Apple Pre-order FAQs

Find all you need to know about pre-ordering your new Apple device here! Can't find the answer to your question? Check out our Apple discussions or create a post here!





Where can I pre-register?

That's easy! Just go here and sign-up to be in the know!


When does pre-order begin?

You can pre-order today! Want to pre-order the iPhone X? That'll begin on October 27.


Where can I pre-order?

You can easily place your order on the MyT-Mobile App, MyT-Mobile, or any of these options.


When is launch day?

September 9/22! The iPhone X Launches November 3.


What color and sizes will be available?

The new iPhone 8 and 8 Plus will be available in Gold, Silver, and Space Gray with 64GB and 256GB variants.


I'm a JUMP/JOD customer, am I eligible to upgrade during the pre-order?

Ohhhhhh yeah! If you're on JUMP! and meet these requirements, you can pre-order online or at any of our customer service channels. If you're on JOD, you can pre-order at a retail store, or by calling 611 if you meet these eligibility guidelines.





Will I get free shipping?

Heck yes you will! Any pre-orders placed through 9/21 will receive free expedited shipping. For orders placed after 9/21, normal shipping charges will apply.


Where's my order?

We know you're stoked to have your new Apple device in your hands. Once it has shipped, you'll receive an alert. You can check the status of your order via the MyT-Mobile App or by going here.


If I order multiple phones, will they ship separately?

Orders with multiple devices will be shipped once all units are in stock. If you'd like to avoid this, we recommend placing individual orders as backorders may occur depending on model, color, and/or memory variant.



Additional Q&A


Does the phone come unlocked?

T-Mobile's iPhones come locked to our network, but can be unlocked after meeting certain requirements. If you're looking for an unlocked version, we recommend heading to an Apple retail store.


Is the iPhone 8 going to be compatible with 4x4 MIMO and 256 QAM?

No, the new iPhone 8 won't be compatible with 4x4 MIMO and 256 QAM.


Are the new devices going to be compatible with 600 MHz?

No, they will not be compatible with 600 MHz as there is specific hardware required which is not included in the new iPhones.


When will I be able to upgrade to iOS 11?

The fancy new OS will be available starting September 19!


Will I get high-speed data on my Apple Watch Series 3?

Yes, to maximize the most out of your experience with your watch, we're giving you unlimited LTE data to enjoy each and every part of it!