SyncUP FLEET admin portal

The SyncUP FLEET admin portal lets you manage your SyncUP FLEET.




About the app

  • Optimize your fleet with fuel savings and maintenance updates
  • Increase productivity with detailed employee trip and route monitoring
  • Manage driver behavior with risk alerts and safety reports



  • One of the following browsers:
    • Microsoft Internet Explorer 10+
    • The latest versions of Google Chrome
    • The latest versions of Mozilla® Firefox
    • Apple Safari 6.0
  • Microsoft .NET Framework 4.6
  • Also works on modern versions of Android/iOS with the latest version Chrome/Safari browser.


Register / Log in / Reset password


Log in

  1. On a computer web browser, visit .
  2. Enter your email address and password, then click Log in.


Reset password

  1. On a computer web browser, visit .
  2. Click the question mark ? next to the password field.
  3. Enter your email address and database name, then click OK. A reset email is sent to the email used to register.
  4. Follow the link in the email to create a new password.


Log out

  1. Click your email at the top right corner.
  2. Click Log out.



  1. On a computer web browser, visit .
  2. Click Register.
  3. Fill out the form with your information. You must complete all fields.
    • Company name
    • Time zone: You can choose from US or Puerto Rico time zones.
    • Database name: Auto-populates with company name, but it must be unique. If the name is already in use, you must change it.
    • First name
    • Last name
    • Email address
    • Password / Confirm password
      • Must be at least 8 characters and include on uppercase letter, one lowercase letter, one number, and one special symbol ($, @, etc.).
      • Cannot be one of the top 100 passwords or contain the user name.
    • Captcha
  4. Click Submit. An email is sent to the email address used above.
  5. Open the email and click Confirm account.



The Dashboard allows you to create and view reports.


  • To delete a report, click the X in the top right corner.
  • To add a report, click + Add report and choose from the following options. If all reports are displayed, the button will grey out.
    • Idle cost savings (last week)
    • Posted Speed % Report (this month)
    • Speeding Percentage (this month)
    • Utilization report (this month)
    • Watchdog report



The Map allows you to view a list of your SyncUP FLEET devices and see their location on a map.


  • Across the top you'll find the following controls:
    • Search: Find devices by Vehicle/VIN/Zone/Route.
    • Map: Clear the map, highlight groups, change your view or map type, and show or hide traffic/legend/zones.
    • Add zone
    • Trip history
    • Nearest: Find the closest device to the center of the map.
    • Refresh
  • On the left, click a device in the list on the left to zoom in that specific SyncUP FLEET location.
  • In the map, click a device to see the following options:
    • Edit device
    • Show trip
    • Assign driver
    • Find address
    • Show street view
    • Add square zone here
    • Update posted road speed
    • Nearest



View and manage your vehicles.


Add vehicle

  1. On the vehicles tab, click Add.
  2. To add one vehicle, click Add vehicle. Enter the serial number and vehicle description, then click OK at the top.
  3. To add multiple vehicles, click Quick import.


View/edit vehicle information

  • Across the top you'll find the following controls:
    • Search: Find devices by Name/VIN/Serial number.
    • Show: Choose to show recent, active, or all devices.
    • Add: Add or import a vehicle.
    • More: View additional options, like installation history.
    • View: Change the view between List, Report, Advanced, and Watchdog Report.
    • Download PDF/Excel
  • On the right side of of a vehicle, click to view device details or see the location on a map.
  • Click the vehicle to view/edit the following information:
    • Device tab
      • Description
      • Device type Cannot be edited
      • Serial number Cannot be edited
      • Vehicle ID number
      • License plate
      • Odometer
      • Current engine hours
      • Comments
      • State/province
    • Driver Feedback tab: Enable/disable device beeping.
    • Groups tab: Choose which groups the device belongs in



View information and reporting on device activity.


  • Trips Street View: View a specific trip on a map.
  • Heat Map: Visualize trip data with a color coded map of the area a vehicle travels most.
  • Risk Management: View information on the risky driving habits like idling, speeding, and hard stops.
  • Speed Profile: View a graph of actual speed vs. speed limits.
  • Driver Congregation: View a report that shows times where drivers overlap locations at a specific time.
  • Work Hours: View time card information and work hours.
  • View Accidents & Log Data: View a detailed log of information recorded.


Engine & Maintenance

View information related to vehicle engine and maintenance.


