a square in the lower right corner.
3. Click Edit and select the zone you want to edit.
4. Make any changes to the Zone, then click Done.

Automatic door Activity Zones

• If your camera sees a door, it can automatically create an Activity Zone for it.
• The Nest app will let you know if one was created. This usually happens within 24 hours of adding a camera.
• To change or delete the Activity Zone, you must use the Nest website on a computer.

Get alerts for Activity Zones

1. In the Nest app, click the desired video stream.
2. Tap Settings > Notifications.
3. Tap the Activity Zone name to toggle alerts on or off.

Change Wi-Fi band

1. In the Nest app, tap Settings > Home Info > Home Wi-Fi Help.
2. Tap the Nest product you want to update, then tap Update settings.
3. Follow the on-screen instructions to select the correct network.

View and change the Nest Detect settings:

1. Open the Nest app.
2. Tap Security > Settings and tap the desired Detect.
3. Choose from the following options:
   • Open Tone: When enabled and the alarm set to Off, Guard will sound a friendly tone when someone opens a door or window.
   • Check Setup: Goes through the setup process again. Use if the device can't tell whether a door/window is open or closed.
   • Placement: Lets you enter in a label and information about the device placement, like the room it's in and if it's connected to a door/window/wall.
   • Learn about Nest Detect: Learn more about your Nest Detect.
   • Technical info: Information like the serial number and software version.
   • Remove Detect: Removes a Detect from the Nest app.

Arm/Disarm Nest Guard

1. Open the Nest app.
2. Tap Security.
3. Drag the slider to the desired status:
   • Alarm off (left icon)
   • Home and Guarding (middle icon)
   • Away and Guarding (right icoon)

Change alarm countdown time

1. Open the Nest app.
2. Tap Security > Settings > Alarm Options.
3. Tap either Home and Guarding or Away and Guarding.
4. Choose how long to wait until the alarm sounds. If you choose No delay, the alarm will sound immediately.

Quiet Mode

When Nest Security Pack is set to Home and Guarding, you can use Quiet Open to open a door or window without the alarm going off by pressing the button on the Nest Detect that you want to use. To turn Quiet Mode on or off, follow these steps:

1. Open the Nest app.
2. Tap Security > Security Levels.
3. Tap to enable or disable Quiet Mode.

Reduced Motion Sensitivity

• Use this to help avoid false alarms due to pets.
• Make sure the Nest Guard is placed above the dog's head.
• In the Nest app, tap Settings to enable Reduced Motion Sensitivity.