  • Engine faults
  • Engine measurements
  • Reminders for maintenance



Add, view, edit, and delete Zones.


  • Zones: View existing zones. Click a zone to edit. Click Add at the top to create a new one.
  • Import Zones: Allows you to import zones from .xlsx, .xlsm, or .zip file. Click the ? to see how to format the file.
  • Customer visits: See when drivers visited specific locations.


Rules & Groups

View and edit rules and groups.


  • Rules
    • Speeding
    • After Hours Usage
    • Idling
    • Late Arrival
    • Early Leave
    • Unauthorized Home Stops
    • Too Much Office Time
    • Long Lunch
    • Long Stops During Work Hours
    • Fleet Idling
    • Engine Light On
    • Unauthorized Device Removal
  • Exceptions: View, add, edit, and delete exceptions to rules.
  • Groups: View an expandable tree of groups and subgroups.



Administer reports, users, and systems.


  • Reports: Preview and download reports
  • Users: View and edit users. Click a user to edit the following:
    • User
      • User (Email)
      • First name
      • Last name
      • Authentication type
      • Reset password
      • Force password change on next login
      • Security clearance
      • Data access
      • Designation
      • Employee number
      • Comments
    • Driver
      • This user is a driver
      • Prevent driver access to shared data
      • Home group data access
      • Drivers license number
      • License state/province
    • UI Settings
      • Distance measurement system
      • Fuel economy measurement
      • Date format
      • Time format
      • Time zone
      • Week starts on
      • Language
      • Default page at start-up
    • Map Settings
      • Defualt map type
      • Default map view
      • Default zone display
  • Systems
    • General
      • Company name
      • Company address
      • Industry
      • Percentage of leased vehicles
      • Percentage of vehicles using telematics
      • Risk management speed bands and grace period
      • Custom code
      • Email sender name
    • Maps
      • Additional map type
      • Custom web maps
    • User account policy
      • Minimum password length
      • Require uppercase letter
      • Require lower case letter
      • Require a number
      • Require a symbol
  • About


Hours of Service (HOS) setup

Before drivers can use the The specified item was not found., you must first set up and turn on HOS in the My SyncUP FLEET website. The HOS settings will only show after one of the SyncUP FLEET devices has been used for the first time and 24-48 hours have passed.


Set up company information

The first thing you'll need to do is make sure your company information is filled out correctly.


  1. In the My SyncUP FLEET website, click Administration > System > System Settings.
  2. Make sure the following fields are complete:
    • Company name
    • Company address
    • Maximum personal conveyance distance
    • Any other information if applicable
  3. Click Save.


Set up vehicle

The next thing to do is make sure the vehicle is set up for HOS.


  1. In the My SyncUP FLEET website, click Vehicles and choose the desired vehicle.
  2. Click More Details and make sure to do the following:
    • Fill out the license plate, VIN, odometer, and current engine hours fields
    • Switch the Hours of Service switch to On
  3. Click Save.


Set up driver

The last thing to do is set up the user so they can take advantage of HOS. For any questions related to the ELD mandate and HOS compliance, please contact your local Department of Transportation or visit for more details.


  1. In the My SyncUP FLEET website, click Administration > Users.
  2. Choose the desired user or click Add to add a new one.
  3. Fill out the following information. It must be filled out correctly or you risk being out of compliance:
    • User name
    • First and last name
    • Password
    • Security clearance: (SyncUP driver (HOS) is the default)
    • Data access group: (drivers can't see vehicles or HOS logs outside of their group)
    • Additional fields, like Employee Number and Comments, can be filled out as needed.
  4. Click the Driver tab and fill out the following information:
    • Set "This user is a driver" to Yes.
    • Set "Prevent driver access to shared data" to Yes.
    • Set "Same as data access" to Yes.
    • Drivers license number
    • License state/province
  5. Click the UI Settings tab and make sure the following is set up correctly:
    • Distance measurement system
    • Fuel economy measurement
    • Date and time format
    • Time zone
  6. Click the HOS Settings tab and fill out the following. It must be filled out correctly or you risk being out of compliance:
    • Ruleset followed by user
    • Exemptions relevant to the driver
    • Home terminal
    • Home terminal address
    • Carrier number
    • Yard Move and Personal Conveyance exemptions
    • Authority name
    • Authority address
  7. Check the SyncUP FLEET HOS Administrator's guide attached to the bottom of this document for more information.